Thursday, Jun 23, 2005 at 10:49
Hmmm. Looks like NSW Toyota dealers have some training to do. Or firing. Whichever.
Publicity like this in these forums is expensive.
I know a guy who after a reasonable share of first division tried to buy an RX-7 (early eighties at the time) new from a Mazda dealer in shorts and a t-shirt and couldn't even get a
test drive.
Needless to say he paid cash to a competitor for a different sports car down the road.
On the flip side one of my cousins and a few mates got dressed up in suits after a wedding they'd been to. Put a ream of paper in a briefcase each (borrowed from one of the guys dad) and went and
test drove cars for a day all over
melbourne and between them they couldn't have afforded a tank of petrol at the time - they were all broke uni students.
I bought a $50,000+ Gen III Berlina in
Melbourne because the guy at the Shepparton dealer didn't think I was serious. I would have bough
On the whole I'd have to say that buying cars is a generally unpleasant experience for me mainly due to the fact that I have generally dealt with idiots. There are a couple of noted exceptions. If I had treated people (customers, clients whatever.) like that when I worked in sales I would never have made budget and would have been fired.
I would & did spend a bit more to have a pleasant experience with a good dealer rather than buy purely on price. I know I'm not alone on that. In one case it meant buying locally and on the other occasion going to
Melbourne.
Credit where credit is due: Thumbs up so far to David Brearly at Penfold Holden in
Melbourne (no longer working there but if you find him let me know) and Phil Blair at Muston's Subaru in Shepparton.
Car dealers should seriously look at their staff's attitudes as I reckon they lose more sales as a result of staff than price.
Dave
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