Bolwell RV

Got it in writing ?

JBBK - Consumer law is pretty precise about your problem ....

Consumers rights

"A purchased item has a MAJOR problem when it:

* has a problem that would have stopped someone from buying the item if they had known about it
* is unsafe
* is SIGNIFICANTLY DIFFERENT from the SAMPLE or DESCRIPTION
* doesn’t do what (seller) said it would, or what the consumer asked for, and can’t easily be fixed"

Naturally, you will have to provide proof, that the item differs SIGNIFICANTLY from the item shown to you, and the item you signed up for.

There will no doubt be an argument produced by Bolwell, that the difference/s is/are not significant, but only minor changes to the design - and they may argue the changes are an improvement, or a change for safety reasons, or some other strong argument.

You will probably need to be prepared to counter their argument with evidence that the design alterations/changes amount to SIGNIFICANT changes, that make the product unsuitable for your planned use.

Cheers, Ron.

Thx Scott & Ron. Some is in the contract, some not (but was clearly communicated as their standard practice or stated as included in the 'show deal' that weekend. Problem lies in the departure of the same named marketing director we dealt with. Bolwell RV seems to now be using that (conveniently, we think) to say no, X isn't standard practice or X is not included. One aspect is significant (thx Ron for your note on this) as it will restrict the intended use to on-road.

Quote "Now Bolwell RV have a different view of what they will deliver on."

I do not understand what you mean. Do you mean that the delivery date has been changed. This is quite common in the caravan industry. They take on more work than they can handle and thus delivery dates shift.

Please explain what is actually happening.

Get a solicitor/lawyer and get out of the deal......enough said..