Sat Phones

Sat Phones & NRMA
Recently pulled up to see if old mate in a range rover and caravan broken down on the side of the road was all right or needed help just near Penong. There was no phone coverage but he had a sat phone but had to ring a third party to call NRMA roadside assist because when he rang the number and had to press one to get stuffed around or press two to get stuffed around a bit more the NRMA computer didn't recognize the input from the sat phone. Apparently this has been a prob for a while. I think its something roadside assist needs to address. Thoughts??

Lifetime Member
My Profile  Send Message

Back Expand Un-Read 0 Moderator

Reply By: Nacho - Tuesday, Nov 07, 2017 at 13:00

Tuesday, Nov 07, 2017 at 13:00
Not NRMA's problem.
I suppose in that situation you just "phone a friend" and relay the details.
AnswerID: 614823

Follow Up By: b1b - Tuesday, Nov 07, 2017 at 13:36

Tuesday, Nov 07, 2017 at 13:36
The time difference/key registration on the satphone can be frustating. Certainly not the NRMA / RACV / RAA's problem, the best way I have found on the same bit of road (helping backpackers who didn't quite comprehend our distances and ran out of fuel about 200Km from Nullabor)- get the landline number of your association which will be the international number and ring them direct, Nacho's suggestion of "phone a friend". I used satphone to ring warden at home and get landline for RAA and then ring them direct. It worked, ran into same backpackers in Border Village that night. The Pivotel satsleeve which uses a local SIM card for Australian phone numbers would may have been a workable solution.
b
0
FollowupID: 885508

Reply By: RMD - Tuesday, Nov 07, 2017 at 13:24

Tuesday, Nov 07, 2017 at 13:24
Perhaps it is NRMA's way of limiting costly calls to remote areas which they don't really want their insurance coverage extending to.
Example of reply to valued customers.
" YES, we provide the service but too bad if it doesn't work, our records show, 99.9 % of calls are successful for roadside assist".
It is a rewarding feeling being the 0.1% isn't it?
AnswerID: 614825

Reply By: Allan B (Sunshine Coast) - Tuesday, Nov 07, 2017 at 16:31

Tuesday, Nov 07, 2017 at 16:31
.
There can be problems dialling 13xxx and 18xxx phone numbers from satellite phones and even sometimes from some mobile phones. There can also be problems navigating the answering options via the dial tones. Many will disconnect you if your response does not suit the system.

It suits the called business to use 13xxx numbers to route your call to the appropriate branch office but it may not suit you. In an emergency you need to establish communication promptly. Even 000 or 112 can be problematic when the 000 operator demands to be told the "nearest cross street" when you are on some ill-defined track. Having the phone number of the area's police station can be much quicker.

For those contacts that are important to you it may be advisable to request such contacts to provide you with their direct-call number. You may experience some confusion or resistance but simply be persistent.
Cheers
Allan

Member
My Profile  My Blog  My Position  Send Message

AnswerID: 614827

Reply By: Motherhen - Tuesday, Nov 07, 2017 at 16:50

Tuesday, Nov 07, 2017 at 16:50
A few years ago, the motoring organisations, who all use the common number 131111 for call-outs, assured me that they could and did get calls from satellite phones. The only proviso at the time was that you may need to add international code if calling from an international satellite network.

Many businesses using 13 -- or 1800 -- numbers chose not to have "international" available due to costly bills their end, so are not available from satellite phones, but motoring organisations should work.

Perhaps something has been updated with the "press #1 for - - - " thing. I will investigate when I get time.
Motherhen

Red desert dreaming

Lifetime Member
My Profile  My Blog  Send Message

AnswerID: 614828

Reply By: aussiedingo (River Rina) - Tuesday, Nov 07, 2017 at 18:28

Tuesday, Nov 07, 2017 at 18:28
this is the premium nrma assist direct number 0287416205
"the only thing constant in my life is change"




Member
My Profile  My Position  Send Message

AnswerID: 614833

Follow Up By: aussiedingo (River Rina) - Tuesday, Nov 07, 2017 at 18:41

Tuesday, Nov 07, 2017 at 18:41
I have this number in my hire sat phones
"the only thing constant in my life is change"




Member
My Profile  My Position  Send Message

0
FollowupID: 885526

Follow Up By: Member - Rustygq - Tuesday, Nov 07, 2017 at 19:34

Tuesday, Nov 07, 2017 at 19:34
Handy to know. Thanks. I have added it into my phone.
Rusty

Lifetime Member
My Profile  Send Message

1
FollowupID: 885527

Follow Up By: Motherhen - Tuesday, Nov 07, 2017 at 22:19

Tuesday, Nov 07, 2017 at 22:19
Do you need international codes with it on your satellite phone Aussie Dingo?
Motherhen

Red desert dreaming

Lifetime Member
My Profile  My Blog  Send Message

0
FollowupID: 885535

Follow Up By: aussiedingo (River Rina) - Wednesday, Nov 08, 2017 at 09:58

Wednesday, Nov 08, 2017 at 09:58
with pivotel, motherhen - no but now I am changing over to telstra (international roaming) so I'm not sure, I think just the local area codes are all that is needed still
"the only thing constant in my life is change"




Member
My Profile  My Position  Send Message

0
FollowupID: 885540

Follow Up By: Allan B (Sunshine Coast) - Wednesday, Nov 08, 2017 at 12:03

Wednesday, Nov 08, 2017 at 12:03
.
My Iridium is on a Telstra plan. No, you do not need 'International' prefix to dial Australian numbers, just the area code.

As I understand it, the Telstra/Iridium calls go via satellite, then into the Telstra exchange system and become the same as any Australian fixed or mobile call.
Cheers
Allan

Member
My Profile  My Blog  My Position  Send Message

0
FollowupID: 885544

Follow Up By: Motherhen - Wednesday, Nov 08, 2017 at 12:33

Wednesday, Nov 08, 2017 at 12:33
Thanks Aussie Dingo and Allan B. When I had mine on an Iridium plan with Telstra, I just dialled the normal numbers as with any other phone. Someone else said they needed to add the international code with theirs.
Motherhen

Red desert dreaming

Lifetime Member
My Profile  My Blog  Send Message

0
FollowupID: 885546

Follow Up By: Allan B (Sunshine Coast) - Wednesday, Nov 08, 2017 at 12:38

Wednesday, Nov 08, 2017 at 12:38
.
Hi MH,
Maybe your "someone else" believed that they needed the international code and used it. It worked, so their belief was justified and continued.
Satellite phones are a murky subject.
Cheers
Allan

Member
My Profile  My Blog  My Position  Send Message

0
FollowupID: 885547

Follow Up By: aussiedingo (River Rina) - Wednesday, Nov 08, 2017 at 16:54

Wednesday, Nov 08, 2017 at 16:54
using the Telstra sim - I think if I was overseas I would use the country code so the sat would like to know where to send the call
"the only thing constant in my life is change"




Member
My Profile  My Position  Send Message

0
FollowupID: 885556

Reply By: Baz - The Landy - Wednesday, Nov 08, 2017 at 08:29

Wednesday, Nov 08, 2017 at 08:29
Perhaps it depends on the handset and service provider. I have an Iridium Extreme and it works as touch tone and it has a normal mobile number (Pivotel) and isn't recognised as a sat phone necessarily...

Cheers, Baz - The Landy
AnswerID: 614843

Sponsored Links

Popular Products (13)