Thursday, Dec 22, 2005 at 21:11
Hi Nick,
Yes OK on the 1 year factory warranty however, you will find that the extended warranty is a totally different product and will be underwritten by someone like an insurance company, even though it's marketed as a factory extension. If the terms and conditions of thae extended warranty require an ABN reg'd mechanic, then you would be advised to follow those guide lines.
Of course the mechanic doesn't necessarily have to be a franchised motor dealer and again
shop around the reputable repairers.
Rosco above has a valid point with the dealer going in to bat for a warranty claim that could be in a "Grey" area of out of warranty.
However, at the end of the day, no matter how
well the dealer bats for you, the end decision rests with the Warranty Service Manager employed by the manufacturer.
I still don't recommend doing your own servicing unless you have the training as a qualified mechanic and have the certificates to back that up.
We're driving a new LC100 V8 Auto now and our usual mechanical workshop do all our servicing and the Toyota dealer does all our warranty work. (Oil breather on rear diff).
However our previous LC100 was
well out of warranty with 150K on the clock and we had to replace the RHR exterior door handle. It just broke off in my wife's hand as she went to open the door.
Instead of troubling the Toyota dealer, she rang Toyota Queensland and eventually spoke to the right guy and told him how this little used handle had broken off ( the front doors get far more use) and it cost us $140.00 for a genuine replacement.
The guy at Toyota asked her to fax a letter and a copy of the invoice. Whereupon they rang us and asked us for our bank account details and deposited the funds directly to our account.
That worked...we bought another Cruiser....and a new
Kimberley Kamper Limited Edition and we're having 6 weeks in the centre next May/June and 4 weeks in the Gulf/N.T in August and ....can't wait to get back out there.......
Keep
well all... and best wishes for the festive season.....might become a full member of Explor OZ too...
Happy Camping
Rick & Julie
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