Holden jackaroo

Submitted: Thursday, Mar 27, 2003 at 17:48
ThreadID: 4095 Views:1591 Replies:8 FollowUps:4
This Thread has been Archived
As promised 9 weeks and 6 days ago, I said I would let the board know how I got on in regards to my Holden Jackaroo repairs.
Its taken some time Holden gave me a new engine but it seems with out any warrenty. I have not been supplied with any details of work done.
To update the injector seals had perished the should be changed at 80,000 yet no one did this when it was put in for service. At 105,000 klm they disintergrated.
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Reply By: Member - NOBBY - Friday, Mar 28, 2003 at 09:23

Friday, Mar 28, 2003 at 09:23
CB.. I think I would be demanding details of repairs done. Ring up GM headquarters if they won't produce them. Seems stupid that they won't do that. They might not of done what they say, and past experience says don't trust them.
AnswerID: 16307

Reply By: CB - Friday, Mar 28, 2003 at 09:47

Friday, Mar 28, 2003 at 09:47
Thank you, I shall follow that advice.
AnswerID: 16310

Reply By: damien - Friday, Mar 28, 2003 at 12:47

Friday, Mar 28, 2003 at 12:47
CB, with any new parts you should receive a warranty - i think it is 50K.
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Follow Up By: CB - Friday, Mar 28, 2003 at 19:00

Friday, Mar 28, 2003 at 19:00
Then I am Getting Ripped off.
I will take the car to an NRMA inspection place to try to find out what they did to the vehicle, as soon as I am supplied the work record of things done to the vehicle.
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FollowupID: 10045

Reply By: brett - Friday, Mar 28, 2003 at 22:51

Friday, Mar 28, 2003 at 22:51
If they repaired it for nothing they are basically admitting the fault was due to faulty parts/workmanship. All repairs are covered by some sort of warranty, doesn't matter what they say. I think it's called basic consumer rights and is covered by state law.
AnswerID: 16358

Reply By: Member - Darian - Friday, Mar 28, 2003 at 23:09

Friday, Mar 28, 2003 at 23:09
Got a Jack myself....have had dealings with dealers. Basic rules with cars are whatever they "tell" you is worthless. If you don't have written material you have nothing. You must go there are ask nicely for your copy of the actual JOB SHEET. Check that the date, odo readings and all work details are all on there. They never do anything for anyone(even "no=charge" jobs have a work sheet). You are entitled to a copy as owner for your records. Once you have a copy of the work they claimed to have done, you can consider having that verified independently. Go to your motoring org or consumer affairs if they don't
give you the sheet....and get serious about having the work checked....also, with a new donk, you must have a new engine number....didi they say that ?
Love the bush - stuck in the city - help.
AnswerID: 16361

Reply By: Savvas - Monday, Mar 31, 2003 at 16:38

Monday, Mar 31, 2003 at 16:38
Hi CB....Good to hear you are mobile again.

If I recall correctly, all Holden parts and labour used in dealer servicing or repair is warranted for 12 months/20000km. So you should at least have that.

I'd follow Darian's suggestion and get copies of the worksheets.
AnswerID: 16507

Follow Up By: Savvas - Monday, Mar 31, 2003 at 16:54

Monday, Mar 31, 2003 at 16:54
Here it is, straight from the lion's website....

http://www.holden.com.au/www-holden/jsp/ownerinfo/serviceparts/serviceparts.jsp

Basically, a 2yr/50000km warranty on parts (in the case your whole motor) and a 6month/10000km warranty on labour.

Get a copy of the job sheets and keep it for your records. Then you're covered.
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FollowupID: 10165

Reply By: CB - Tuesday, Apr 01, 2003 at 16:55

Tuesday, Apr 01, 2003 at 16:55
Thank you all, for your excellent suggestions..

I am trying to follow through on them.
When I collected the car I asked for a copy of the Job Sheet
"Sorry its gone to Holden" "
Friday I tried to obtain a copy.."we will fax you a copy on Monday"
Here it is Tuesday and I have just phoned them again at 4.52 pm, [ lets face it, they just want to close up and go home..I want to be pleasant and chat] they said
"oh sorry ..we forgot"
"yes, we promised to do that"
"what is your fax number again ?"

Waiting..... waiting...... waiting........
AnswerID: 16611

Follow Up By: Savvas - Friday, Apr 04, 2003 at 09:59

Friday, Apr 04, 2003 at 09:59
CB... next time you call and they say they will fax it, tell them "don't worry, I'll be there in an hour (or whatever) to pick it up myself".

You might also want to give up the pleasantries at this point and start playing hardball with them. Just don't be abusive as it will get you nowhere.

Tell them, you are getting an NRMA review on it and if they don't supply it, you will also approach the Dept. of Fair Trading.
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FollowupID: 10449

Reply By: CB - Friday, Apr 04, 2003 at 10:33

Friday, Apr 04, 2003 at 10:33
Well I wait and I waited at last..a FAX..of the Invoice which is 80% unreadable but it does show they did 2 lots of work
1] 17.30 hours
2] 6.70 hours

Not a bad effort for near 10 weeks.

I think a visit may be in order, I can be sweetness itself, and with time to spare to talk , chat, and be pleasant.
AnswerID: 16862

Follow Up By: Savvas - Friday, Apr 04, 2003 at 15:33

Friday, Apr 04, 2003 at 15:33
To be fair, they probably ended up waiting a long time for parts.

It took Holden about 6 weeks to ship a replacement seat base for mine from Japan after it worked its way loose. This isn't the dealers fault, but Holden's.
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FollowupID: 10471

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