How good is a Waeco warranty?

Submitted: Wednesday, Apr 07, 2004 at 14:38
ThreadID: 11902 Views:7034 Replies:8 FollowUps:6
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It has become common practise to use forums such as ExplorOz to castigate retailers for their apathy towards warrant claims . . . . so here is a post with a difference!

I purchased a Waeco Urban battery pack second hand from a fellow forumite about six months ago. He had used it for five months, but had no further use for it due to the fitment of a dual battery system. The original receipt was included in case of any problems. The battery was slow to charge after our weekend to Little Desert and then wouldn't take a charge at all last week. Of course, my initial thought was "What chance have I got of getting it repaired only weeks prior to the warranty running out?"

Anyway, I took it to our closest Waeco dealer - Coast to Coast RV at Somerton (from numerous dealings I can't reccomend these guys highly enough) with the request that they attempt to have it fixed under warranty. I quizzed Aaron at Coast to Coast with regard to Waeco's response to warranty claims and his response was "Oh yeah, they're pretty good!"

G O O D ! They're bloody fantastic!!!!!!!!

Three days later Aaron rings me to tell me he has a NEW Urban battery pack in his shop for me to pick up - NO QUESTIONS ASKED!

Congratulations Waeco you have restored my faith in factory warranties.
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