Tuesday, Nov 05, 2002 at 01:00
Hi all.
Let me add my little bit relating to Kaymar and then form your own opinion.
I had a double hinge type fitted to the Troopie some years ago, and yes even then I thought the price was expensive. I also ordered a spare wheel carrier that fits the left side, (note if you intend to use a 2 spare wheel system you must order your right carrier with that in mind as it is a narrower version to accommodate the left carrier).
I ordered the left wheel carrier for 2 reasons, firstly to off set the heavy furniture on the right inside of the troopie and secondly, as my model did not have a long range tank fitted behind the axle,(It now has a 140 litre after market tank) but that is where Toyota put my spare, not on the back door.
Originally because I did not have a second tank it was my intention to build a metal box/come 3 jerry can holder onto the right pivot point.
To do this I needed some parts, so I wrote a nice letter to Kaymar explaining in detail exactly what I intended to do and ask them nicely would they please supply parts requested adding that I realise that some may not be usual parts sold to the public.
The parts that I required were the bearing carrier, the locking leaver and receiver for the right side and the heavy metal plate that the lever handle is attached to.
Two weeks later I received in the mail from Kaymar, a photocopy of a pamphlet, no letter of explanation, not even a how do you do. On that pamphlet was a picture of a single type jerry can holder which had been circled with a texture colour. The exact price I now do not remember but it was enough to make me almost choke. Go to you local 4WD outlet and ask for your self and you will see.
So much for after sales customer service.
I though I would try another tack.
I have a good relationship with my local 4WD outlet and thought I would ask his help, maybe because they have more buying power and I may have a win, very devious I thought. :)
I saw my mate a few days later only to hear that he had been asked by Kaymar if I was the guy who tried to get the parts a few weeks ago.
I was told that they used words to the effect, "what is he trying to do, go into business for himself?"
My quick thinking mate covered by saying, "No, my guy reversed into a tree and damaged his setup and just wants to get it to work again".
Came the reply, "
well tell him to send a photo of the damage and then we will decide what he requires", but get this, in the mean time they were prepared to send him the receiver that bolts onto the bumper. As it turned out it was for the wrong side anyway!
My friend accepted that and he had it on hand. From memory it cost $35. I managed to use this but I had to fit it upside down.
So Mr Kaymar, our honey moon has ended. I took the bull by the horns.
I made a tracing of the handle shape and took it to my friend's engineering
shop where he cut it out with a plasma machine. He also turned out a bearing carrier and bent the heavy metal bracket with his big press. (I have since learned that Trailer Parts also carries the bearing carriers and are quite reasonably priced).
A short trip the the local scrap metal dealer and all the metal was on hand. A good weekends work and the carrier was finished. The box I had made up at the local sheet metal
shop.
This carrier I so designed that the box to hold the 3 jerry cans side by side can be removed by undoing 3 large bolts and using the same bolts I can bolt on the support arm to carry the second spare wheel. (Remember I now have the second tank where the spare wheel used to live).
When finished I had it powder-coated. The job turned out so successful that I defy anyone to tell the difference, and guess what? The entire cost of me making it cost less than half of the price Kaymar was asking for their overpriced single jerry can holder.
Mine was a one off and they mass produce it, so what does that say about their prices?.
Regards
FollowupID:
3902