Tuesday, Jan 08, 2019 at 10:08
The person who set up and runs the Lemon site has spent much time talking to the ACCC about van manufacturers attitudes and there seems to be some hope they're going to be forced to respect their warranty instead of using the dealers cry of "You've abused it" to stop people getting problems fixed.
Plus of course many people can't afford to pay a solicitor over 400 bucks an hour to write letters, endless letters to people who have no intention of carrying out their obligations.
Our own treatment at the hands of a
Melbourne based maker and their WA dealer was disgusting and we'd bought 3 RVs off the dealer and 2 from the maker including the one we complained about.
We did get satisfaction but only after reluctant assistance from the bureaucrats at Consumer Affairs WA and then the small claims court.
We also had a suitably altered read wheel cover kindly provided by the dealer at time of purchase :), to say exactly what we thought. The dealers legal lot did send us a threatening letter about publishing untruths but as we told no lies we continued with it on the back of the van for 5 years or so until the big yellow letters I'd put on started to fall off. If you don't think bad workmanship and bad attitude from dealers/makers doesn't exist, you should have heard the amount of conversations we had with so many people in parks. BUT, virtually not one of them would take any action to help themselves.... which of course is why they believe they can do what they want.
By all means
check out the lemon list on that site and also
check repairers sites and read some of the horror stories.
Best of luck.
AlanH.
PS. The "you've abused it" rebuttal was what friends of ours got with their brand new straight out of the yard off road van after towing it all of 30 kays from yard to
home when they found a wheel had nearly fallen off...
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