Way from home ,,,and how does your home insurance cover your home inurance cover

Submitted: Saturday, Jan 20, 2007 at 23:18
ThreadID: 41448 Views:2596 Replies:4 FollowUps:4
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Hi All,

Before I go off. I must relate an over Christmas chat with a friend. I waved about the forthcoming lLONG caravan trip.

He said " was I insured." and I thounght he was still talking caravans.

No he was talking houses. "of course we are insured - who isn't?"

No not the house and its contents... but are they insured if you are gone for a while.

I said "yes". He siad "check"

I did .....with Commonwaealth Bank ( CommInsure). We have been with then for almost 25 years... and never had a claim ( so the taste test has never come to the fore.)

What they told me ASTOUNDED me.

* Up to 60 days they do not have any special conditions.

* 60 to 90 days a $100 excess claim rises to $1500..

* After 90 days "contents insurance" becomes nil for theft losses but fire losses etc remain intact.

These DRACONIAN rules are not writrten into the policy or the accompanying easy English handbook. they are a ** Underwriters conditions.

When I went to my local Commonwealth Bank office to cancel, the lady on the front desk told me I was wrong and rang Comminsure in front of me. During the course of her conversation she kept motioning to me whilst slittin he troat gesturing that " You (me) are right !!.

I have movwd to APIA which simply charge $5 per week for periods away beyond 60 days. You have to advise them of the change of risk....Seems easy to me.... an extra $20 a month for peace of mind for the long trips)

Regards

SKI'er

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Reply By: Member - Arkay (SA) - Sunday, Jan 21, 2007 at 09:34

Sunday, Jan 21, 2007 at 09:34
Through our local friendly insurance agency we are ire insured with EIG-Ansvar, a policy called "MaxiCover". David said this is the best policy for us for a umber of reasons.
In the pamphlet that accompanies the actual renewal policy (page 29) it states in summary that 90 days away is O.K. then you have to obtain written permission. Doesn't say when permission is given if there is any extra premium. If you do not get permission then the excess becomes 5% of the sum insured for the period in excess of 90 days, I assume until the contract expires or you renew premium.
Of course after 80 or so days one of the kids (we are grandparents) could come & stay overnight to "occupy" the property and we get a further 90 days, a further 90 days, a further......
EIG-Ansvar are Australia wide and are based in Collins St, Melbourne. We are in South Australia.
AnswerID: 216797

Follow Up By: Member - SKI er (NSW) - Sunday, Jan 21, 2007 at 20:49

Sunday, Jan 21, 2007 at 20:49
Thanks Arkay,

I did some quick maths after 90 days our excess would go up from $100 to 5% of 140k contents equals $7,000. That is worse than Comm Bank there's was only $1500.

We can/could restart the clock with Comminusre but we haven't got the local family support mechanisms.

We do have back to base monitoring alarm systems and a 5 minute response time to have somesecurity patrol at premises but that isn't satisfactory to Commonwealth bank.... the lady said "it may malfunction". Similarly the person going in to stay the night (another of their rules) may be sick and may not stay.

Thanks again for your input.

SKI'er
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FollowupID: 477346

Reply By: Fragle_Rock (VIC) - Sunday, Jan 21, 2007 at 09:49

Sunday, Jan 21, 2007 at 09:49
You will find that most insurers will have this 'absentee' clause in their policies, however as sugested by Arkay, one of the ways around it is to have a member of your family stay over for a couple of nights, then your 60 day period starts again.

Just shows how important it is to read the fine print.

Enjoy your travels.
AnswerID: 216800

Follow Up By: Member - SKI er (NSW) - Sunday, Jan 21, 2007 at 20:53

Sunday, Jan 21, 2007 at 20:53
Thanks Fragle Rock,

This fine print was so fine it is not written in th epolicy, the explanatory book that comes with the policy. The front of shop lady at Ballina Comm Bank did not know of it and she sells and directs people to policies.

This fine print is covered by "** Underwritiners conditions may apply."

Tell me that that is fair.

Regards
SKI'er
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FollowupID: 477347

Follow Up By: Fragle_Rock (VIC) - Sunday, Jan 21, 2007 at 21:18

Sunday, Jan 21, 2007 at 21:18
That's the problem when businesses and brokers sell policies that are being underwritten by another company. Because they are not the underwriter they are usually unaware of the 'small' details that can quickly become a major problem when something goes wrong. Wherever possible avoid using the middleman and go direct. It may require a little more time and effort but I believe it is worth it for the peace of mind.

Good Luck
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FollowupID: 477352

Reply By: Max - Sydney - Sunday, Jan 21, 2007 at 11:33

Sunday, Jan 21, 2007 at 11:33
One of the things we have tried to do is have family members of trusted friends stay in our house while we are away fro more than a month or two.

In the case of our "big trip" (14 months) the insurance company (NRMA INsurance) reissued our policies for house and contents in the joint names of ourselves and our daughter and her husband - they reckoned that there would then be no doubt about coverage for goods that were owned by them or us etc. We diod not have to make a claim but it was reassuring to know we were all covered.

I'd suggest that its worth talking toi the Insurance company before you set off - with house occupied or not - for lengthy trips.

Max
AnswerID: 216823

Reply By: Gerhardp1 - Sunday, Jan 21, 2007 at 11:58

Sunday, Jan 21, 2007 at 11:58
I think it's not unreasonable for an insurance company to have the absentee clause.

Most household policies are issued to residents of houses (not being smart here), and you can't be on an extended absence and still be a resident.

Thieves notice when there is no resident, and act accordingly by stealing everything.

Most people would resent paying higher insurance on their own policy so that their neighbour (who is away a lot) can enjoy the same rate of premiums.

There's nothing to be astounded about here, and it's not draconian.

As observed by many above, the issue is easily resolved by arranging a policy to suit your circumstances. I've never seen a household policy with a no-claims discount, so having 25 years claim free is totally irrelevant. An insurance policy is a yearly contract.
AnswerID: 216825

Follow Up By: Member - SKI er (NSW) - Sunday, Jan 21, 2007 at 21:14

Sunday, Jan 21, 2007 at 21:14
Thanks Gerhardp1 for your input.

I hear what you are saying .... put the commonwealth Banks absentee clause is not written in the contract or the explanatory booklet that comes with the policy offer.

I say again the front of office person at Comm bank Ballina did not know of the clause. She found out that it is covered by this notation in the explanatory bookley

** underwriters conditions may apply."

I am just pleased that the friendly chat over a Christmas beer alerted me to the problem and that APIA cater for the absent senior and do charge a small excess after 60 days which may address the greater risk.

During that 25 years with Comm Bank we had one claim last year for accidental glass breakage - self inflicted whipper snipper stoneaccident . We have never had a contents claim. If we are done over the back to base monitoring and a 5 minute response time to attend premises should minimise the loss from total to part.

But our security precautions didn't count for anythinhg with Comm Bank- but they said getting someone to sleep at our house before the 60th day had elapsed would reset the clock to zero again for another 60 days. My alarm , monitoring system and response time is infinitely better than a casual sleepover on lets say the 58 day which could only do one of 2 things.... confirm aeverything was OK or inform us from afar that we had been done over sometime in the previous 58 days.

Thanks for your input

Regards
SKI'er
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FollowupID: 477350

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