Youi Insurance - Worth A Read

Does seem odd, and I would not give as credit card under those circumstances.

Mind you, I'm not passing any judgement either way here, but it is topical and reason why I have posted. Will be interesting to see the outcome.

Cheers, Baz

There's going to be a lot more uncovered about Youi scamming once the manure really hits the fan, and the ACCC starts getting thousands of witnesses reporting Youi's unethical corporate behaviour.

So many of these companies are toxic to work for - but the employees get sucked into the "team-player" crap, and become fearful of dobbing in managers and others behaving unethically and making them carry out unethical and illegal treatment of clients.

If an employee becomes a whistleblower, it can make their life hell, as the company they left, ensures that their reputation is smeared to other potential employers, and it becomes impossible to find a job.

Whistleblowers need all the protection they deserve, if they have genuine claims of corporate misbehaviour.

Cheers, Ron.

Haha, they all tell you that they generously give you a 14 day cooling off period.
But its a legislative requirement!

But Youi are not cheaper even with all their exclusions and crap they go through.

And when you get a lot of exclusions in a policy, that's when you need your lawyer with you, when you make a claim.

The company will then produce the flimsiest excuse to avoid a payout - because the policy is priced to avoid paying out, in all but a very limited and picky set of circumstances.

What about the "kms travelled annually" exclusion? Some of these policies are based on travelling no more than 10,000kms a year.
So your odometer shows 10,001kms for the past year, and they promptly have an "out" to avoid a payout.

Even worse, the odometer distance is disputed, and the company says they are not paying out because they believe you've exceeded the allowed km limit - but you claim you have proof you haven't.

You produce your proof, but the company still refuses to acknowledge it - so then, you're off to the insurance ombudsman - or the courts - to try and get what you believe is rightfully yours.

It's time-consuming, it's stressful, and it's something you don't need when you are already under stress from an insurance event.
Most insurance events involve police inquiries, and you being investigated, to see if you caused the event, and whether there is reason to lay charges.

95% of the people in this world have never read their Product Disclosure Statement right through - and of the 5% that have - only 1% fully grasp the legal terms and conditions that apply to every insurance event.

Cheers, Ron.

Ditto Garry - I gave up trying to get an on-line comparison quote from YOUI when the additional info got too invasive for my liking. Haven't found that with "normal" (bricks and mortar) companies' on-line quoting. Call me paranoid if you like ...

Obviously corporate practice/policy then as that's the way they seem to operate here as well.

I tried to get a quote from them on line and they, A couldnt do it on line as its a highly optioned Euro car and B they wanted my credit card details before telling me the cost. I refused and went elsewhere. Thank goodness

The standard rule applies with the cost of anything. If you're getting the products LOTS cheaper - where are they saving the money?

With insurance companies, it is saved by refusing payouts on claims by picking up on the fine print in the policy T&C's and using them to avoid a payout.

Did you see the bloke on Product Review whose house burnt down - and it was full of asbestos that ended up blowing around - and he got sick of waiting for the insurance company to get off their a*** and actually do something.

So he organised for the asbestos removal at his own cost (as he was worried about the neighbours health as well as his own property health) - and the insurance company promptly refused to pay out, citing "lack of disclosure" as the reason.

Not only do you have to provide full disclosure, prior to taking out a policy - as well as providing it, during the currency of the policy - you also have to provide full disclosure of your actions, during an event claim!

Failure to tell the insurance company he was cleaning up the asbestos himself after the fire, amounted to "lack of disclosure", according to the company.

They really are totally lawyer-driven - and most people are unaware of what they are up against, when they make a claim.
They appoint assessors who have only one aim - to either avoid a payout or minimise the payout, to only a portion of what you are seeking.

Stepdaughter had her Outback stolen and trashed and written off, by the (uninvited guest) druggie son of the woman she engaged to house-sit for her.

The company involved (Progressive) appointed an Indian woman assessor who made every attempt possible to make SD look like she was a criminal who organised the car theft.

They refused to pay market value, they stuffed her around for nearly 8 weeks, with delays, abusive interrogation, and other stunts - until SD went to the Insurance Ombudsman - because she's right up with corporate scams and stunts, and won't take any s*** from anyone.

She had her payout in 2 days after she went to the Ombudsman.

Cheers, Ron.

I reckon that there are always 2 sides to every story and maybe 3!

It seems to me that I and another poster are the only ones with actual first hand experience with YOUI.

Reports in the SMH I would deem to be of limited reliability.

But once a dog has been given a bad name it sticks in the twittersphere.
Regards Philip A

Trying to get a quote and them badgering for a month after is first hand experience.

I tried for a quote for home insurance with them, as soon as
i put in my area code [4870] they said they could not my address listed. My street has been here for over 50 years

I'm with Phil, the SMH is a Fairfax publication.
Fairfax are junk journalism at its best, don't believe the crap they write.
Anything for a clickbait headline.

So what has happened in New Zealand where they are being charged with crimes is just a Clickbait headline????

Pull your head out of where its stuck

I agree, Fairfax produce some of the worst junk journalism around.

Fairfax insinuated that the ASIC was investigating Youi. I can find no record of any ASIC investigation into Youi being commenced - although ASIC have a record of moving like treacle in Winter.

There is a record on the ASIC site of them revving up SIX insurance companies in Nov 2015, for indulging in the dubious tactic of automatic insurance renewal, which outraged many customers. Youi was one of the 6 companies involved.

ASIC investigation - automatic insurance renewals

However, what I have found, is if you search "ACCC Youi", you immediately come across (right at the top of the page), an aggressive refutation by Youi, of any wrongdoing by them.
They are rightfully more fearful of the ACCC, who look after consumers interests better, because they are there to enforce Consumer Law.

Youi refutation of wrongdoing

The very fact that this refutation comes up first in a Google search, is an indication of Google hit-ranking manipulation, and shows Youi is very aggressive, and good at internet search results manipulation.

Secondly - and I find this more concerning - I've found that on Product Review, Youi car insurance reviews show signs of review manipulation, or "site bombing", by Youi operatives, to show Youi car insurance in a better light.

Product Review is quite a good site and generally gives honest reviews by genuine people. However, like all review sites, it's open to manipulation.

They try to get around this by asking people to show scanned copies of receipts, showing genuine dealings with the company concerned.
This is good, and these reviews are marked as "verified".

The Youi car insurance reviews on Product Review show extensive signs of manipulation by multiples of 5 star reviews. There are very few verified Youi reviews.

I'm not the only one suspicious of the large number of glowing Youi reviews. Others have made comments about the huge number of Youi 5 star reviews, that are so similar in the way they are written, you can see they are fake.

Now, very few people give any insurance company 5 stars in a review - so just reading through all those 5 star reviews gives me the distinct impression that Youi has set out to manipulate reviews to put them in a more favourable light.

Youi are also making a point of responding to large numbers of Product Review reviews - thus showing they have a keen interest in the site.
Funnily enough, they have not responded to any 5 star review - which you'd expect when a company gets a glowing review.

Youi is suspiciously showing many of the classic signs of corporate deviousness and manipulation.

Cheers, Ron.

"I would not knock the entire company just because a few over ambitious staff did the wrong thing."

I would.

You're oversimplifying it. These "sales techniques" were going on for at least 2 years before the whistle was blown. The company management knew it - how could they not?

It's a standard corporate lying technique to blame "a few rogue employees", when the companys cover is blown.

The thing is - whether the taught sales techniques were honest and ethical, and whether they involved teaching devious sales behaviour to the employees.

The evidence from many employees and customers appears to be, that the sales techniques were dishonest and unethical, and devious sales behaviour was taught, as part of the company approach.

Cheers, Ron.