StoneStomper Customer Service
Submitted: Thursday, Feb 04, 2021 at 16:57
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Frank P (NSW)
After 10 or so years the
StoneStomper on my Karavan was looking very much the worse for wear.
Having originally been custom made and having done its job perfectly for those 10 years, I wanted an identical replacement but with a couple of minor mods.
Just prior to Christmas I sent my old one to Christian at the factory, with my request and instructions. I got the brand spanking new one back today. There no discussion of a fee - I was prepared to pay whatever the cost turned out to be - and in today's package there was no invoice.
So I sent the following email:
Hello Christian,
I received my StoneStomper today – thank you very much.
It is totally remade, but there was no invoice in the package, nor has there been any mention of a fee.
Surely this cannot be FOC. What do I owe you?
Regards, etc
and received the following reply:
No charge mate just mention us if anyone asks.
Thanks again
This is stunning service and deserves recognition, so here it is.
Usual disclaimer - no affiliation, just a VERY satisfied customer.
Cheers
Reply By: Jarse - Friday, Feb 05, 2021 at 17:01
Friday, Feb 05, 2021 at 17:01
That's the kind of outstanding service you get from Christian.
I damaged
mine, and all he asked was to enclose a pre-paid post pack in the parcel when I sent it over (which I did).
I asked him to give me a quote for the repair once it arrived.
Well, the turn-around time was really quick. I had it back in no time. Now, I enclosed a standard post pack, but Christian sent it bac in an EXPRESS post pack!
When I called him to ask for the repair charge and the difference I owed him on the postage, he wouldn't have a bar of it.
A lot of businesses could take a leaf out of Christian's book.
I sent Christian and his staff a thank you card. (Yes, you can still do that).
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