Explorex
Submitted: Thursday, Jan 29, 2015 at 16:10
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collin
Purchased an Explorex after extensive research.
Van is basically very good but attempts to get repairs done to a front window which leaks when travelling in heavy rain have proved futile.
Any suggestions
Reply By: pop2jocem - Thursday, Jan 29, 2015 at 21:10
Thursday, Jan 29, 2015 at 21:10
collin,
As Frank P said. You bought the van as a complete entity from Explorex. They bought and fitted the front window. If they were of the opinion that the brand or location of the window was going to be beyond their ability to fit without the problems you have encountered, they should have made that quite clear when you were ordering the van. If you insisted and they were to fit it on the proviso that there could be dramas down the line they should have included wording to that effect on the contract document.
Having said all that, my 2006 Supreme Spirit on road, average quality van has a front window, been towed in torrential rain and high winds and never leaked a drop of water and zero dust.
In simple terms, the problem is theirs, not yours. Also as Frank said be polite but firm and make it quite clear that this matter will go to Fair Trading and any other organisation as required until repaired to your satisfaction.
Cheers
Pop
AnswerID:
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Follow Up By: pop2jocem - Thursday, Jan 29, 2015 at 21:12
Thursday, Jan 29, 2015 at 21:12
One other thing, documentation at every step of the way. Every notification to or from them in writing.
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Reply By: Motherhen - Thursday, Jan 29, 2015 at 23:50
Thursday, Jan 29, 2015 at 23:50
Front windows, while a common cause of complaint, do not have to leak. It is usually due more to the fitting than the product itself. We have a 17 y/o caravan that has really been and and done the rough stuff, and with standard Camec windows, the front window does not leak. This includes during driving in heavy rain when water can be forced upwards - not the angle windows were designed to expect the water flow.
Keep up the pressure Collin. The buck stops with the dealer (or factory if direct purchase) where you purchased the van. Keep up the pressure and best of luck in your fight for your rights.
AnswerID:
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