IT experts help required

Hi Melissa,

I'm no IT expert ;-)...... and I will never, ever!! use Outlook Express ever again! :(
.... But!! in the "Tools->Options" section of the toolbar, check in the "Security" tab, and look for the tick where it says....

"Block Images and other external content in HTML email"

If this is ticked, you will get the symptoms you have described.

As for the login problem....well you may need some REAL! IT professional help!
But a better description may be in order.

When you say "can't logon", does that mean you don't get a logon prompt, or the password is not accepted?

I'm assuming you have WindowsXP (home? Pro?). The Laptop make/model? The wireless card is made by.....?

etc!

running XP?
do a restore to an earlier date..one when it was working properly.

Melissa,

In the tools menu (in Outlook Express), select Options at the bottom.

You should see a stack of tabs (General, Read, Receipt, etc etc)

On the Read tab, there is a "Read all messages in plain text" option. Make sure this is un-ticked as this will strip all HTML formating from an email.

On the Security Tab, as previously mentioned earlier by Arthur, there is a "Block Images and other external content in HTML e-mail" option. I dont think this will have an impact, but if the above "Read all messages in plain text" doesn't work, give that a try.

regards,
Sam.

I had the same happen I let david know at exp oz and I think he fixed it dont know how.

All the best
Eric

Hi Melissa,
Mr NudeNut....er...Member No1 gave you good advise...If your computer was all working properly on say Tuesday last week and then started giving trouble on Wednesday...then do a "System Restore" to Tuesday's date as this will restore the same working conditions you had on Tuesday and you won't lose any new work that you have done....This has saved our bacon many times..

Go to System Tools from the Start menu and select System Restore and then restore system to an earlier date and then follow the prompts.

HTH
Rick