Email Problems

Ruth,
I'd love to be able to help you....the same thing was happening to me about 12 months ago. I tried many things on the advice of lots of other people and I eventually got rid of the problem. Only trouble is, being senile as I am, I can't remember for the life of me, what I actually did in the end that fixed it....silly ol' buggar, aren't I??? (You don't have to answer that). LOL

Good luck and sorry I'm about as useful as a hip-pocket in a singlet.

Ruth,

I had a similar issue once where any email I tried to forward on with a picture would cause Outlook to crash. The solution for me was to - whilst out of Outlook/Outlook Express - backup the .PST file(personal folder) where outlook stores your emails and any .PAB file (Personal Address book) to another directory, delete the current ones, restart Outlook/Outlook Express and recreate a new set. You can then re-import the emails etc from the backup files into the new ones. It sounds like the indexing or something has become corrupt in the current files. Reimporting from the old files into the new ones tends to solve any corruption problems.

If you let me know what version of Outlook Express you are running and also what Operating System you are running, I will be able to tell you where the files are located and I can post some empty ones on my website for you to download. I will also include step by step instructions on how to achieve this.

Unless anyone knows of any 3rd Party repair tools for pst files.

cheers,
Sam.

Ruth,

Outlook Express is Microsoft giveaway program. If you have MS Office and it seems endemic everywhere, there is MS Outlook as part of the package. It is a heavier weight package and a lot more definable in the processes. I would not use Express where I have a copy of Outlook. (much more prefereable) Otherwise you may have to reinstall Outlook Express and/or get the latest upgrades to it. They are available on computer magazines CDRoms on a regular basis.

The later versions of MS Outlook have a Detect and Repair function built into the Help options.

Ruth

Possible RESOLUTION for Outlook Express 2000. might be a little different to yours. Try Microsoft Support for answers if this doesn't work.
To resolve this behavior, create a new profile. To do so, follow these steps:

NOTE: Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.

Click Start, and then click Control Panel.
Click Switch to Classic View, double-click Mail, and then click Show Profiles to open the Mail dialog box.
Click Add, type your profile name (for example, type MyOutlookProfile), and then click OK.
Click Add a new e-mail account, and then click Next.
Create a new account.

Hope this helps

Ruth,

check your member messages

cheers,
Sam.

Ruth

Possible RESOLUTION for Outlook Express 2000. might be a little different to yours. Try Microsoft Support for answers if this doesn't work.
To resolve this behavior, create a new profile. To do so, follow these steps:

NOTE: Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.

Click Start, and then click Control Panel.
Click Switch to Classic View, double-click Mail, and then click Show Profiles to open the Mail dialog box.
Click Add, type your profile name (for example, type MyOutlookProfile), and then click OK.
Click Add a new e-mail account, and then click Next.
Create a new account.

Hope this helps

Thank you everyone for your prompt replies )except the rude ones) - will have a go at all this later in the day when I have more time. Thanks Sam for your detailed message. Will report on my capabilities as a software support person - not confident though. Am running windows 95 with outlook Express 5. Let you all know.

Ruth,
As JohnR said above, if you have Office then load up Outlook, not Outlook express. Horrible little program has caused much greif to the support commumity over the years.
John

Thanks Guys, the cat (who lives on the keyboard - grrrr.) and I are having big learning day today. Luckily, the road to Bedourie is cut by rain and the road to Mungerannie (the Birdsville Track) also, so can concentrate on this little problem.
Thinking it's time to upgrade - running EO5 and up to EO6.1 now. Maybe Office is the way to go anyway. Thanks so much for the help - knew I could depend on the "family" (except for Roachie and Andrew).

Ruth

Microsoft support suggests you do the following:
To resolve this behavior, create a new profile. To do so, follow these steps:

NOTE: Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.

Click Start, and then click Control Panel.
Click Switch to Classic View, double-click Mail, and then click Show Profiles to open the Mail dialog box.
Click Add, type your profile name (for example, type MyOutlookProfile), and then click OK.
Click Add a new e-mail account, and then click Next.
Create a new account.

Personally I avoid using Microsoft products other than Windows itself. Eg: "Opera" Browser instead of Internet Explorer and "Eudora" for Email. Their less liable to attack from viruses.

Good luck. Will try and get up your way from Canberra