bad customer service and crappy 2013 stx v6 navara
Submitted: Monday, Nov 09, 2015 at 12:51
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karina l
We bought a brand new 2013 STX V6 in feb 2014. It was great for the first 6mths. After that, we have had nothing but problems! It has gone into limp mode several times. First time they replaced the brake switch assay. The problem wasnt fixed. In aplil this year (2014) it went into limp mode on a very busy stretch of road, which had my family (my 3young children were in the back) and
dam near had us Tboned from both directions (if it were a trick coming each way, we would of been cleaned up). It got towed into nissan(monday morning) and the problem was supposable fixed. We picked it up on the friday. We had only drivin it back to where we were staying (19km) and back in for ANZAC day on the sat (20km) for it only to go into limp mode again! It got towed to nissan and they had it for 8days. We were going between nissan
Townsville, and nissan australia and we had the WORST customer service from both of them. We had to drive back
home (7hr trip) with a hire car. I drove back up to
townsville (14hr round trip) to pick our car up (which
townsville nissan used all of our fuel (was full when they received it, and when i picked it up i litterally rolled into the first servo i found and it was bone dry ??)
Now our car is having MORE problems (june 2014-still doing it nov 2014)! It wont accelerate how it is suppose to and it wont change up through the gears! If u put your foot down, the speedo slows down and the revs go really high. We have to turn the car off and restart it and hope for the best. The engine immobiliser comes on and off as it pleases. It also lets our black smoke/soot no matter whether you are accelerating or just sittin on a set speed on cruise control. I have rung nissan on several occasions* (we live 3hrs away from the closest nissan dealer). My family have had nissans all my life (9 nissans so far) but after the trouble we have had with ours, and the VERY poor customer service, we will never buy nor reccommend a nissan to anyone!
We still owe $60000 on this car, i am absolutely disgusted, i dont even feel safe in it and dont want to put my families life at risk.
Reply By: Member - RobnJane(VIC) - Tuesday, Nov 10, 2015 at 19:56
Tuesday, Nov 10, 2015 at 19:56
Hi karina l,
As others, I really feel for you in such circumstances, and given further patience and goodwill from you and your Dealer I believe the issue will be sorted one way or the other.
Some of the advice offered by others is, I think, a little irresponsible as at this stage we on the
forum no nothing of the cars history, ie dropped in a creek at some stage, involved in an accident, had modifications to fuel, intake or exhaust systems, or 'been chipped', and what of the service history. Clearly you, the Dealer and the manufacturer do know or should as obviously it is all relevant.
The time line noted seems to indicate that there has been quite some time from the last failure to the current failure and clearly could be an unrelated issue, and of course intermittent faults are often very difficult to identify and easy to fix once identified.
Rather than be overly aggressive or angry, be as objective and open as you can be and work with both the Dealer and the manufacturer and you will get a better and certainly less stressful outcome. This suggestion does not mean you should do anything other than ensure your rights, be forthright and objective, then it is more likely people will work with you.
You will still be in for a slog,but I hope you get the appropriate outcome.
Good luck!
Rob P
AnswerID:
592566
Follow Up By: Bigfish - Wednesday, Nov 11, 2015 at 07:37
Wednesday, Nov 11, 2015 at 07:37
Have you ever had to deal with a dealer/company thata refuses to honour its warranty? Nissan has a crappy reputation when it comes to customer service. Being nice and polite will see you screwed further as they see you only as a nuisance. In the vehicle warranty business nice guys finish LAST!!!
FollowupID:
860758
Follow Up By: swampy - Saturday, Nov 14, 2015 at 12:05
Saturday, Nov 14, 2015 at 12:05
hi bigfish
Nice guys ,
yea no what u mean ,this is not restricted to cars ""did u operate that machine up ramps -no warranty "" what the f...k
cheers swampy
FollowupID:
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