Friday, Jul 19, 2019 at 11:30
There's been recent articles as regards the "loyalty penalty" or "loyalty tax" imposed on clients of many companies - and this includes insurance companies - who renew their contract without querying any contract or premium increases.
Insurance companies are all major corporations, and in my experience, all large corporations are totally bereft of ethics, morals, and concern for their clients.
Large corporations exist to serve their senior management and shareholders as a priority - and clients come last, in any financial considerations where it appears there is going to be a conflict between clients and corporate profits.
We've seen this with the Royal Commission into banking - if a Royal Commission was held into insurance, there would be an equivalent amount of ruthless, morally-bankrupt, corporate behaviour uncovered, as was uncovered in banks behaviour.
The second concerning feature of insurance policies, is the lack of conformity between descriptions and definitions of "insured events" between companies.
A definition of an "insured event" in one companys PDS can be different to another insurance companys definition of an "insured event".
This is unfair to insurance holders and the insurance companies are happy to continue to perpetrate differences in terms and definitions - according to their particular PDS.
Yes, the bottom line is, read the insurance PDS very carefully and very thoroughly, and enquire about definitions and terms you don't understand.
And never, ever renew a policy without shopping around, and placing pressure on your insurer when it comes to policy renewal pricing.
I have refined my policy renewal approach to a fine art today, because I have been ripped off so much in the past.
The process essentially becomes a major negotiation effort, and you must always get past the first contact person in the company, and ensure you talk to a "supervisor" or "manager", who you find, has the ability to knock 5% or 10% off your policy renewal cost, without batting an eyelid.
There's a very good talk in the link below, by Gerard Brody, CEO of the Consumer Action Law Centre, advising consumers as regards the corporations "loyalty taxes".
Consumer rights and protections and the value of loyalty
Cheers, Ron.
FollowupID:
900774