StoneStomper Customer Service

Submitted: Thursday, Feb 04, 2021 at 16:57
ThreadID: 141042 Views:8787 Replies:6 FollowUps:1
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After 10 or so years the StoneStomper on my Karavan was looking very much the worse for wear.

Having originally been custom made and having done its job perfectly for those 10 years, I wanted an identical replacement but with a couple of minor mods.

Just prior to Christmas I sent my old one to Christian at the factory, with my request and instructions. I got the brand spanking new one back today. There no discussion of a fee - I was prepared to pay whatever the cost turned out to be - and in today's package there was no invoice.

So I sent the following email:

Hello Christian,
I received my StoneStomper today – thank you very much.
It is totally remade, but there was no invoice in the package, nor has there been any mention of a fee.
Surely this cannot be FOC. What do I owe you?
Regards, etc

and received the following reply:

No charge mate just mention us if anyone asks.
Thanks again

This is stunning service and deserves recognition, so here it is.
Usual disclaimer - no affiliation, just a VERY satisfied customer.

Cheers

FrankP

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