GMH Senior Complaint Contacts (Email)

Submitted: Friday, Apr 16, 2004 at 08:13
ThreadID: 12092 Views:6823 Replies:8 FollowUps:0
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Does anyone have any desk email addresses of senior execs at corportae level of GMH. Aust or USA, I don't care I am so mad.
Now they have reduced my wife to tears over the Jack. I have written to CEO of dealership but expect that one to be ignored, I have sent copies to Isuzu GMH and GMH in Port Melbourne but they will probably be dealt with by Customer Service Rep. I want to reach senior execs so they know what their dealers are doing to Customers and how little they know or care about Isuzu Jackaroos.
This is going to make the Iraq conflict look like a kindergarten spat before I have finished with them.
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Reply By: rolande- Friday, Apr 16, 2004 at 08:35

Friday, Apr 16, 2004 at 08:35
Have you looked in the white pages for their customer service centre? Not saying any of above is not valuable but they should have processes in place to over ride the dealer in sutuations where you are not happy. Not saying you will get the outcome you want but can't hurt to try? More details on problem would also help us to help you
Rolande
AnswerID: 54477

Reply By: GO_OFFROAD - Friday, Apr 16, 2004 at 08:38

Friday, Apr 16, 2004 at 08:38
If it is so upsetting, and you wish to make a "formal" complaint, [as apposed to a "spat"] why not just get your lawyer to contact the relevent people, in a proffesional manner?

Surely if it is such an issue, its worth spending afew dollars to get your point made.
AnswerID: 54478

Reply By: Member - Raymond - Friday, Apr 16, 2004 at 08:51

Friday, Apr 16, 2004 at 08:51
Hi VWR
One suggestion is to try a different dealer, amazing the different way dealers handle warrantee and even just service.
Secondly send the email to the manager of the dealership with a CC to GMH and a CC to Trade Practices. amazing how quick the dealers come to the party
Ray
AnswerID: 54481

Reply By: ianmc - Friday, Apr 16, 2004 at 12:22

Friday, Apr 16, 2004 at 12:22
Try parking the Jack adjacent to the dealers main driveway with the appropriate placards all over it for a while.
Done before & gets results it seems.
AnswerID: 54517

Reply By: chrisfrd - Friday, Apr 16, 2004 at 13:35

Friday, Apr 16, 2004 at 13:35
Also,
in your letter to them, written to be very professional and formal, indicate that if you do not hear from them with a response either way, within 7 days, you will approach current affairs programs, such as Today-Tonight, A Current Affiar and such.

Also indicate that you will also be complaining to Trading Standards and imply that they would be in breach of sections a,b and c. Get them in big trouble. The ACCC may wish to know too, as they trend this information and will lash-out when there are too many complaints.

That normally gets a desirable response!

AnswerID: 54528

Reply By: Savvas - Friday, Apr 16, 2004 at 14:13

Friday, Apr 16, 2004 at 14:13
VWR,

I had a problem with my Jack, that the dealer was unable to fix. It was an intermittent transmission problem that occured once every 10 months or so. To be fair to them it was nearly impossible to diagnose because no diagnostic codes were being recorded.

After the problem occuring for close to 3 years and no resolution to it, I lodged my case to Holden's Customer Service department via the Holden website. Within 24 hrs I had been called back by one of their reps and issued a case number, they then called my dealer to get their side. That same day, the dealers service dept manager called me and had arranged for my Jack to go in to be investigated further. They also arranged for a loan Commodore to be available to me for the duration that it took to get my problem fixed.

It was found to be an intermittent inhibitor switch, replaced 18 months after warranty expiration at no cost to me. A not so uncommon problem with Jacks.

The Holden customer service rep rang me the next day to find out if I was satisfied.

Do take it to their Customer Service dept. My experience with them has been good, and in hindsight I should have taken it to them earlier.

If you still have no satisfaction, then your're next step is Dept of Fair Trading or legal action. You would really want to make sure the claim you have is legitimate if you take these actions as it can backfire on you. So best to get some specialist advice first.
AnswerID: 54534

Reply By: Truckster (Vic) - Friday, Apr 16, 2004 at 14:54

Friday, Apr 16, 2004 at 14:54
ok.
I'll bite whats the issue with the car?
AnswerID: 54539

Reply By: sean - Friday, Apr 16, 2004 at 20:36

Friday, Apr 16, 2004 at 20:36
Consider waht I and others I know have done.

Never get bitten twice. I will never deal with GMH again. My experience is about as bad as it gets. I simply stopped trying to win and moved on. Sure its not the best outcome but it delivers piece of mind.

Sean
AnswerID: 54599

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