Explorex

Do you mean they arent honouring the warranty or they can't seem to fix it or...? Something else?

collin,

As Frank P said. You bought the van as a complete entity from Explorex. They bought and fitted the front window. If they were of the opinion that the brand or location of the window was going to be beyond their ability to fit without the problems you have encountered, they should have made that quite clear when you were ordering the van. If you insisted and they were to fit it on the proviso that there could be dramas down the line they should have included wording to that effect on the contract document.
Having said all that, my 2006 Supreme Spirit on road, average quality van has a front window, been towed in torrential rain and high winds and never leaked a drop of water and zero dust.
In simple terms, the problem is theirs, not yours. Also as Frank said be polite but firm and make it quite clear that this matter will go to Fair Trading and any other organisation as required until repaired to your satisfaction.

Cheers
Pop

Front windows, while a common cause of complaint, do not have to leak. It is usually due more to the fitting than the product itself. We have a 17 y/o caravan that has really been and and done the rough stuff, and with standard Camec windows, the front window does not leak. This includes during driving in heavy rain when water can be forced upwards - not the angle windows were designed to expect the water flow.

Keep up the pressure Collin. The buck stops with the dealer (or factory if direct purchase) where you purchased the van. Keep up the pressure and best of luck in your fight for your rights.

Sounds like my experience with Bushtracker. They are terrific at blaming the parts for being at fault.
ACL falls on deaf ears with those guys, and sounds like you are experiencing the same thing.
Good luck, and hope you get it sorted.
Brett...

As others have stated, this is not your problem but one your dealer (and not other suppliers) needs to deal with. Many businesses do not seem to be aware of current consumer law but it is explicit in stating the place of purchase must deal with this. It also states that this law overrides any company warranty so they cannot use their warranty as an excuse. Basically if an item has a fault that would have prevented you from purchasing it if you were aware of the fault it is a major problem and must be fixed or money refunded. This is a link to the legal obligations. A family member approached Consumer Affairs Vic due to being told by a dealer that the component people and not the dealer needed to sort a problem and was told that the dealer was definitely responsible and they would take it up if needed. This is the case Australia wide. https://www.accc.gov.au/consumers/consumer-rights-guarantees/consumer-guarantees