Jackaroo td transmission whine cont......
Submitted: Monday, Jan 20, 2003 at 20:22
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XTZ
The saga continues, I took the Jack to the Holden dealer today to recify the whine in the gearbox in fifth gear. Fine and dandy I thought.
They stated that the kit had arrived to answer all my problems great.
I recieved the vehicle back today and guess what? yes it still has the whine. So what did they do to fix it. Oh
well they just put in some insulation to mask the whine. Its a bit like a spray paint recondition job. What a great fix it kit!!!!!
I am being calm, Darryl if you are out there you mentioned that you had a similars problem and that a KIT is available to fix the whine not just mask it. Mate can you help me out, what did they do? what is in this kit I hope not just a piece of sound dampering material.
Can anyone out there point me straight to what transmission repairs have been made to their Jack's to rectify the 5th gear whine.
It so bad I drove to the coast on Friday and I had to have the radio on all the way to mask this @#$%^*$ whine.
I need to fully armed up for when I go back to the Holden dealer to get this vehicle fixed. I still like it heaps, but I want it fixed.
Thanx guys and girls
regards XTZ (Steve)
Reply By: muppo - Monday, Jan 20, 2003 at 21:28
Monday, Jan 20, 2003 at 21:28
XTZ dont worry about Bob! He's a great help. What you have to do is ring Holden Customer assist ask them to investigate it and at the end of your first call to them ask for a reference number, this number is proof of your call to them. Then immediately write a follow up letter to "The Manager, Holden Customer Assist" state that you are not happy with the service to date and that you want it investigated further, they then allocate one of their staff to follow it up with Holden. Dont be mistaken! this staff member works for you against Holden to get the best outcome for you. Be patient and keep on it because once the ball starts rolling it's up to you keep it going, sounds like a long shot but it's not, it works. I had a 98 Jack 68 000klms 12 months out of warranty auto slipping in
forth dealer didn't want to know about fixing it under warranty, first call to Customer Assist was a response of no assist but the letter hit
the spot. Holden foot the bill of $3500 replacement trans so go for it!
Hey Bob thats how you help people when they ask for it, hope you dont have any major problems with your 4x4 and ask for help because you might get your response back and wouldn't that be helpful.
AnswerID:
11594
Follow Up By: Xtz - Monday, Jan 20, 2003 at 21:40
Monday, Jan 20, 2003 at 21:40
Thanx muppo, thats a good starting point.
Bob yeah mate thanks for those thoughts I hope it didn't hurt.
FollowupID:
6531
Reply By: Darryl - Tuesday, Jan 21, 2003 at 01:42
Tuesday, Jan 21, 2003 at 01:42
xtz,Sounds like they have not fixed it .
First of all the gearbox has to come out and it took Bunbury Holden 3 days to complete job from drop off to pick up. The warranty docket said
1 gear5th pt no gm8973227730
1 gear counter gm8973227720 (kind of tention spring)?
1 ring snap gm8971650410
1 ring snap gm8971650220
They also did radio gm92143177
They also did throttle body assmbly as i thought it was not right especialy in first start ups in morning
What i could glean from sevice manager is that it is not failure waiting to happen ,its annoying and to me i hate rattles ,squeaks and whines especaily on long trips..
Iam assuming you have a t/d, I dont put in fifth to at least 2400 Rpm .
Just lugs to much.
I put
mine through its paces down on the
black point rd a couple of weekends ago coming from
lake jasper end .Quite a trip and had to air down 245/70 to 15 psi to get up some of the hills between
lake jasper and
jasper beach.
All in all could not be happier ,plenty of power with economy .
Good luck and hope this helps
Darryl
AnswerID:
11613
Follow Up By: Xtz - Tuesday, Jan 21, 2003 at 12:12
Tuesday, Jan 21, 2003 at 12:12
Thanx Darryl,
I was hoping that you would see my message. I think the problem with the local Holden dealer is that they have had little or no complaints about gearbox noises in the Jackaroo.
Therefore they don't appear to know how to fix it.
Like you small noises in vehicles annoy the hell out of me.
The vehicle is a 2001 model td jackaroo, I bought it second hand from a Nissan dealer. They have been great! helping me out with getting the vehicle fixed. They are acting as a go between for me between Holden. Which is good because they no their stuff and are on my side with technical abilities to boot.
I have today armed them with the part No. etc and other pages from this site to act on my behalf to approach Holden.
Time will tell.
regards XTZ.
FollowupID:
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Reply By: Savvas - Tuesday, Jan 21, 2003 at 08:47
Tuesday, Jan 21, 2003 at 08:47
XTZ .... I think Muppo's suggestion is the way to go. It's obvious the dealer doesn't care and has displayed some serious contempt by trying to mask the problem. It's all the more amazing as this is covered by the new car warranty and it's at Holden's cost, not the dealer's.
Go straight to Holden and stare them down. Again, make it known that you have
information that it is a common problem and what your source of that info is. Refer them straight to these threads. When they agree to do the repairs, ask that it be done at another dealer and get them to nominate which one. I wouldn't go anywhere near the dealer that has screwed you around, unless I absoultely had to.
Just so we all know, who is the dealer?
AnswerID:
11617
Reply By: damien - Sunday, Jan 26, 2003 at 20:40
Sunday, Jan 26, 2003 at 20:40
I got my Jack serviced on saturday, so i asked the service manager if he was aware of the problem.
He was & he even showed me a letter sent to him (& other dealers) outlining the problem. Apparently, it is to do with the way 5th gear is "cut". He assured me that it was definately not a problem in terms of the gearbox breaking down.
The "fix" that is recommended is to insert sound deadening material around the gearstick, under the boot.
He advised me that one customer, early on when the noise was first surfacing, demanded that 5th gear be replaced - & it was.
AnswerID:
11890
Follow Up By: Xtz - Tuesday, Jan 28, 2003 at 11:12
Tuesday, Jan 28, 2003 at 11:12
Thanx Damien, I think you are well informed. With the insulation fitted the noise is all but gone. From what I have read I to believe that the gearbox will be fine.
I am grateful for your research on my behalf.
regards
XTZ.
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6866