Wednesday, Feb 09, 2005 at 15:36
Hi Rick,
Based on earlier post, I sent off an enquiry via the Tekonsha website and received a helpful reply. I bought the unit through Repco and they state they know nothing about such failures, so I have asked the friendly lady at Tekonsha for some help (per her offer). The email trail below refers.
Hugh
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Thankyou very much for your prompt
feedback and also for the manner in which your company is prepared to resolve this issue.
I have approached the company from whom I purchased the unit (REPCO) and they state they have no knowledge of a problem, let alone were interested to exchange my unit. I showed them your reply and they were at least willing to follow-up with their wholesale supplier (I don’t know if this is your Australian distributor). Anyhow, I would appreciate your help in identifying a contact in
Perth, Western Australia who can assist me in resolving this problem.
Are the units to be replaced with another Voyager controller? If so, then what distinguishes the old units from the new and improved ones (SN, etc)? Some people are claiming that their units are being replaced with Prodigy controllers, which seems very generous to me. I suppose all I need for now is a local contact who knows about the problem and can exchange my controller for the appropriate replacement.
Thanks in advance for your ongoing assistance.
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We have been made aware of this concern and it has been taken care of. We have redesigned some of the circuitry and have made arrangements with the dealers and distributors to replace any control that comes in with this concern.
All you have to do is take the unit itself to a dealer and they can replace it for you without you purchasing a new one.
If you have any problem with doing this, please let me know and I will do all I can to help out.
Have a Wonderful Day !!
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I have a Tekonsha Voyager brake controller, which I installed myself last June '04 and has been (still is) working very
well for trailer towing application. However in the past couple of weeks I have a problem with brake lights inadvertantly coming on (without trailer), particularly on hot days. I didn't think this was a brake controller issue, however I have since discovered (via SUV
forum) that the Tekonsha Voyager units have a known problem that leads to this condition. Would you please let me know if this is so, and if so, what can be done via Australian agents to resolve my problem.The unit actually works very
well, just this issue with the brake lights is very annoying.Thanks for your assistance.
FollowupID:
356056