IT experts help required
Submitted: Tuesday, Feb 07, 2006 at 23:54
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Member - Melissa
I know this is not really the place to post this but I'm sure there are some IT experts among the users here who might be able to help. I seem to have lost the ability to open links from emails. This is really annoying because when I get a message from EO, I can't open the link to view the post on line. Also, I can't
logon to my laptop with the wireless card inserted. Pop the card out and no problems. I have run updated virus and no adware scanners an system is clean. I'm using MS Explorer and Outlook Express.
:o) Melissa
Reply By: arthurking83 - Wednesday, Feb 08, 2006 at 00:17
Wednesday, Feb 08, 2006 at 00:17
Hi Melissa,
I'm no IT expert ;-)...... and I will never, ever!! use Outlook Express ever again! :(
.... But!! in the "Tools->Options" section of the toolbar,
check in the "Security" tab, and look for the tick where it says....
"Block Images and other external content in HTML email"
If this is ticked, you will get the symptoms you have described.
As for the login problem....
well you may need some REAL! IT professional help!
But a better description may be in order.
When you say "can't logon", does that mean you don't get a
logon prompt, or the password is not accepted?
I'm assuming you have WindowsXP (
home? Pro?). The Laptop make/model? The wireless card is made by.....?
etc!
AnswerID:
153760
Follow Up By: Member - Melissa - Wednesday, Feb 08, 2006 at 00:47
Wednesday, Feb 08, 2006 at 00:47
Thanks Arthur, unfortunately I can't find the "Block Images and other external content in HTML email" criteria you speak of. FYI I'm using Outlook Express V.6, XP
home. Laptop is NEC Versa M400, wireless card is Netgear. All been working
well until last few days. Re
logon, I get a prompt and put in password etc which is accepted but then system just stalls and nothing happens. Pop out the wireless card and away it goes. Once everything is up, pop the wireless card back in and all works fine except for OE problem which I honestly don't think is strictly related. This latter problem isn't a huge concern because its annoying but otherwise functions
well.
:o) Melissa
FollowupID:
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Reply By: Member - Sam (NSW) - Wednesday, Feb 08, 2006 at 07:40
Wednesday, Feb 08, 2006 at 07:40
Melissa,
In the
tools menu (in Outlook Express), select Options at the bottom.
You should see a stack of tabs (General, Read, Receipt, etc etc)
On the Read tab, there is a "Read all messages in plain text" option. Make sure this is un-ticked as this will strip all HTML formating from an email.
On the Security Tab, as previously mentioned earlier by Arthur, there is a "Block Images and other external content in HTML e-mail" option. I dont think this will have an impact, but if the above "Read all messages in plain text" doesn't work, give that a try.
regards,
Sam.
AnswerID:
153779
Follow Up By: Member - Melissa - Wednesday, Feb 08, 2006 at 10:26
Wednesday, Feb 08, 2006 at 10:26
Thanks Sam, I'd already checked this but not the problem. This one's got me baffled but it will probably be something easy :-|.
:o) Melissa
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