Holden jackaroo
Submitted: Thursday, Mar 27, 2003 at 17:48
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CB
As promised 9 weeks and 6 days ago, I said I would let the board know how I got on in regards to my Holden Jackaroo repairs.
Its taken some time Holden gave me a new engine but it seems with out any warrenty. I have not been supplied with any details of work done.
To update the injector seals had perished the should be changed at 80,000 yet no one did this when it was put in for service. At 105,000 klm they disintergrated.
Reply By: Member - Darian - Friday, Mar 28, 2003 at 23:09
Friday, Mar 28, 2003 at 23:09
Got a Jack myself....have had dealings with dealers. Basic rules with cars are whatever they "tell" you is worthless. If you don't have written material you have nothing. You must go there are ask nicely for your copy of the actual JOB SHEET.
Check that the date, odo readings and all work details are all on there. They never do anything for anyone(even "no=charge" jobs have a work sheet). You are entitled to a copy as owner for your records. Once you have a copy of the work they claimed to have done, you can consider having that verified independently. Go to your motoring org or consumer affairs if they don't
give you the sheet....and get serious about having the work checked....also, with a new donk, you must have a new engine number....didi they say that ?
Love the bush - stuck in the city - help.
AnswerID:
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Reply By: CB - Tuesday, Apr 01, 2003 at 16:55
Tuesday, Apr 01, 2003 at 16:55
Thank you all, for your excellent suggestions..
I am trying to follow through on them.
When I collected the car I asked for a copy of the Job Sheet
"Sorry its gone to Holden" "
Friday I tried to obtain a copy.."we will fax you a copy on Monday"
Here it is Tuesday and I have just phoned them again at 4.52 pm, [ lets face it, they just want to close up and go
home..I want to be pleasant and chat] they said
"oh sorry ..we forgot"
"yes, we promised to do that"
"what is your fax number again ?"
Waiting..... waiting...... waiting........
AnswerID:
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Follow Up By: Savvas - Friday, Apr 04, 2003 at 09:59
Friday, Apr 04, 2003 at 09:59
CB... next time you call and they say they will fax it, tell them "don't worry, I'll be there in an hour (or whatever) to pick it up myself".
You might also want to give up the pleasantries at this point and start playing hardball with them. Just don't be abusive as it will get you nowhere.
Tell them, you are getting an NRMA review on it and if they don't supply it, you will also approach the Dept. of Fair Trading.
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Reply By: CB - Friday, Apr 04, 2003 at 10:33
Friday, Apr 04, 2003 at 10:33
Well I wait and I waited at last..a FAX..of the Invoice which is 80% unreadable but it does show they did 2 lots of work
1] 17.30 hours
2] 6.70 hours
Not a bad effort for near 10 weeks.
I think a visit may be in order, I can be sweetness itself, and with time to spare to talk , chat, and be pleasant.
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Follow Up By: Savvas - Friday, Apr 04, 2003 at 15:33
Friday, Apr 04, 2003 at 15:33
To be fair, they probably ended up waiting a long time for parts.
It took Holden about 6 weeks to ship a replacement
seat base for
mine from Japan after it worked its way loose. This isn't the dealers fault, but Holden's.
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