Problems with Club 4x4 Insurance?

Club 4x4 is owned by Hollard, they are huge. I'm sure everything is ok. A South African mob that own or underwrite a heap of smaller insurance companies. I just signed up with them for the first time for my Patrol. Michael

Not sure why they're not answering their phone today. That reminds me - I need to call them also.

I thought their coverage for say, outback recovery is purely financial from what I understand so hopefully there is little need to be calling them too urgently from somewhere remote.

Holiday Monday in lieu of the customary day off for Oz Day maybe?

That would explain the recorded message.

I eventually got through to a decidedly grumpy call centre operator, after three phone calls and a total of 90 minutes wait time. No explanation for non-answer, except she was busy (and clearly didn't want to be there).

I made a windscreen claim with Club 4x4 a while ago, had no problems. I asked for a Genuine Toyota windscreen and they obliged, they have a $1000.00 limit on a glass claim. The mobile installer of their choice contacted me promptly, had to wait 2 days for the glass to arrive from Melbourne and fitted the next day.

Cheers
Peter

We had the owner of Club 4x4 speak at our club. They are underwritten by Hollards but there is no relationship between you and Hollards. The relationship is between you and Club 4x4. Club 4x4 is not an agent of Hollards, their business is their own and Hollards agree to cover their policies under a separate business agreement. It's two separate relationships so it will do you absolutely no good to try and deal direct with Hollards, you have no relationship with them. Club 4x4 advertise they are underwritten by Hollards so that it gives you confidence in their ability to pay out on claims and not go broke.

They told me that they are really snowed under at the moment.
I have had a claim in since 2/1/2018 and it just seems to keep dragging on.
After getting on to them the week before last I was told that a claims officer would ring me back either that afternoon or the next day.
I didn't hear from them and I chased them multiple times last week. I finally got on to a claims officer last Friday and they told me they needed further info which I provided immediately.
I was told that it would be processed first thing on Monday (yesterday) but when I called to check today I was told that the documents I had forwarded still hadn't been attached to my case. To be honest I am getting a bit jack of it all.
It has now been over 3 weeks since I lodged the claim. They have taken the car from the repairer (about a week ago) as it has been classed a write-off and I am stuck with no car waiting for them to finish processing things. Meanwhile I don't have a car (my fault for not taking the hire car option - but I didn't expect it would take over 3 weeks to finalise).
The worst part I believe is that the only communication I have received from them is when I have called. This includes no notification that the car was written off or that they had taken it.
I don't believe there will be any issue with the payout but the whole process has been fairly badly managed I believe.