How good is a Waeco warranty?
Submitted: Wednesday, Apr 07, 2004 at 14:38
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Wombat
It has become common practise to use forums such as ExplorOz to castigate retailers for their apathy towards warrant claims . . . . so here is a post with a difference!
I purchased a Waeco Urban battery pack second hand from a fellow forumite about six months ago. He had used it for five months, but had no further use for it due to the fitment of a dual battery system. The original receipt was included in case of any problems. The battery was slow to charge after our weekend to
Little Desert and then wouldn't take a charge at all last week. Of course, my initial thought was "What chance have I got of getting it repaired only weeks prior to the warranty running out?"
Anyway, I took it to our closest Waeco dealer - Coast to Coast RV at Somerton (from numerous dealings I can't reccomend these guys highly enough) with the request that they attempt to have it fixed under warranty. I quizzed Aaron at Coast to Coast with regard to Waeco's response to warranty claims and his response was "Oh yeah, they're pretty good!"
G O O D ! They're bloody fantastic!!!!!!!!
Three days later Aaron rings me to tell me he has a NEW Urban battery pack in his
shop for me to pick up - NO QUESTIONS ASKED!
Congratulations Waeco you have restored my faith in factory warranties.
Reply By: Borgy - Thursday, Apr 08, 2004 at 05:37
Thursday, Apr 08, 2004 at 05:37
I have nothing but praise for waeco sevice as
well, purchased a cover for our cf50 whilst on holidays in
Esperance WA, returned
home to
Adelaide with the velcro tabs torn off, rang waeco , they told me to take the cover to a camping
shop in Salisbury , 2 days later had a ph call to pick up a new cover. I reckon thats excellent service , considering they could have argued that i had been to rough with the cover, but not one question asked ...........Excellent Waeco!!...........cheers .....Dave
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Reply By: Wheelerdog - Thursday, Apr 08, 2004 at 12:17
Thursday, Apr 08, 2004 at 12:17
Well sorry to dissapoint you but i can say they were no good, one fridge took three weeks the other took 6 weeks.
My brother is continuing to have problems, waeco said that his battery setup was faulty, 2 auto electricians have stated there is nothing wrong with the setup so now it has to go back again.
So in my experience there service is crap. Have you dealt with Evakool, now that is a company that knows how to treat peolple right. And as for Trailblaza, you don't need to deal with there service department. Nothing breaks.
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