Experience with the Caravan Parts & Accessories online superstore?

Hi, it would be great if you have any information about this mob.

I ordered an awning through the Allbrand website where a link for CPA came up
with a competative price for a Carefree 12V awning.
Hubby and I were a bit mistified when the CPA website showed an email address only and did an online search for scams, reviews, etc. but nothing came up.

So on Monday 18/11 we ordered, payed by debet card and received a receipt but no information about the delivery of the awning.
This Tuesday we sent an email, no reply. Yesterday we called Allbrand where a lady told us that they were different companies with a different database on the same address in Brisbane.
The number we called her on is listed for Allbrand but today I discovered that it also comes up for CPA in Hotfrog. 07 38692969.
Today we tried several times to call again but were not able to make a connection. We also sent another email to CPA.

If we have not received any reply by Monday I am going to call the bank, declare it a fraudulent transaction and start the refund process but in the mean time I really hope that somebody can tell me that it is a good company with just a bad communication record.

cheers,

Annelies