Faulty Products and Warranty

Submitted: Wednesday, Dec 03, 2014 at 17:41
ThreadID: 110331 Views:2460 Replies:2 FollowUps:5
This Thread has been Archived
I like to share my recent experience.

I wont mention brand or where I purchased it from, though the outcome was very good once I found out how to do it.

I purchased a GPS 20 months ago with 2 years warranty. Recently the GPS would not recognise being charged in the 4WD via its own cradle. After many attempts to claim a new cradle from the manufacturer under warranty, they first sent out a cradle for the new model which didn't fit. They said keep the replacement and we will send out another replacement (This time I gave them the model number of my unit so they would get it right). I't been 2 weeks since first contact and today I received the 2nd cradle. You would believe it........................its the same cradle but they hacked away 2 lugs to modify it so it would it....................the only way it would if I now screw the GPS to the cradle. The design for my model has the option to screw in into the cradle and clip in only for easy mounting and dis-mounting when you get out of the vehicle. I always take the GPs out at night.
I fed up with contacting them again, though I did.

I found out via Consumer Affairs that all I need to do is ask for a refund from the place of purchase under "product not as intended for use claimed by manufacturer".

It works, I now have organised for a full refund of my unit and prices for GPS's are cheaper for better models than what I paid for mine 20 months ago.

Cheers
Back Expand Un-Read 0 Moderator

Reply By: Crusier 91 - Wednesday, Dec 03, 2014 at 17:43

Wednesday, Dec 03, 2014 at 17:43
Geezzzzzzzzzzz, sorry about the grammar, just read through it after posting!
AnswerID: 542513

Follow Up By: Dave(NSW) - Wednesday, Dec 03, 2014 at 20:29

Wednesday, Dec 03, 2014 at 20:29
I hope it's not the same one I've just ordered off EBay.
http://www.ebay.com.au/itm/260934756409?ssPageName=STRK:MEWAX:IT&_trksid=p3984.m1423.l2649
Cheers Dave
GU RULES!!

Lifetime Member
My Profile  My Blog  Send Message

0
FollowupID: 828922

Follow Up By: TomH - Thursday, Dec 04, 2014 at 14:17

Thursday, Dec 04, 2014 at 14:17
Read the feedback It seems some were upset as they only got a demo version of Ozi
0
FollowupID: 828942

Reply By: Member - Michael N (QLD) - Thursday, Dec 04, 2014 at 01:10

Thursday, Dec 04, 2014 at 01:10
Dave

I bought a similar 7" GPS about 4 years ago from China. It has the previous CE operating system and I had to purchase Oziexplorer and Hema Maps. In 2012 I travelled around Australia and used it every day for 9 months without any problems. It still gives faultless operation. I think you should be OK with your purchase. (Fingers crossed)

Mick
AnswerID: 542527

Follow Up By: Dave(NSW) - Thursday, Dec 04, 2014 at 07:49

Thursday, Dec 04, 2014 at 07:49
Thanks' for the feed back Mick, It's good to read someone else's feed back.
Cheers Dave
GU RULES!!

Lifetime Member
My Profile  My Blog  Send Message

0
FollowupID: 828929

Follow Up By: Pete Jackman (SA) - Thursday, Dec 04, 2014 at 13:23

Thursday, Dec 04, 2014 at 13:23
Looks like a nice unit, but I'm not sure I understand the advertising - does it mean if you own a troopy camper conversion you end up covered in mud with a blown rear tyre?
Any mug can be uncomfortable out bush

Member
My Profile  My Blog  My Position  Send Message

0
FollowupID: 828938

Follow Up By: Dave(NSW) - Thursday, Dec 04, 2014 at 13:48

Thursday, Dec 04, 2014 at 13:48
Yeah probably, But as I don't drive one all should be good.
Cheers Dave
GU RULES!!

Lifetime Member
My Profile  My Blog  Send Message

0
FollowupID: 828939

Sponsored Links

Popular Products (13)