Monday, Aug 21, 2023 at 13:09
Leigh, It was always a "money making exercise". It was a business run by David & Michelle, and it still is.
They worked at it and made an income from it. That's what businesses do.
Over time, some aspects of the business changed…. some less-profitable ingredients were deleted and new ones added….. such as the mapping apps which are an outcome of David's technical expertise and Michelle's marketing and support skills. These products are outstanding and it is to be hoped that they are the financial success that D&M aspire to. I for one understand the trials & tribulations of running a business profitably and I wish them every success.
However, the
Forum stood as the apparent major component of the business and was and is very popular as a place where ideas and
views can be exchanged and problems answered and performing uniquely very much like a campfire chin-wag. The problem is that not everybody using the
Forum contributes income to EO by subscribed
membership. It would not be sufficient to support the business hence the introduction of the mapping apps. The outcome of that is that the
Forum became the De-Facto Help Page which is rather swamping the campfire chat! I would guess that this was somewhat beneficial in giving publicity to the new products but annoyed some
forum participants, me included. It is all very
well to say 'if you have no interest then just ignore it' but that is not the way of human nature…… it can be difficult to ignore the smoke from the campfire blowing in your eyes. It could be the catalyst which causes some
Forum participants to move away from the smoke and that may not be good for the
Forum and the business.
It may be better to herd new users with Traveller and Tracker problems to the Help Desk but it seems that human nature loves to 'help' and some
Forum members leap to respond to these people in difficulty and so the problem persists for other
Forum users. It is an issue that perhaps D&M may do
well to address…. and I suggest that with all respect and care.
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