HEMA HX1 Overheating when being charged and “freezing”

Hi Macca

I really like the HX2, never any overheating issues, and in the last 11 weeks, we have been in some very hot areas, too hot for our likings.

More detailed maps in both sections and even in the off road mode, still shows you street names.

Lots of features you can toggle on an off and only yesterday when playing with it’s learnt how to have either map up or north up. And if you have been sitting still for an hour, it continues immediately, not like we hear with the GPS movement that some people are having with the new traveller app.

Would I but it again, sure would, works brilliant out of the box.

You will find them in many places more than $100 cheaper rather than buying direct from Hema.

Nothing to do with where you might be charging it ?? Dampier Peninsula pretty warm place.

Might be worth contacting Hema. I bought our HX1 in May 2017. Late 2018 (out of warranty) the screen failed (Coincidentally during a 7 month wet season stay on the Dampier Peninsula). Hema replaced it, sending me the replacement to Broome plus a return envelope for the old one. No cost to me. In October 2021 the screen separated from the body after sitting on our ute's windscreen when parked in hot sun on Cape York. (Another wet season stint, this time at Moreton Telegraph Station). To my surprise Hema said 'send it to us & we'll check it out. Basically they completely refurbished it & updated it - & what I received back from them was essentially a completely new unit. (In fact it may have been a new one). All for $99 plus the postage (not much) to send it back to them. Not bad for a HX1 bought in 2017 with a 12 month warranty! I do think that the 12 month warranty is far too short for something which costs what the HX1 does, but I certainly can't complain about their after sales support.

This was the offer in Nov 2021 .
"I have assessed your unit and the manager has approved the follow two options for you.

Option1: We can service the unit for $99. This will include the replacement of the battery, screen assembly, main circuit board and the rear case. we will also update the software to the latest version. If you would like the latest Drive maps, they will cost and additional $65 .

Option2: We can upgrade you to the HX-2 by trading in your HX-1, this will give you a 30% discount $749 down to $499.