Exploroz Traveller

George

From the store where you did the original download from.

Look at setting your device to auto updates. Happens automatically if that is better for you.

Regards

TrevorDavid

Go to the Playstore, search for Exploroz Traveller. When you find it, select it to download it. Instead of a green "Install" button you should see a green "Update" button. Select that and you'll get the update. You will not need to re-download the maps.

@ George WA. Although instructions were posted above and you had no success these photo's may help . Personally I never allow Google play to Auto update any apps . To manually update ExplorOz Traveller Restart phone first so you know the apps a not running in background, tap Play store icon on screen and follow numbers on pictures. Tapping 2 loads the app infor so just wait. I'm using Hema as an example as Traveller is already updated [

@George WA . Go to the phones Main setting or pull down from top of home screen ,look for the Cogwheel , usually RH corner and tap it. Scroll down to Apps /scroll to Google Play Services and tap it /tap storage / tap Manage Storage /Tab clear all Data. Now go Back / back to home page and tap Play Store. It will reload (wait) and hopefully Traveller will be there.

Hi George,

Have you logged a request for help with the help desk? That would be the first place I would start.

Macca.

Hello...if its just a case of you changing your email address and the Play Store now not knowing who you are you should be able to change your details in your google account on your phone

I am not familiar with the process or if it will help but try a internet search for " changing email login for google on android phone". I cant see how it would not be possible to change your email so the play store knows who you are otherwise there would be millions of disgruntled customers of various apps that require purchase/ subsequent updates. This is not a a problem that would be unique to EO traveller.

Other trick for future reference is use a Web based email for online accounts .. eg hotmail or gmail...that way changing internet providers wont make for future problems.

Regards
Greg

Check that your email address on your EO site account is the same as the email showing in your EO Traveller app.
I had an update issue when they didn’t match.

George,

Have you tried to recover your email address you used from google, if you registered a phone number with your account you may be able to do it using that?

Also try the following:

Go to your EXPLOROZ home page
Select "Products" at the top of the page
Select "Traveller"
The "My App Control Panel"

What does it list under licenses?

To anyone reading this post, I just want to weigh in here to set the record straight as I can see some people may be unclear that this issue is beyond the scope of what ExplorOz can do to help George recover his Google login.

George's issue is his GOOGLE account login to the Playstore. This is not his EXPLOROZ account used to login to the Traveller App, or download maps etc. The app updates are free and are a function of the GOOGLE PLAYSTORE. To access the Playstore you have to use your Google account. Unfortunately this is the issue George has experienced as he is having problems with his Google account. Sadly we have no ability to help George because Google do not pass their customers personal details to vendors - so I have no access to look up anything! This is obviously a matter of privacy. Would you really want Google to share your personal details with every app developer for every app you install? Of course not. One of the reasons the App stores are the preferred method for distribution of software programs instead of direct via the vendor these days is:

-It's more secure for you
-It's more secure for us
-It's the only option for iOS
-It reduces our back office admin, which frees up more time for product development and customer service related to product features.

I can tell you that we have no access to a customers app store account. We get not access to individual customer transactions either - that is the whole point of the buyer protection offered by these large "reputable" companies (eg. Google, Apple, Microsoft). Your point of sale and the T&Cs of purchase are all with that app store. However - I have had many people comment that their support is prompt and efficient. I'm told if you send a message requesting a phone call, that you'll get one rather promptly.

George has been a very very long term customer of ExplorOz and I have helped him with numerous other ExplorOz related login issues in the past as I can help with that. What we cannot do is locate his Google account login - that is beyond our access.