Consumer guarantees

The RV industry is a prime example of refusing consumers their rights under legistlation. The Cook and I had a row over the quality etc of our van from a major retailer in WA. Everything we complained about was disregarded and the cliché of "built to caravan industry standards" was constantly used.
Those standards mean of course anything they can get away with especially if covered by a pretty skin.
Neither retailer or manufacturer would fix the thing until we took it to consumer affairs and then small claims court action.
Of course if it had just meant a bit of glue or silicone it would have been done immediately....
Their attitude was a disgrace especially to customers who'd bought 3 new RVs off that retailer and 2 of them had been from the same manufacturer.
I think I'll go to the 4 wheel drive show this weekend and stir their salesman up in a loud voice.....see me hear me at the largest RV stand there. :-)))
AlanH.