Saturday, Dec 19, 2015 at 11:09
Thanks, Mick - I didn't know that in Victoria, unlike other states, 000 is the only number to call for all urgent help.
In W.A., we had a big ad campaign to stop people unnecessarily calling 000, because of the huge number of idiot calls to 000, that was overwhelming the service and blocking important emergency calls.
We had idiots calling 000 because their cat was stuck in tree, or even worse, wanting to know where the nearest Hungry Jacks was.
So the ad campaign was aimed at redirecting "non-urgent" calls to 131444.
Now, the W.A. system is a shambles anyway, as a call to WAPOL on 131444 promptly goes to a "press 1, if you want - press 2, if you want" - etc, etc, etc for 5 mins - all ending in a message, that if the situation isn't life-threatening, you have to go to the WAPOL website and lodge an online report!!
Below is the 000 FAQ from ACMA. Unfortunately, the site says nothing about differences between states in the approach to using 000. A nationwide standard approach is something that should have been agreed on, instead of different state approaches.
ACMA - FAQ about the emergency call services
At the bottom of the above link, the last question advises that an app is available for smartphones that provides an explanation for when to call emergency numbers. This app has been produced by the Triple Zero Awareness Work Group, a national body representing all the various emergency
services and industry partners - which group is obviously working towards sorting out bugs in the system and smoothing out problems that have arisen.
Probably the greatest failing in the emergency call system today is the lack of precise location information when calling emergency
services. This is what they always need, immediately.
The app provides your location to emergency
services, based on the GPS locator that is part of all smartphones - but when using other
services, you have to ensure you can give reasonably precise location details.
On long, featureless roads, this can be a real problem, particularly when you're in an unfamiliar area.
On that basis, carrying some kind of accurate location device would definitely be a huge advantage.
Your phone GPS locator can also sometimes be inaccurate, and the
services can only triangulate your rough position from mobile network towers.
This accurate location ability would be particularly important if, say, you crashed your car
well off the road, and were not visible from the road, and you were unable to move.
One BIL, a Snr/Sgt, OIC of
Northampton cop
shop, copped a heap of flak and grilling, when a report was lodged to him about a crashed car on an isolated stretch of the NW Coastal Hwy, North of
Northampton.
He went out to the general location with an associate, looking for the vehicle, and was unable to find it, despite a search, and despite the scrub being only moderately thick.
They returned and told HQ they couldn't find the reported vehicle, and suspected it was a hoax call, or the reportee had been mistaken.
However, there was a crashed car there, a bloke was dead in it, and it was sighted by a truckie several days later (who could see it, due to being located higher in the truck cab).
When the vehicle and body was recovered, the relatives kicked up a big stink, saying the victim might have been saved if the BIL had found the vehicle first off. There was a degree of argument about whether that was true or not, but the BIL still copped some serious flak from his bosses over the event.
Cheers, Ron.
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