New tile charges etc
Submitted: Wednesday, Mar 04, 2026 at 13:44
ThreadID: 152236
Views:390
Replies:3
FollowUps:6
Member - Michael W14
I am an Exporoz Member and have previously purchased off-line maps.
I was just having a look at my account, to check if I had the latest update and that I was a financial Member. It was a yes, to both questions.
While looking, I noticed a charge to use off-line maps, of $49.99. I paid and downloaded these previously. Can somebody explain this ?
Thanks,
Willie
Reply By: Member - Warren H - Wednesday, Mar 04, 2026 at 15:00
Wednesday, Mar 04, 2026 at 15:00
You need to be logged in using the same account/email address that you used to purchase the maps.
AnswerID:
649000
Follow Up By: Member - Michael W14 - Wednesday, Mar 04, 2026 at 15:58
Wednesday, Mar 04, 2026 at 15:58
Thanks Warren. I must have been logged in, as it had all my password, member number, info that I was a member, shown.
FollowupID:
930655
Follow Up By: Member - Warren H - Wednesday, Mar 04, 2026 at 16:04
Wednesday, Mar 04, 2026 at 16:04
What year were your existing maps? The licence is for four years, after that you need to update.
FollowupID:
930656
Follow Up By: Member - Michael W14 - Wednesday, Mar 04, 2026 at 16:15
Wednesday, Mar 04, 2026 at 16:15
I was not aware of that. How do I find that date, please Warren ? Thanks.
FollowupID:
930657
Follow Up By: Member - Warren H - Wednesday, Mar 04, 2026 at 16:24
Wednesday, Mar 04, 2026 at 16:24
You can see what licences you have purchased on the EO website in the Traveller control panel.
FollowupID:
930658
Reply By: ExplorOz - David & Michelle - Wednesday, Mar 04, 2026 at 17:04
Wednesday, Mar 04, 2026 at 17:04
Hi Michael,
Each purchase of EOTopo applies to a specific map edition (identified by year) and includes 4 years of support from the release date. During this period, you can download and use the offline maps as often as needed, with no subscriptions or additional fees. You may continue using your purchased edition while it remains supported, or upgrade to a newer edition at any time.
EOTopo licences are linked to your ExplorOz account. One licence can be used across multiple compatible Apple and Android devices when signed in to the same ExplorOz account.
EOTopo licences apply to offline maps only.
The Traveller app always provides access to the latest online EOTopo maps via app updates.
I suspect what you're seeing is the availability of the
EOTopo 2026 edition that becomes available in the app each year when we release a new edition for all app users to consider - either for their first purchase, or as an update option. If you are happy to continue using the edition you previously purchased and it remains within its 4 year support period then you can just keep using that as your offline map source. All info in the EOTopo webpage (linked at the top of his post).
AnswerID:
649002
Follow Up By: Member - Michael W14 - Wednesday, Mar 04, 2026 at 22:58
Wednesday, Mar 04, 2026 at 22:58
Thanks David. Is my
Membership automatically paid every year, or due you send me a bill ?
Thanks,
Mike
FollowupID:
930659
Follow Up By: ExplorOz - David & Michelle - Wednesday, Mar 04, 2026 at 23:47
Wednesday, Mar 04, 2026 at 23:47
Hi Mike,
Membership (which, by the way is not relevant in context of offline mapping) is for add ons purchased as desired for access to those features for a period of 12 months. It is not an auto renewing option but we do send reminders for convenience. For clarification about Member benefits see:
Membership Explained
Regards Michelle
FollowupID:
930660