Monday, Nov 02, 2020 at 13:55
HI Daryl,
It sounds like your device is running out of RAM or you have a setting in the device which is switching off your GPS (eg. a security/anti-virus app or something similar), or the Battery Saving feature in the Android operating system is turning off the GPS - all these things can and do happen to people out of the blue so please carefully
check your device for these sorts of issues.
With RAM - this issue could occur if you aren't regularly closing your apps (ie. overnight) and then giving the app a chance to reboot (clears out cache and refreshes RAM) when you launch it the next day.
So
check that you are not just mistakenly pushing the app to the background instead of correctly closing the app.
(ie. using the back button to shut down the app only disables it and pushes it to the background but doesn't' actually close it. ). The exact method to close an Android app varies from device to device and is dependent on the version of the Android operating system you have - up until Android 10, you would tap the left softkey and then press Close all apps, or just select one app to close by swiping it away.
I'm also interested to know which version of the Android operating system is running on your device? In our experience the really strange issues like this that don't make much sense, only seem to occur on devices that are running very old versions of the operating system, ie. be aware that once Android stops supporting a version, you no longer get the bug fixes and security updates and that can mean all manner of things can upset your system and makes it impossible for us to know how to troubleshoot. Can you get an update for the Android operating system on this device?
FollowupID:
911085