GPS

The following is a grab from System requirements. hope that helps

GPS REQUIREMENTS
Whilst you can use online location services via Wifi and mobile data you will also need to ensure your device has a GPS chip built in or an external GPS otherwise the app will not be able to show where you are when you are offline. NOTE:-
All phones have built in GPS and are a good choice of device.
Most Android tablets will also have a built in GPS.
Some iPads will require an external GPS as the Wifi only models do not have a built in GPS chip.
Windows laptops used for offline navigation will require an external GPS plus installation of GPS Complete software. If you are only using the device for trip planning you don't need a GPS provided you are online.
Using your phone as a Hotspot will not provide GPS when the phone is offline so this method is not a solution for offline tracking.
By default, when the app cannot detect a GPS, it will assign Alice Springs as your location.
Options for Devices without built in GPS
You can still use a device without a built in GPS, you simply need to purchase an external GPS receiver. These are very simple to use with Apple and Android devices but a little more complex to setup with Windows devices. If you need to purchase an external GPS receiver, the following are popular options – Garmin Glo 2, BadElf, Dual XGPS, Globalstat BU-353, but there are also many others that you can use. Please do your own research.

Hi Kia1,

Your best bet is to log a “ticket” with the help desk. David & Michelle who designed and built the system will be able to answer your questions.

Macca.