Why are TJM stores so expensive???

Submitted: Thursday, Oct 13, 2005 at 22:50
ThreadID: 27246 Views:6531 Replies:7 FollowUps:18
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Hallo there, over the last couple of months I have spend nearly $4000 on my GU Patrol, snorkle, dual battery, suspension, drawers, etc every time I went to my local TJM store to get a quote and every time I bought elsewhere because they are simply too expensive!!
The best example of this was a bracket extension for the GU’s barn door, made by Black Widow with an RRP of $29.95, my friendly TJM store wanted to charge me $50 for the same item, what the hell are these people thinking?
Now I am not even bothering getting a quote from them for anything, just a waste of time.
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Reply By: joc45 - Thursday, Oct 13, 2005 at 23:01

Thursday, Oct 13, 2005 at 23:01
Gompy,
I had a similar experience with the bracket extension, but from a different supplier in WA. After being quoted $29.95 from Black Widow, I approached the supplier and they reckoned their price list showed $59.95, but I got Black Widow to call them, and the price dropped to $29.95. They reckoned it was an old price list.
Even tho the price is high for a little piece of metal, it's great - dunno why Nissan fitted the original stupid door stay, which won't open to 90deg.
Gerry
AnswerID: 134549

Follow Up By: muzzgit (WA) - Thursday, Oct 13, 2005 at 23:41

Thursday, Oct 13, 2005 at 23:41
TELL ME, TELL ME, TELL ME, which bracket ?

Yeah those buggers at TJM, I dunno how they make a living to be honest.
Everything in the store is overpriced and the service is rubbish.

Trust me, I work in retail, have done for 18 years. If I owned that business and my staff were anything like that, I'd shoot them.

ARB are only a little better.

ORE are good, not great, but good, and are willing to offer a discount if you ask. Generally I don't complain too much, I simply won't go back. I don't see the point in rewarding mediocrity.Cheers,

Muzz
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Follow Up By: madcow - Friday, Oct 14, 2005 at 08:07

Friday, Oct 14, 2005 at 08:07
It is a replacement bracket for the paasenger side rear barn door that will allow it to open out more giving more usable space to load and unload items ie: fridge slide etc. I made my own but for the time it took I would buy one instead.

cheers
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Follow Up By: Member - Roachie (SA) - Friday, Oct 14, 2005 at 09:47

Friday, Oct 14, 2005 at 09:47
I made my own too.....dead easy; took about 3 minutes.

I got a 3" butt hinge and knocked out the pin that joined the 2 halves together. Using the side that had the 2 curled-up lugs (as opposed to the one with 3 curled-up lugs), I simply bolted that to the existing bracket with a short, countersunk bolt.....the countersunk head is "sandwiched" between the bodywork and the bracket. The half hinge sits vertically and I simply used 2 shart tech-screws to attach it to the body-work, above and below the existing hole where the original bolt came out of.

As they say....."works a treat"

Roachie
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Follow Up By: joc45 - Friday, Oct 14, 2005 at 19:42

Friday, Oct 14, 2005 at 19:42
Yeh, I considered making one, but for $30, and with limited time before a trip, I decided on buying it. Very easy to fit, tho you must take the lining off the door to get the door stay out.
It appears that when Black Widow first made them, it was a trial batch of low volume, and it actually was $59, but they told me they were flooded with so many enquiries that they ramped up production and halved the price. Makes all the difference to the back door if you have a fridge slide.
Got an idea that it won't work on the GU4 because plastic mouldings on the outside of the door would hit the tail lights when the door opens to 90deg (only say this from my casual observations)
BTW, this Black Widow is not the car alarm company.
Gerry
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Reply By: Eric from Cape York Connections - Friday, Oct 14, 2005 at 06:01

Friday, Oct 14, 2005 at 06:01
I think they are like boat shops its a captive market.
I bought some s/s hinges from a boat store paid 25 pair.
I found out there supplyier and now buy then for 5.5 a pair.
Boat stands for bring over another thousand.
We might be able to work one out for TJM.

All the best
Eric
AnswerID: 134557

Follow Up By: Bonz (Vic) - Friday, Oct 14, 2005 at 06:36

Friday, Oct 14, 2005 at 06:36
Take
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Follow Up By: gramps - Friday, Oct 14, 2005 at 07:20

Friday, Oct 14, 2005 at 07:20
LOL ... good one Bonz
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Follow Up By: Rojac - Friday, Oct 14, 2005 at 08:38

Friday, Oct 14, 2005 at 08:38
Eric

Will agree, have been into boating for the last 15 yrears or so.

Was told that owining a boat is akin to standing under a cold shower teared up $100 bills, I laughed at the guy making the comment then only to find out its true.

TJM, about the only decent thing I've bought from them that was cheap ($50) or more likley well made compared to others was a bull bar surf rod holder and that because the're "illegal".

Because everything is based on credit and people buy what they cant afford these places can charge what they want, just put it on plastic and pay later.
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Follow Up By: ACDC - Friday, Oct 14, 2005 at 21:22

Friday, Oct 14, 2005 at 21:22
You think boat shops are bad! try a motorbike shop!
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Follow Up By: angler - Friday, Oct 14, 2005 at 22:03

Friday, Oct 14, 2005 at 22:03
4WD's boats and bikes, all cost the earth to maintain.
Old chinese saying

If it flys, floats, or does that other thing, rent it.

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Follow Up By: Eric from Cape York Connections - Saturday, Oct 15, 2005 at 06:56

Saturday, Oct 15, 2005 at 06:56
Angler If it flys, floats, or does that other thing, rent it. or borrow it from the neighbour.

All the best
Eric
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Follow Up By: Rojac - Monday, Oct 17, 2005 at 19:03

Monday, Oct 17, 2005 at 19:03
ACDC/Angler

I'm blessed, I've got all three money pits
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Reply By: Member - John C (QLD) - Friday, Oct 14, 2005 at 07:55

Friday, Oct 14, 2005 at 07:55
Had 4wds for almost 20 years now.
TJM and ARB are my nearest 4wd only stores.

Have noticed in the last 5 years that the staff are more 'sales' people and less enthusiasts.
Of course I am the worst type of customer, spend hours window shopping and asking for information over about 3 months before I buy.
Afraid I am not an impulse buyer which is what these shops seem to be geared to these days.
Also noticed that quite a few local people have 4wds and planning to do thier 'big' trip, and have no experience, but are willing to option up at these stores trusting in what they are told.
Seems to be a trend in society where if you think you know, you must be able to put into practise. But we all know there is a big gap between book knowledge and experience.

With both these trends emerging in the shops and customers, the chance of a major problem out west or while 4wding is more likely, because less experienced drivers are getting out west, and they have been told the item is perfect for what they do. They are trusting in the gear, and not building up experience over a number of staged trips.
It has taken me 10 yeras to get my car to a level where it suits the type of travel I do, all from experience by doing basic, then more adventurous trips each time.
AnswerID: 134562

Follow Up By: ev700 - Friday, Oct 14, 2005 at 08:10

Friday, Oct 14, 2005 at 08:10
John C

We must be related, my buying style exactly. ;-)

Anyhow a lot of the aftermarket stuff is absolute rubbish. Consumers are misled by fourby magazines into believing their 4X4 is somehos faulty and needs 'improvement'.

There is no evidence whatsoever that much of the afermarket stuff is any superior to what is already on the vehicle.

My neighbour exchanged perfectly good Toyota shockies for brightly coloured aftermarket ones and had leaks within 2000km. Imported from China was not better than imported from Japan!

EV700

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Follow Up By: Nudenut - Friday, Oct 14, 2005 at 08:20

Friday, Oct 14, 2005 at 08:20
best way to shop if you have the time
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Follow Up By: Spango - Friday, Oct 14, 2005 at 09:34

Friday, Oct 14, 2005 at 09:34
John, absolute true statement, once had a 100S LC, spent hundreds of $ on extras and at the end of the day most of it was crap, live on the North West Cape WA, the only thing that lasted was the Blue Tongue Air Compressor, have now got a 1994 DX Nissan Patrol Ute and have put a dual battery system and thats it.

Cheers
Mark
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Follow Up By: Member - John C (QLD) - Friday, Oct 14, 2005 at 12:17

Friday, Oct 14, 2005 at 12:17
Doesn't help them when I am being 'careful' with my money either.
Also, not saying any of these shops have poor quality equipment, just the way they deal with customers.
Suppose trying to get sales people that might have a clue what they are talking about and the patience to deal with beginners might be a problem too!
Just having an interesting time looking at offroad camper trailers. Talking to sales people and they always first ask the reasonable question, "what do you want to use it for?".
I say we want to go back to the gulf, or flinders, or central oz, and most are surprised that we might have actually driven over some the roads and been to the areas we want to take the trailer. Evidently a lot of buyers don't know the conditions they are going to meet, only that it needs to be "4wd" compatible.
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Reply By: chump_boy - Friday, Oct 14, 2005 at 08:24

Friday, Oct 14, 2005 at 08:24
Let me say up front, I import winches and recovery equipment from China, so take what I say with a grain of salt.

I have no idea why these guys are charging so much. We are currently buying Australian Standard gear (Hi-Lift Jacks, Shackles, etc...) direct from China. The chinese have done all the testing, provide certificates, and we can choose things like colors, brands, etc...

The markup that these 4WD shops charge is amazing, considering they just onsell the stuff!

Gompy, things like brackets, and vehicle specific stuff still tends to be made in Australia (I think), so I wouldn't know why the price differences are there. I would guess that some groups try to apply their 100% (or whatever) markup accross the board.

Cheers,

Chump
AnswerID: 134567

Follow Up By: ACDC - Friday, Oct 14, 2005 at 21:41

Friday, Oct 14, 2005 at 21:41
Gee surprise surprise!
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Reply By: Brew69(SA) - Friday, Oct 14, 2005 at 09:27

Friday, Oct 14, 2005 at 09:27
TJM,Opposite Lock and ARB are all the same. I phoned TJM last week for a price on some Nite Stalker Spotlights 200 series. I already had a quote from Supathief for $160.(but needed to order them in) TJM had them in stock as did Opposite Lock.$239 from each place so i said i can get these for $160 elsewhere. TJM said we can do them for $179.............OL did not care. So Supathief got a customer. Intersting enough Prestige communications had them for $179 plus frieght and they are usually the best price going around.
AnswerID: 134580

Reply By: Wizard1 - Friday, Oct 14, 2005 at 11:09

Friday, Oct 14, 2005 at 11:09
You pay for what you get. I've purchased stuff from both ARB and TJM and always found their products of very good quality and service. If I ever had a problem with the fitment of and item they would fix it immediately.

TJM are, at time somewhat cheaper than ARB and definately OL. When I lived in Darwin OL opened a store offering discounts to certain organisations. When compared with TJM they were no where near the mark, no matter how much hagling you did.

I recently got quotes for replacement shocks. Depending on who you spoke to at the local TJM store dictated the price. On 3 seperate occassions I got different prices!

AnswerID: 134599

Follow Up By: gompy - Saturday, Oct 15, 2005 at 16:08

Saturday, Oct 15, 2005 at 16:08
It is not the quality of the products, it is the price I am complaining about, I am willing to pay for quality, but if you see the same products elsewhere much cheaper you just wonder they if they think we're stupid!
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Reply By: Gerhardp1 - Saturday, Oct 15, 2005 at 11:26

Saturday, Oct 15, 2005 at 11:26
I've been looking at camper trailers for the big trip next year, and went to the recent Sandown expo and spoke to quite a few of the builders.

I am having trouble reconciling the cost of these things -

A 7x4 trailer can be had for about $600. Beef it up so it's up to "off road" standard and let's be generous and pay $2000. Add a 4 man tent and a mattress, about $300 at K-mart, but let's be generous again and pay $1000 to have it screwed to the trailer.

Add a basic kitchen, a few fittings, and ----- whoa there, why is the price $13500 or more, I paid handsomely and got to $3000........I already have a stove and washbasin. It's not only the tent that's being screwed here.

TJM et al would then mark it up 100% and sell for $27000 for an item maybe worth $4000 tops.
AnswerID: 134713

Follow Up By: muzzgit (WA) - Monday, Oct 17, 2005 at 02:22

Monday, Oct 17, 2005 at 02:22
Not quite right. Mark up on retail items is rarely the same as the cost gets greater.

Take DARTS for example, you know, those things you throw at the wall when your down at the pub. Average markup would be 500 or 600 percent, but considering it still sells for $6.50 for a pack of 3 and you have taken 25 minutes to make up your mind which ones you want, the guy behind the counter is a long way off retirement.

Now, take an electric winch, which retails well over a thousand dollars. I'd say the markup is going to be about 20 percent, or less. Considering the shop has 4 in stock, which are paid for, just waiting for someone to come in and buy one, and then ask for a discount AND cheap fitting.

As for the camper trailers, yep, a BIG BIG BIG rip off.
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