Jayco

Interesting comments below .
Whilst not a criticism of Jayco build nor we don't have any complaint of our van but we did have an issue with the supply of parts after an accident in our van where the door needed to be replaced and it turned into a physco :Note parts are not supplied by Jayco themselves but by a second company ....4 door & several weeks to get the correct one , they kept sending same door although being told it was hindged on the wrong side :((( Rellies have fairly new jayco that had a water pipe un clip that filled the van with water jayco were very good in there response... whilst it was common plumbing component .
Good luck .

You also have to remember theres at a guess
5 times more jayco vans than any other manufacturer
So i dare say the criticism is valid

Because the sheer number of jayco vans around

Also those that buy a jayco once
Say and do
Buy jayco again

Soo that says more than anything

ACCC legal action was instigated against Jayco in late 2017 for Jayco's failure to offer replacement vans to 4 Jayco customers who experienced repeated serious Jayco caravan problems and faults.
Jayco told the 4 clients their only option was repair, after each problem was reported.
Jayco should have offered replacement vans or refunds, because the faults were major, or could not be repaired to the customers satisfaction.

Australian Consumer Law is succint - if a product fails to do what it is supposed to do, and perform in a generally satisfactory manner, and meet the advertised quality and description - the consumer is entitled to a refund or a full replacement item.

ACCC takes action against Jayco - Nov 2017

Caravan & Camping Sales - Jayco taken to court by ACCC - Nov 2017

ACL - Consumer Guarantees

I don't think the legal action against Jayco has played out yet, as the courts regular backlog is always a couple of years cases.

However - in the overall scheme of things, it pays to be aware of the following balancing points;

1. Jayco claim to have built 180,000 vans. 4 cases going to court is a very low percentage. It could be argued those 4 customers are the type who wouldn't be happy if they were offered new, gold-plated vans.

2. Even if Jayco do have more van quality problems than the 4 mentioned above, the facts still remain, that Jayco has been in business for a very long time, is not a $2 shelf company, and does have a record of attending to warranty complaints to the satisfaction of many of their customers.

It just appears you need to be assertive when demanding attention to faults under warranty with Jayco.
In my experience, you have to be assertive when trying to get warranty repairs out of most companies - and I've been in business for many decades, and had reason to extract warranty claims from many companies much larger than Jayco.

3. Most van builders have build problems somewhere along the line.
It's a fact of life, it's difficult to get people to stick to lousy factory assembly jobs for extended periods of time, and to get a fully cohesive workforce in constant operation, with high morale, and good managers, who can extract the best performance from employees.

At various times, employees will become lazy, take up drugs, develop unpleasant relationships with bosses, foremen, and other employees - and this often leads to the DILLIGAF mentality, with a resultant lack of care towards their work.

Companies spend a fortune trying to keep both employees and customers happy, it's a real balancing act to keep it all together, with no problems for a long period of time.

Cheers, Ron.