Saturday, Sep 03, 2016 at 12:25
JBBK - Consumer law is pretty precise about your problem ....
Consumers rights
"A purchased item has a MAJOR problem when it:
* has a problem that would have stopped someone from buying the item if they had known about it
* is unsafe
* is SIGNIFICANTLY DIFFERENT from the SAMPLE or DESCRIPTION
* doesn’t do what (seller) said it would, or what the consumer asked for, and can’t easily be fixed"
Naturally, you will have to provide proof, that the item differs SIGNIFICANTLY from the item shown to you, and the item you signed up for.
There will no doubt be an argument produced by Bolwell, that the difference/s is/are not significant, but only minor changes to the design - and they may argue the changes are an improvement, or a change for safety reasons, or some other strong argument.
You will probably need to be prepared to counter their argument with evidence that the design alterations/changes amount to SIGNIFICANT changes, that make the product unsuitable for your planned use.
Cheers, Ron.
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