Members finally & got the Patrol back today

Submitted: Monday, Mar 13, 2006 at 20:47

ThreadID: 31708 Views:2510 Replies:7 FollowUps:13

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Member - Pud & Barb R (NSW)

Well, after 2 months to the day of the big bang, we have the patrol back and it actually goes and restarts without a problem.Apparently it was the timing in the fuel pump. We won't know for sure until we get the report from the dealer's, as when we picked it up today from the" diesel specialist" they would not talk to us because the dealership booked it in not us. Dosn't seem to make a dif that it's our vehicle. Has anyone else experienced this kind of treatment? This place has quite a good reputation but after today's treatment of us they will not be getting any business from us ever again. As we became members today, I'm hoping it's a good omen and end our bad run of luck with the patrol.
Cheers, Barb.
Yay, we can hit the dirt again, been missing it heaps!

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Reply By: 120scruiser - Monday, Mar 13, 2006 at 20:57

Monday, Mar 13, 2006 at 20:57

Hi Barb
I get caught between a rock and a hard place several times like you have been with the diesel specialist.
I do alot of work for car yards and sometimes one comes back for additional work during the warranty period. Usually I have to deal with the person who bought it but I can't divulge anything to that person because I have been instructed by the yard that they are paying for the work and it is their invoice so I am to tell them nothing. I usually say that but in a more polite way, usually the way I like to be spoken to. I get caught because sometimes these people become my customers so I get caught to who I am loyal too. My answer is that when the car yard pays I have to oblige by their wishes but once the customer books it in for a service or further work where they are paying well they take priority. Fortunately the yard sell mostly 4wd's so alot of the buyers are first time owners so I end up with them as customers on about a 50% basis which is good so I am usually up front with the customer.
I can sympathise with you on the way you were spoken to. It makes you wonder how some people stay in business.
Cheers
120scruiser

AnswerID: 160288

Follow Up By: Member - Pud & Barb R (NSW) - Monday, Mar 13, 2006 at 21:27

Monday, Mar 13, 2006 at 21:27

Thanks 120scruiser, I can understand the difficult position that would place you in, and them. We just can't understand why they would be so rude. Have never experienced such rudeness. Beats me how they have such a good rep!
Barb

FollowupID: 415055

Follow Up By: fisho64 - Tuesday, Mar 14, 2006 at 01:06

Tuesday, Mar 14, 2006 at 01:06

I didnt see any mention of them being "so rude"??
I can fully understand why they wouldnt give you any info, as they are paying the bills?? hard to stomach, but I think you must see it from their point of view. If they talk to you they possibly may be giving info for you to use against Nissan. Just as when you have an accident and it is undeniably your fault, if you admit it you will waive your right to your insurance cover.
I notice that you did not say they were rude only wouldnt tell you anything.
Like it or not it is called "professional ethics", or "contractual obligation"
What would you say if they came back and said "because we told you they wont pay the bill, so you will have to"
probably "f... off!!"

FollowupID: 415106

Follow Up By: Member - Pud & Barb R (NSW) - Tuesday, Mar 14, 2006 at 07:52

Tuesday, Mar 14, 2006 at 07:52

Hi fisho64,
I was trying to be nice and not trash them but we were treated extremely rudely. If they had explained the situation nicely fair enough, understand, but there are ways of treating people and there's is definately not the way in which to instill good customer service. We were told by the service manager from Nissan that when we picked up the patrol we would be able to discuss what went wrong with it, he didn't have a problem with them talking to us.
The smack fairies will get them!
Barb

FollowupID: 415123

Follow Up By: flappa - Tuesday, Mar 14, 2006 at 15:38

Tuesday, Mar 14, 2006 at 15:38

I dont agree with that.

That agrument falls apart when the customer has to collect the vehicle from the specialist themselves.

If Nissan are unable to do the fix it themselves , and it needs to be refered to a Specialist and YOU have to pick it up . . . then YOU should be entitled to hear what the specialist has to say . . . NOT some waterdown version from Nissan.

You dont go back to your GP , to hear what your Specialist Dr has to say.

Although I would 100% agree , IF Nissan had outsourced the Repair , and Collected it themselves . . . then the Specialist is no longer a factor. Its entirely Nissan's baby.

FollowupID: 415214

Follow Up By: fisho64 - Tuesday, Mar 14, 2006 at 21:21

Tuesday, Mar 14, 2006 at 21:21

whoever pays calls the shots, cant be simpler than that

FollowupID: 415308

Reply By: Patrolman Pat - Monday, Mar 13, 2006 at 21:12

Monday, Mar 13, 2006 at 21:12

Glad to hear you have the car back Pud. How long before it's in the Trader? LOL

I can sympathise with the diesel specialist. I have to work on some crappy appliances under warranty without saying as much to the customer.

AnswerID: 160290

Follow Up By: Member - Pud & Barb R (NSW) - Monday, Mar 13, 2006 at 21:33

Monday, Mar 13, 2006 at 21:33

Hi Patrolman Pat,
Pud's catching some zzzz'sssssssssss. AS soon as we can afford to, it goes. Wish we had the dough to get rid of it now.
Barb

FollowupID: 415056

Reply By: Gramps (NSW) - Monday, Mar 13, 2006 at 21:32

Monday, Mar 13, 2006 at 21:32

Glad to hear on both points. Welcome.

Regards

AnswerID: 160299

Follow Up By: Member - Pud & Barb R (NSW) - Monday, Mar 13, 2006 at 21:34

Monday, Mar 13, 2006 at 21:34

Thankyou Gramps
Barb

FollowupID: 415057

Reply By: Member - Roachie (SA) - Monday, Mar 13, 2006 at 22:11

Monday, Mar 13, 2006 at 22:11

G'day Barb,
Welcome to the "CLUB"...hahaha Now you can send rude member messages to other members ....hahaha
Good to see you've now got something other than the commodore with which to tow the Ultimate!!!!
I'll keep my eye out for a good 4.2 TD for you.
Cheers
Roachie

AnswerID: 160313

Reply By: Truckster (Vic) - Monday, Mar 13, 2006 at 22:29

Monday, Mar 13, 2006 at 22:29

Which diesel place?
Begin with B e r r i m a?

AnswerID: 160323

Follow Up By: Member - Roachie (SA) - Monday, Mar 13, 2006 at 22:36

Monday, Mar 13, 2006 at 22:36

No, begin with "C"....end in "A" with "OOM" in between (not necessarily in that order).
They used to be really good, but that was several years ago.

FollowupID: 415070

Follow Up By: Member - Pud & Barb R (NSW) - Tuesday, Mar 14, 2006 at 08:06

Tuesday, Mar 14, 2006 at 08:06

Hi Bill,
thanks, I still havn't worked out how to send messages just to members yet. Very simple undoubtedly, maybe couldn't see the right buttons to hit through the steam that was emitting from my head!
Will have to find somewhere to go on the weekend for a camp and take some rig pics, then learn how to get them on here. !!!!!
Now we will be able to go up to Stockton beach in a couple of weekends away. Have been looking at some posts about it on the forum and it looks like a heap of fun and very interesting, learnt some stuff about WW11 that I didn't know about. Maybe should get the kids on here to learn about our history that school misses!
Barb.

FollowupID: 415128

Reply By: 3.0turbob - Tuesday, Mar 14, 2006 at 09:32

Tuesday, Mar 14, 2006 at 09:32

Barb,
Good to hear you got the Patrol back. Were there any symptoms, or anything unusual before the failure?

Cheers,
Rob

AnswerID: 160380

Follow Up By: Member - Pud & Barb R (NSW) - Tuesday, Mar 14, 2006 at 13:18

Tuesday, Mar 14, 2006 at 13:18

Hi Rob,
About 80km's before it blew it missed 3 or 4 times.
80km's later it blew a heap of black smoke, loss of power and developed the death rattles, real bad. Lifted the bonnet, the air cleaner hose had come off the turbo. Engine rebuild, got the vehicle back and it wouldn't start properly. It would take about 5 mins of winding to go and if it was warm we had buckly's of getting it to go. As far as we know,
( have been unable to get correct diagnosis),the timing in the injector pump was out. It's going/starting well now.
The engine never used any oil or water, no indicators at all. It only has 170,000km's on it! We were told we got a pretty good run out of it! Not good in my opinion. We have been told that they are rebuilding under 100,000k's.
Sorry to be of no help to you, there's just no warning.
Barb & Pud

FollowupID: 415184

Follow Up By: Member - Pud & Barb R (NSW) - Tuesday, Mar 14, 2006 at 13:23

Tuesday, Mar 14, 2006 at 13:23

Pud just had an idea for you. Pull the injectors off and do a car-oscopy!
Cheers, Barb.

FollowupID: 415191

Follow Up By: 3.0turbob - Tuesday, Mar 14, 2006 at 15:16

Tuesday, Mar 14, 2006 at 15:16

Thanks for the info.
Mines got 108000 k's and so far, so good,touch wood. (Nov 2001 Model)
Rob

FollowupID: 415213

Reply By: Member - David 0- Tuesday, Mar 14, 2006 at 10:26

Tuesday, Mar 14, 2006 at 10:26

If I were you, I would book the car in for its next service with said diesel specialist, while it is there and before he starts work on it, ask him to outline the history of any work he has done on the vehicle before and include the description that work on the invoice so that you, as the owner are aware of all work done. I may work. If it doesn;t then withdraw the vehicle and take it elsewhere.

AnswerID: 160390