You can't trust them!!

Submitted: Sunday, May 03, 2015 at 14:16
ThreadID: 117712 Views:2710 Replies:4 FollowUps:9
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Dealers that is, Just had a phone call from a mate that's totally p@#@#@ off with a Toyo dealer that sold him a landcruiser 100s about a 18mths ago. The vehicle had 230,000ks on it and they replaced the timing belt before putting it on the lot for sale.

Now that's a fair bit over as 150,000 is the belt change interval, but at least they recognised that. The vehicle has performed with out a glitch for the last 60,000ks and has been doing a lot of caravan towing , until yesterday when it came to a sudden stop on the highway . The timing belt broke due to a tensioner failure causing mass destruction internally of the(1HDFTE).....It appears they just wacked a belt on it and left the rest of the hardware!....Very poor effort from a Toyota dealer here I feel.

.Cheers Axle.
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Reply By: Member - Ian F (WA) - Sunday, May 03, 2015 at 14:31

Sunday, May 03, 2015 at 14:31
Ouch not good!!!!
AnswerID: 553226

Follow Up By: axle - Sunday, May 03, 2015 at 14:50

Sunday, May 03, 2015 at 14:50
Very Costly repair on those engines Ian!....

Not the happiest bloke around I can tell you.

Axle.
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Reply By: Shaker - Sunday, May 03, 2015 at 15:07

Sunday, May 03, 2015 at 15:07
How do you know what they replaced? 60,000kms & you're bagging the dealer!

AnswerID: 553230

Follow Up By: axle - Sunday, May 03, 2015 at 15:28

Sunday, May 03, 2015 at 15:28
On inspection they have found the tensioner and idler are to be original they should have been replaced with the new belt! ..Common sense.
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Follow Up By: Shaker - Sunday, May 03, 2015 at 15:48

Sunday, May 03, 2015 at 15:48
So genuine replacement parts are different to the original?
I don't think so!

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Follow Up By: 671 - Sunday, May 03, 2015 at 19:27

Sunday, May 03, 2015 at 19:27
I agree Shaker. I replaced the belt recently on my Lux and the new tensioner looked exactly the same as the original. So did the countless other parts that I replaced while working for three Toyota dealers.

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Follow Up By: Dion - Sunday, May 03, 2015 at 21:20

Sunday, May 03, 2015 at 21:20
Does the Toyota OEM planned maintenance schedule for the 1HDFTE engine stipulate that the tensioner and idler is to be replaced with replacing the timing belt?
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Follow Up By: axle - Sunday, May 03, 2015 at 21:24

Sunday, May 03, 2015 at 21:24
So you can't tell the difference between a idler that's done 230,000 ks and a new one ???..
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Follow Up By: Member - mick C (NSW) - Sunday, May 03, 2015 at 21:43

Sunday, May 03, 2015 at 21:43
I do not believe that you can tell the difference between a new or old idler , and I do not think that it is in the schedule to replace the idler or adjuster at the same time as a timing belt , but who does a part replacement of any area , DO the lot for your own protection
When a Toyota dealer replaces a timing set up it is guaranteed for the next replacement period [100,000/150,000 ] so all should be repaired under warranty , It happened locally - a dealer [200kms away ] replaced timing belt only , 50,000kms later adjuster pulley fails , motor stops , vehicle goes to local Toyota dealer , claim processed , motor repaired FOC
Mick C
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Reply By: Ron N - Sunday, May 03, 2015 at 22:19

Sunday, May 03, 2015 at 22:19
Axle, I think there may be a whole lot more to the story.
How do you or your mate know the original belt wasn't replaced until 230,000kms?
It could have been replaced on time, and the dealer replaced it again prior to sale as a protective measure.

I find that idler pulleys are a major failure point - and there's often a big difference between idler pulleys (in design, and quality), from OEM to aftermarket.
I've just replaced an A/C idler pulley on a mates 5 tonne Hino truck that he just bought. The original had seized and the previous owner had just kept driving until the (plastic) pulley melted into a blob. He then just discarded the belt and drove without A/C (typical truckie!).
I went to Japanese Truck & Bus Spares and got them to fish out their aftermarket idler pulley.
Now, this pulley LOOKED good - it was steel - not plastic - but the bearing was only HALF the size of the original!
In addition, JT&BS wanted $67.00 for this pulley! I told them to shove it, and went and bought an idler pulley from the local bearing crowd, which was identical to the original, and which only cost $35.00. At least I know the bearing in the replacement is still the correct original size.

In addition, I NEVER go more than 100,000 kms without replacing timing belts - AND idler pulleys - REGARDLESS of the manufacturers recommendations.
Operating conditions vary considerably, and belt age is a more important factor than kms.

If buying aftermarket, it pays to buy quality, such as Gates kits - where everything is supplied, and the quality is identical to OEM.

More importantly, at this stage - what is the dealer planning to do about the engine destruction? Is he coming to the party? Or is it just a case of "bad luck!".

If the dealer has installed just a belt without replacing the idler pulley, then that is just plain poor workmanship, and cause for the dealer to at least come up with half the engine repair cost.
It's rare for a dealer to not replace everything they touch, because it means more money for them - so I can't understand why he wouldn't have replaced the idler pulley - unless it was at the insistence of the vehicle owner.

Cheers, Ron.
AnswerID: 553268

Reply By: Alan S (WA) - Monday, May 04, 2015 at 10:10

Monday, May 04, 2015 at 10:10
Axle

You mate bought a vehicle that was close to almost 10 years old that had 230,000km's on the clock and 18 months later there is a problem.
The vehcile was clearly out of warranty, a lot of history of ill defined use, no detail as to what maintenance or use you're mate did over the 18 mths, and now its the dealers fault!

Warranty on secondhand vehicles is different from new vehicles even if bought from a dealer.

Alan
AnswerID: 553277

Follow Up By: Member - Scott M (NSW) - Monday, May 04, 2015 at 12:10

Monday, May 04, 2015 at 12:10
Alan, tend to agree. No part will cause more instantaneuos destruction on a vehicle than a failed timing belt.

Whenever I've bought a 2nd hand vehicle, the 1st thing I do is take it to my trusted mechanic and get him to replace the 'WHOLE' belt and timing system. 'Cheap' insurance - you just have no idea in the most part how frequently these things have been maintained.......
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Follow Up By: garrycol - Monday, May 04, 2015 at 14:08

Monday, May 04, 2015 at 14:08
It is a shame most engines these days are "valve interference" - some engines are not interference so if the cam belt breaks it is no issue.

I had a Suzuki Sierra 1.3 and the belt broke and the engine just stopped with no damage.
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