EOTopo

Submitted: Thursday, Mar 17, 2016 at 19:14

ThreadID: 131857 Views:1311 Replies:1 FollowUps:2

This Thread has been Archived

EOTopo Help and FAQ

The purpose of this article is to troubleshoot the most frequently asked questions and issues about buying and setting up EOTopo. A must-read!!

Member-George (WA)

I have previously purchased the 2015 200K product
However the update page for 2015.1 has not recognized this
I get the following message "You have not purchased the EOTopo 200K Download product"
Cheers

Member
My Profile My Blog My Position Send Message

Back Expand Un-Read 0 Moderator

Reply By: ExplorOz Team - Michelle - Thursday, Mar 17, 2016 at 21:32

Thursday, Mar 17, 2016 at 21:32

Yes George you ordered the SD version of the product not the download product.

As per today's newsletter you can certainly download the free Place Name data update, but as you aren't registered as already owning the download version of EOTopo you can't upgrade to the newer version in the manner that you are trying.

You can certainly upgrade from version 2015 to 2015.1 and you can change from SD to download but you will need to do this via the shop and you will need to use the promo code to validate your purchase of the upgrade under the Lifetime Upgrade licence.

I will get Adele to email you these instructions/promo code tomorrow.