Email Problems

Submitted: Wednesday, Apr 28, 2004 at 08:09
ThreadID: 12444 Views:1180 Replies:10 FollowUps:14
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HELP! Can anyone please explain why in my incoming emails (even with Spamkiller) I keep getting (about4 per session) of emails which cause my Outlook Express screen to come up with 'This machine has performed an illegal operation and is going to be shut down'. I'm a bit sick of it. HELP!
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Reply By: Member - Roachie (SA) - Wednesday, Apr 28, 2004 at 08:42

Wednesday, Apr 28, 2004 at 08:42
Ruth,
I'd love to be able to help you....the same thing was happening to me about 12 months ago. I tried many things on the advice of lots of other people and I eventually got rid of the problem. Only trouble is, being senile as I am, I can't remember for the life of me, what I actually did in the end that fixed it....silly ol' buggar, aren't I??? (You don't have to answer that). LOL

Good luck and sorry I'm about as useful as a hip-pocket in a singlet.
AnswerID: 56338

Reply By: Member - Sam (NSW) - Wednesday, Apr 28, 2004 at 09:03

Wednesday, Apr 28, 2004 at 09:03
Ruth,

I had a similar issue once where any email I tried to forward on with a picture would cause Outlook to crash. The solution for me was to - whilst out of Outlook/Outlook Express - backup the .PST file(personal folder) where outlook stores your emails and any .PAB file (Personal Address book) to another directory, delete the current ones, restart Outlook/Outlook Express and recreate a new set. You can then re-import the emails etc from the backup files into the new ones. It sounds like the indexing or something has become corrupt in the current files. Reimporting from the old files into the new ones tends to solve any corruption problems.

If you let me know what version of Outlook Express you are running and also what Operating System you are running, I will be able to tell you where the files are located and I can post some empty ones on my website for you to download. I will also include step by step instructions on how to achieve this.

Unless anyone knows of any 3rd Party repair tools for pst files.

cheers,
Sam.
AnswerID: 56343

Follow Up By: Member - Andrew & Jen (Melb) - Wednesday, Apr 28, 2004 at 09:07

Wednesday, Apr 28, 2004 at 09:07
I reckon that it has been happening for years that Ruth is having trouble when she's Pst.
Andrew
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FollowupID: 318071

Follow Up By: Member - Sam (NSW) - Wednesday, Apr 28, 2004 at 09:12

Wednesday, Apr 28, 2004 at 09:12
hehehe

I would like to correct myself. Outlook Express uses DBX files for each individual folder, not a single PST files like Outlook. So it would be a matter of locating these files, backing them up, and creating new ones.

cheers,
Sam.
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FollowupID: 318074

Reply By: Member - JohnR (Vic) - Wednesday, Apr 28, 2004 at 09:18

Wednesday, Apr 28, 2004 at 09:18
Ruth,

Outlook Express is Microsoft giveaway program. If you have MS Office and it seems endemic everywhere, there is MS Outlook as part of the package. It is a heavier weight package and a lot more definable in the processes. I would not use Express where I have a copy of Outlook. (much more prefereable) Otherwise you may have to reinstall Outlook Express and/or get the latest upgrades to it. They are available on computer magazines CDRoms on a regular basis.

The later versions of MS Outlook have a Detect and Repair function built into the Help options.
Cheers,
Who?
John

Member
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AnswerID: 56345

Reply By: crowie - Wednesday, Apr 28, 2004 at 10:01

Wednesday, Apr 28, 2004 at 10:01
Ruth

Possible RESOLUTION for Outlook Express 2000. might be a little different to yours. Try Microsoft Support for answers if this doesn't work.
To resolve this behavior, create a new profile. To do so, follow these steps:

NOTE: Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.

Click Start, and then click Control Panel.
Click Switch to Classic View, double-click Mail, and then click Show Profiles to open the Mail dialog box.
Click Add, type your profile name (for example, type MyOutlookProfile), and then click OK.
Click Add a new e-mail account, and then click Next.
Create a new account.

Hope this helps
AnswerID: 56350

Reply By: Member - Sam (NSW) - Wednesday, Apr 28, 2004 at 10:06

Wednesday, Apr 28, 2004 at 10:06
Ruth,

check your member messages

cheers,
Sam.
AnswerID: 56351

Reply By: crowie - Wednesday, Apr 28, 2004 at 10:11

Wednesday, Apr 28, 2004 at 10:11
Ruth

Possible RESOLUTION for Outlook Express 2000. might be a little different to yours. Try Microsoft Support for answers if this doesn't work.
To resolve this behavior, create a new profile. To do so, follow these steps:

NOTE: Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.

Click Start, and then click Control Panel.
Click Switch to Classic View, double-click Mail, and then click Show Profiles to open the Mail dialog box.
Click Add, type your profile name (for example, type MyOutlookProfile), and then click OK.
Click Add a new e-mail account, and then click Next.
Create a new account.

Hope this helps
AnswerID: 56356

Reply By: Member - Ruth D (QLD) - Wednesday, Apr 28, 2004 at 10:17

Wednesday, Apr 28, 2004 at 10:17
Thank you everyone for your prompt replies )except the rude ones) - will have a go at all this later in the day when I have more time. Thanks Sam for your detailed message. Will report on my capabilities as a software support person - not confident though. Am running windows 95 with outlook Express 5. Let you all know.
AnswerID: 56358

Follow Up By: Member - Ruth D (QLD) - Wednesday, Apr 28, 2004 at 11:00

Wednesday, Apr 28, 2004 at 11:00
No, I am not. I'm running Windows 98, 2nd edition on a Pentium with 127 Mb. So there.
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FollowupID: 318083

Follow Up By: Member - Rick (S.A.) - Wednesday, Apr 28, 2004 at 19:02

Wednesday, Apr 28, 2004 at 19:02
G'day Auntie Ruth

1) I am not a computer boffin
2) I speak only from experience

So, having qualified myself (read...got an escape route.....)

Liberate some $'s:

Get some better performace & upgrade the operating system. That is, spens a few hundred $'s and get huge memory (40 gig), at least 256 K, & a new OS. e.g. Windows 2000 seems to be stable.
With all you visitors, you will have plenty of people to help you insall the extra goodies inside the tower.
But
I reckon you could do it yourself if you ask the provider for instructions.

best of luck & kind regards
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FollowupID: 318164

Follow Up By: Member - Ruth D (QLD) - Wednesday, Apr 28, 2004 at 20:14

Wednesday, Apr 28, 2004 at 20:14
My visitors seem to sit around yak like mad, drink coffee or red wine and I STILL haven't had my GPS/Nav lessons!
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FollowupID: 318175

Follow Up By: Member - Cocka - Wednesday, Apr 28, 2004 at 23:04

Wednesday, Apr 28, 2004 at 23:04
Gee I'm sorry about the GPS and Nav lessons Ruth, and the bait casters, and the yabbies, and the coffee. I'll make up for it next time. We got back Tues night totally bug eyed.
Say G'day to Willem please & I'll send you a note in a couple of days.
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FollowupID: 318228

Follow Up By: Member - Andrew & Jen (Melb) - Wednesday, Apr 28, 2004 at 23:19

Wednesday, Apr 28, 2004 at 23:19
Aaaaaaaaaah the memories of Birdsville!
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FollowupID: 318231

Follow Up By: Member - Ruth D (QLD) - Thursday, Apr 29, 2004 at 08:00

Thursday, Apr 29, 2004 at 08:00
Gee, Cocka, I thought I could whinge about that without you seeing it - are you home already. Struth - you'll need to go to Hawaii to get over that trip. How many k's did you fly? Talk soon.
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FollowupID: 318261

Follow Up By: Member - Ruth D (QLD) - Thursday, Apr 29, 2004 at 08:02

Thursday, Apr 29, 2004 at 08:02
Andrew, you going to work this week at all? Or does Jenelle have to put up with four kids?
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FollowupID: 318262

Reply By: MrBitchi - Wednesday, Apr 28, 2004 at 11:47

Wednesday, Apr 28, 2004 at 11:47
Ruth,
As JohnR said above, if you have Office then load up Outlook, not Outlook express. Horrible little program has caused much greif to the support commumity over the years.
John
AnswerID: 56373

Follow Up By: Member - Sam (NSW) - Wednesday, Apr 28, 2004 at 12:05

Wednesday, Apr 28, 2004 at 12:05
Ruth,

If you decide to go down this path, you can import your email from Outlook Express across into Outlook. So you wont loose any of the email. Outlook (recent versions - XP and 2003) also has safe guards built in that help protect against virus' that slip past AntiVirus software that Outlook Express doesn't have.

cheers,
Sam.
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FollowupID: 318099

Reply By: Member - Ruth D (QLD) - Wednesday, Apr 28, 2004 at 13:31

Wednesday, Apr 28, 2004 at 13:31
Thanks Guys, the cat (who lives on the keyboard - grrrr.) and I are having big learning day today. Luckily, the road to Bedourie is cut by rain and the road to Mungerannie (the Birdsville Track) also, so can concentrate on this little problem.
Thinking it's time to upgrade - running EO5 and up to EO6.1 now. Maybe Office is the way to go anyway. Thanks so much for the help - knew I could depend on the "family" (except for Roachie and Andrew).
AnswerID: 56388

Follow Up By: Member - Pesty (SA) - Wednesday, Apr 28, 2004 at 14:54

Wednesday, Apr 28, 2004 at 14:54
Hi Ruth Get rid of all the outlook stuff and use Netscape dont have these problems. This should confuse you even more LOL
Thought you were going to the Isa but can see why now and is the track closed due to rain or water coming down from elsewhere.
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FollowupID: 318130

Follow Up By: Member - Ruth D (QLD) - Wednesday, Apr 28, 2004 at 20:16

Wednesday, Apr 28, 2004 at 20:16
Raining lightly this afternoon - all the dots met up on the pavers and then some more. Running off the tar - it was exciting. Then the temperature plummeted to 14 degrees and the wind blew. Great!
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FollowupID: 318176

Follow Up By: Member - Andrew & Jen (Melb) - Wednesday, Apr 28, 2004 at 23:22

Wednesday, Apr 28, 2004 at 23:22
Ha hahaha - that Performance Pack you wanted - I took em all tonight! No fun for you now!
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FollowupID: 318232

Reply By: crowie - Wednesday, Apr 28, 2004 at 20:54

Wednesday, Apr 28, 2004 at 20:54
Ruth

Microsoft support suggests you do the following:
To resolve this behavior, create a new profile. To do so, follow these steps:

NOTE: Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.

Click Start, and then click Control Panel.
Click Switch to Classic View, double-click Mail, and then click Show Profiles to open the Mail dialog box.
Click Add, type your profile name (for example, type MyOutlookProfile), and then click OK.
Click Add a new e-mail account, and then click Next.
Create a new account.

Personally I avoid using Microsoft products other than Windows itself. Eg: "Opera" Browser instead of Internet Explorer and "Eudora" for Email. Their less liable to attack from viruses.

Good luck. Will try and get up your way from Canberra
AnswerID: 56464

Follow Up By: Member - Ruth D (QLD) - Wednesday, Apr 28, 2004 at 20:56

Wednesday, Apr 28, 2004 at 20:56
Thanks for all your help Crowie. Weather feels like Canberra weather tonight after 60 spots of rain fell and temp plummeted to 13. I've learned heaps today - most importantly - it's time to upgrade. See you when you get here.
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FollowupID: 318184

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