Jayco Flamingo camper - Be warned!!!!!
Submitted: Wednesday, Jan 30, 2019 at 11:35
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Andrew K18
Hi, my name is Andrew.
I have read a blog by Zigdog about the woeful quality of Jayco Campers. Too true!
My wife and I purchased ours brand new in late 2016. We did so on the strength that my sister and her husband have owned 2 x Jayco Swans over the past 30 years and raved about their quality and design.
Well 2.5 years on and I have made several repairs ( it's a good thing I am carpenter/ builder who can carry out such repairs) to items that simply broke by themselves, this started soon after the 12 month warranty had expired!
I approached Jayco about0 who said they cannot accept responsibity for repairs after the warranty has expired. (Should have smelled a rat when only ONE year of warranty is offered)
I have also had to make modifications to the seating, beds and the door due to poor workanship and/or poor design. It is important to say here that our Flamingo is NOT an Outback model and we have NEVER ventured Off Road with it. It is falling apart just from regular casual use! On our most recent trip I noticed the door (again) and the bed (again) are broken...... again, more for repairs........again.
So, if anyone reading this is considering a Jayco, for God's sake buy something other than Jayco, or at least do some serious research before you buy!
Reply By: Ron N - Wednesday, Jan 30, 2019 at 12:41
Wednesday, Jan 30, 2019 at 12:41
Andrew, you would be
well-advised to make a formal complaint to your State Consumer Law or Consumer Affairs Dept - who are there to investigate when manufacturers are shirking their responsibilities, when it comes to providing a satisfactory product that meets the consumers expectations.
The Australian Consumer Law has teeth and your local Consumer Law agency is there to assist in enforcing the ACL.
The warranty for a product does not cease right on the last day of the manufacturers warranty.
If the product you purchased is unsatisfactory, is not "fit for purpose", or does not provide a reasonable lifespan expectation, then you have very good grounds for compensation.
The important part is to keep lots of documentation, and good clear photos, of any faults, which all help in bolstering your case against poorly manufactured products.
Cheers, Ron.
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Reply By: Ron N - Wednesday, Jan 30, 2019 at 21:08
Wednesday, Jan 30, 2019 at 21:08
Quite a revealing expose in the link below, of Jayco's unconscionable warranty tactics, denying Jayco owners rightful compensation for four defective Jayco caravans.
ACCC takes action against Jayco
I wonder how many more Jayco owners decided to not pursue remedies available to them through the ACCC, for other defective Jayco products?
Usually ACCC action is just exposing
the tip of an iceberg of very poor corporate behaviour.
I have personally encountered substantial amounts of unconscionable corporate behaviour over the last 50 yrs - and the standard technique starts off with denying anything is wrong with the product - and then progressing to minimising the problem - followed by blaming the owner for bad operation or rough treatment, for the cause of the problem.
Cheers, Ron.
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