Bad Batch of ARB compressors

Strewth! You're either a hard man Cocka, or you work for the opposition! ;-)

I would be absolutly chuffed if half the places I buy things from reacted the way ARB did in this case when there are problems with their products...

Cheers,
Pete

ARB, i had uhf fitted when i picked up asked where is the manual oh its in the car they said, got home nothing. so emailed them no reply emailed again no reply so now i suppose will have to ring them as they can't be bothered to answer a customers email. GREAT SERVICE HEY!!!!!

Cocka

Tend to agree with you. Look at the money they are going to save if only 25% come in with compressor problems rather than 100% should they notify the affected ones.

Like most, provide great service when starting out, then when they get bigger "customer service" is a dirty word.

I'm not having a go at ARB in particular but there are many organisations which go down this path.

Cocka, you are a hard man. I have heaps of ARB stuff and its all great. They would have to be the best company i've come across for backing up there product. And if with the snach straps you are refuring to the comparasion 4x4 monthly did a while back they only used one snatch strap of the shelf not a whole heap as you have said. Thats my two cents worth . Kim

Hedonist I don't have any association with ARB other than as an occasional customer.
3 weeks ago had a larger subtank and poly air bags fitted by them. I'm not knocking the service and I recognise that you can alwys get an occasional lemon but we are talking about batches of duds. There are many others customers still out there unaware they have bought a dud compressor or snatch strap.
Kim in the apology note in the next months mag they were the ones to admit that there was a faulty batch not up to the standards they required.

In the age of computers there is no reason why you should not be able to follow up any sale, if you want. For instance, I booked my wagon in, they now have my name and telephone number, if I had bought a compressor I would hope they'd contact me immediately, but they are not doing that, they wait until it fails. That's what's unethical.

Hi All, Glen I had a ARB compressor that did the same thing a few years ago,(5 or 6yrs) I was told it was from a bad batch, a machinery problem making the tolerance to small and when working heating up and seizing the piston causing it to draw more power blowing the fuse, they replaced it no problems, it's worked great under the bonett ever since running lockers and reinflating tyres on a regular basis.

There are many ways around those laws (trust me, I've worked for the badies before) and I know for a fact when I get work done at places like ARB most of the time it's just a cash sale docket, no other details taken. How are they supposed to contact me?

Fair enough coment but say your compressor kact it out of warranty, would you go back to ARB or just think ah well ok while it lasted so stiff sh*it, when all along there was some fault with the unit.

They should run recall ads as do supermarkets, dept stores, car dealers etc etc.

When you buy something Rojac, you should ask about the warranty before you pay your hard earned money. If you aren't happy with the warranty then you shouldn't buy it.

We all use our equipment at different levels. I may have only used my compressor a few times in anger over the 12 month warranty period and you may have used yours each day in order to reinflate four 285/75/16 tyres for the trip home on the highway after letting them down each morning to reach that special fishing spot that your retirement lets you enjoy. At the end of 12 months we are both in the same boat, warranty over. If mine died a month later on it's 4th use then you can bet your bum that I would be back to the supplier with a few choice words about his product's longevity, especially at the price we pay for them. I agree wholeheartedly that a faulty product should be replaced even after the warranty has expired if it known to be defective but how many papers or magazines are there available and how much would it cost to pay for ads in them all. I would rather see that money saved and used to pay for the repair or replacement of my goods when I return them.

Would it be fair for the guy who inflated 4 tyres every day to expect a replacement if his lasted a month past his warranty?

I wonder.

Hilly

Any company can get supplied a bad batch of goods at least they done somthing about it.

Probably because the compressor is rebadged and purchased at a much lower price than sold. If the wires heated on a $80 unit then buyer beware but on a $400 (or whatever they cost but I beleive they are not cheap)unit its unacceptable.

They are a business after all and have to maximise the profit margin.

Couldnt agree more regardin the hot wires. Problem is mine is sto stuffed it just short circuits and blows the fuse.

The fuse is 30 amps, so it obviously pulls the current through the cable, so its gota be a lot thicker cable than the crap they use now.