Back Home despite the caravan failures

Submitted: Friday, Mar 23, 2007 at 21:51
ThreadID: 43573 Views:8498 Replies:8 FollowUps:19
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Hi folks,

Back home safely after the maiden 2 month away voyage (all on road) from Ballina to a month on the Yorke penninsular. Very pretty and stone 100 year old cottages/housing there is as cheap as chips. The blue swimmer crabs are abundant this year. Now know why some of the crew moved down there and kept quiet about it. "HeHE...SORRY !!!.

Goodday to all the folks I met on trip that I raved to about EOz. Hope that many are now lurking or better still members of the site - talk to those guys through member messages

The 14 year old petrol Pathfinder with 190,000 km on the clock worked perfectly. Thanks for all your assurances about her capabilities.

New caravan ($30,000 range ) tourist type failed dismally. Got worse by the day $3000 airconditioner didn't work after 2 weeks in the 40 degrees of heat SA had. The plumbing ruptured in 4 different places on 4 separate occasions flooding cupboards on one failure. The list went on and onn and on.

Time to see the dealer, a solicitor and the NSW Department of Fair Trading.

Anyway good to be back home.

SKI'er

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Reply By: Aknot - Friday, Mar 23, 2007 at 22:00

Friday, Mar 23, 2007 at 22:00
SKI'er ,

Glad to hear you arrived home safely. Sorry to hear you had caravan problems, as I am currently looking at upgrading my current van for our big trip around our country was curious re make of van. Maybe one for us to give a wide berth as we don't want on going problems while trying to relax and enjoy.

Not too surprised that your air conditioner had problems though with the current hot conditions in SA, was over 30 most of last night. Have not seen much of the rain they predicted today where I live, still waiting.

Debbie
AnswerID: 229363

Follow Up By: Member - SKI er (NSW) - Sunday, Mar 25, 2007 at 11:32

Sunday, Mar 25, 2007 at 11:32
Thanks Debbie,

I got a bit word mixed up. I meant that after 2 weeks on the big trip the aircon ceased to work at all. In the recent heat SA had, we were in Goolwa in 41 degree C with 2 dogs, things got pretty concerning.

Back to the aircon......In fact that aircon leaked all over the kitchen benches when we tested it at the dealers on pick up and pay up day. They tried to fix it but it was beyond then. I had a warranty fix it up to organise before we left thedealers yard. Thurned out that drip hose had been taken uphill before going down.

The annoying thing is that the dealer talking to us a bout every Coromal spent a week in quality contro at the end of its build. If the air con had been tested in WA it would have leaked there. Makes you wonder about the level of quality control

The van is a Coromal 511 picked up in November 06. The aircon was factory itted and is a Heron Air Command.

Regards
SKI'er

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FollowupID: 490379

Follow Up By: Aknot - Sunday, Mar 25, 2007 at 13:09

Sunday, Mar 25, 2007 at 13:09
SKI'er

Thanks for the update. We currently have a ROMA and want to update to a larger van with ensuite for our dream trip looked at a Coromal on friday but still doing homework. Our current van has a Heron Q reverse cycle and have had no problems however on further thought 12 months ago we were in one of our heat waves (Adelaide) and I do remember our van being a little hotter than my brother's also a ROMA however has a roof top air. Once again thanks for the heads up I do appreciate it.

Regards
Debbie
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FollowupID: 490394

Follow Up By: Member - SKI er (NSW) - Monday, Mar 26, 2007 at 10:31

Monday, Mar 26, 2007 at 10:31
Hi Aknot/Debbie,

If you are upgrading/upsizing to any brand do yourself a big favour and ask one other question "what is the tow ball weight (downward pressure)of the van on the tow vehicle."

Many builders do not publish it in their glossies and dealers will often answer you something like "what are you driving, Answer a XYZ tow vehicle... That will handle it fine mate. That is not the answer to the question you asked.

We were asked for the actual tow ball weight (downward pressure) of the van with one insurance company. If we gave it knowing it was greater than our tow ball weight rating and towed and had a couldn't stop in time accident I wonder if they would pay up.

I had to ring the builder in WA to get a difinitive answer.

We found we were illegal on the tow ball (downward pressure) weight despite going into the van buying process with our towies spec out in the open and stated. We are not alone out there there are hundreds of non compliying rigs. Our towie is a 2 tton 3 litre petrol Pathy. She is OK in the towing department (1500kg) but She is light in the ball weight department (110kg) and some vans are poorly configured and are much heavier in their front than you think. Then you will fill the gas bottles and fit a battery etc usually in the front and compound your problem.

Yes we fitted HR loadlevellers at $700 but the honest answer for us is to upgrade to a complying towie. We looked at the Prado at $60,000 which makes the caravan a $90,000 one bedroom unit without shower and toilet.
Regards
SKI'er
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FollowupID: 490526

Follow Up By: Aknot - Monday, Mar 26, 2007 at 20:48

Monday, Mar 26, 2007 at 20:48
Thanks SKI'er,

I understand what you are saying, I will make sure I leave this for hubby to see when he gets home from work. We have a 80 series Landcruiser Thanks for the followup.

Debbie
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FollowupID: 490657

Reply By: FZJ 80 - Friday, Mar 23, 2007 at 22:35

Friday, Mar 23, 2007 at 22:35
Hello SKI er,

I bet you wish you could have gone for longer. How'd u feel after 2 months? are you back to work? We head off for 6 months next month and bought a 98 Golf Starliner ATV (Semi Off Road) and hope all goes well. Decided on used Golf at not much less than a new entry level van hoping for a quality product with hopefully little drama. Is your van a make starting with J?
Friends of ours had one and got from Brisbane to Melbourne and traded it on a Madison Off Road van as they were tired of refitting fallen off components.

Good Luck with your cause.

Regards

Greg
AnswerID: 229373

Follow Up By: Member - SKI er (NSW) - Sunday, Mar 25, 2007 at 11:53

Sunday, Mar 25, 2007 at 11:53
Hi Greg.

No not a J van. Mine is a Coromal 512 bought new in Nov 2006.

An amusing thing happened to is Nurioopta - Adelaid Hills. I had just finished telling the tale of woe to other travellers. 2 jad Jaycos, 1 had a 3 year old Coromal and 1 had a Golf.

The Jayco people were very happy to hear the tales including how the plumbing had failedon 3 different and separate occaisions. The Golf said he had bought a real van and had had no trouble. The Coromal person defended the brand saying he had only had small failures and our must just be rougue one.

The talk turned to white port. We tasted a bit. 10 minutes later we heard a woosh and then were covered in a fine spray of water. We looked up "rain".
No the in line hose on my van had split..... 2 of the other vans were connected to the same tap cluster.

The Coromal owner shut up and we went back to the white port.

Regards
SKI'er
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FollowupID: 490382

Reply By: Des Lexic - Saturday, Mar 24, 2007 at 10:25

Saturday, Mar 24, 2007 at 10:25
Ski'er, If you don't have any success with the dealer or manufacturer, you'd better post the dealer, brand and model name of the van. That way we can all be warned off these people if their after sales service turns out to be zip. Good luck with it all.
AnswerID: 229437

Follow Up By: Member - SKI er (NSW) - Sunday, Mar 25, 2007 at 12:06

Sunday, Mar 25, 2007 at 12:06
Hi Des Lexic,

Rather than repeat myself please see othyer replies.

Thanks for your comments

Regards
SKI'er
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FollowupID: 490384

Reply By: dj Patrol - Saturday, Mar 24, 2007 at 10:29

Saturday, Mar 24, 2007 at 10:29
Hi SKI er
Sorry to hear about your new van so now you have joined the ELITE cr.p van club as there is so so so many in your shoes like me who brought a new van in 2004 an still fixing all the Problems now myself just about everything has gone wrong with this van too including the A/C bout the only thing that I have not had to fix (Yet) is the microwave I too am so dissapointed with the Manufacture who virtually told me to go jump. After buying two new vans of their Brand from there Dealers.
My van is a $50,000 + WA made (C) so be very wary when buying a new van as I would now never again buy another New Caravan, after two new ones both Just Rubbish.I also think that if this keeps on going to let them get away with they will destroy the Caravan Industry as people want some value for there money and its not in a lot of them.
AnswerID: 229438

Follow Up By: Member - Julie P (VIC) - Saturday, Mar 24, 2007 at 11:56

Saturday, Mar 24, 2007 at 11:56
Friends of our purchased a well known brand of caravan new from dealer - first trip out - 40 degrees in Mildura - aircon won't work - friend is a fridgie so he gassed it up for them (had no gas) - worked ok - went to dealer at home - sent them to an aircon bloke - $400 later (no warranty - someone else had touched it) - he said the cap thing had only been tightened by hand - so they had to pay up -
Two trips no trouble - next trip -electrical fault - kept blowing the trip switch on the power pole in caravan park - same fridgie friend (handy man to know) tested with altimeter or whatever - and traced it back to hot water service (which I might say had not been used as we all eat, cook etc outside) - disconnected it for them - back to dealer when they got home - element in hot water service blown - they said it had been left on - hmm -
but wait theirs more - just been up to Porepunkah golfing - pretty hot up there - no aircon again!!!
A lemon made on a Friday or Monday maybe???!!!!
jules
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FollowupID: 490211

Follow Up By: Member - SKI er (NSW) - Sunday, Mar 25, 2007 at 12:04

Sunday, Mar 25, 2007 at 12:04
Hi DJPatro and Julie P

Rather thjan repeat myself please see my other replies.

Getting things fixed on any van is near impossible. We read the glossy Coromal book about where the agents are. We headed for one at Murray Bridges- be it with a 200km detour

We took the van in we didn't ring first. Thought we would be helped more if we were eyeballing each other. No luck. The Murray Bridge agent no longer sells Coromals. He stick with the Empire brand. He explained why --you guess.

He still does Coromal repairs and repairs for other brands but unfortunately he had his books full for the next 10 days.

So in a fortunate way no one has touched the aircon. I did however fix 2 of the plumbing problems which related to washers. One was damaged - cut and thats why it leaked and flooded the cupboards out of sight. The other - also a washer which the good men at Reece said was not a washer that was only 4 months old.

Makes you wonder.

Regards
SKI'er
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FollowupID: 490383

Follow Up By: dj Patrol - Monday, Mar 26, 2007 at 10:58

Monday, Mar 26, 2007 at 10:58
I thought that I made it quite clear what my brand is if you read my post reply as not to get involved in Littergation as you can Imagne how we already feel about our own problems that we are still trying to fix.
Anyway mine is a Coromal.

djpatrol
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FollowupID: 490531

Reply By: Dave Thomson - Saturday, Mar 24, 2007 at 14:37

Saturday, Mar 24, 2007 at 14:37
Guys , why arn't we naming these brands ? I thuoght that was what this site was all about , after all if it was a good van we'd have no hesitation in recomending that aye ?
regards,
Dave
AnswerID: 229455

Follow Up By: Aknot - Saturday, Mar 24, 2007 at 15:26

Saturday, Mar 24, 2007 at 15:26
Dave, I agree with you there seems to be a few issues that people are will to bag quite frequently, but when it comes to naming and shaming all goes quite. This issue is obviously important to only a few.
regards,
Debbie
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FollowupID: 490237

Follow Up By: deserter - Saturday, Mar 24, 2007 at 19:44

Saturday, Mar 24, 2007 at 19:44
I agree 100 percent. I just went through the process of buying a van and it was so important to be able to get actual stories of the brands people had experienced problems with. It certainly helped me reduce my list to about 5 brands I thought were reliable.
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FollowupID: 490262

Follow Up By: Aknot - Saturday, Mar 24, 2007 at 19:53

Saturday, Mar 24, 2007 at 19:53
Deserter,

I would be very interested in your list as we are currently doing the same and now I am starting to think maybe we have made a mistake and should keep our current van. As no one seems to want to list the ones they are unhappy with.
regards,
Debbie
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FollowupID: 490264

Follow Up By: Angler - Saturday, Mar 24, 2007 at 22:27

Saturday, Mar 24, 2007 at 22:27
Check out message 15 in the caravan forum

caravan world publishes letter

Pooley
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FollowupID: 490285

Follow Up By: Member - SKI er (NSW) - Sunday, Mar 25, 2007 at 12:23

Sunday, Mar 25, 2007 at 12:23
Hi Dave Aknot and Deserter,

I should have said up front. Coromal 512 bought from Perkins at Lismore in Nov 2006 afeter a 5 month build waiting period.

The dealer has been good

he tried to rectify the $3000 aircon that leaked all over the benches on pick up day but couldn't. Please see other replies for more details.

he fixed the first plumbing failure -

he even offered to pay for a plumbers call out to fix the plumbing failure that flooded the cupboads. We were in Mudgee at the time and he was 400 km away so he wasn't able to hands on help. Ever tried getting a plumber to call to a caravan park to fix a leak that is hidden up behind a sink in a caravan.

I eventually used a digital camera to take pictures up behind the sink to see what I was up against. Undid the pipe and and bought and replaced the washer. $1.40. Doing the job myself let me see the washer. It had been cut and damaged on its edge but fitted anyway. I have kept it to show the dealer

This leak should have been picked up in the much vaulted week of Coromal quality control.
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FollowupID: 490386

Follow Up By: flappa - Tuesday, Mar 27, 2007 at 13:23

Tuesday, Mar 27, 2007 at 13:23
My parents have had a number of dealings with Perkins over the years buying a few vans from them. Have always found them pretty good to deal with , including a few warranty issues with one of the Vans.

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FollowupID: 490822

Follow Up By: Member - SKI er (NSW) - Wednesday, Mar 28, 2007 at 08:23

Wednesday, Mar 28, 2007 at 08:23
Hi Flappa,

I did say in one of my replies to posts that Perkins the dealer that sold me the van had been good. Please check it. I have no beef with these quys.

However you can imagine how embarrassed they were when a near $3000 airconditioner flooded the kitchen benches on the pay up and pick up day and it hadn't left their yard.

. I didn't help by commenting if it leaked here it would have leaked in WA during the week spent in quality control at the end of the build. They said things that indicated that they were sceptical about the level of quality control.

Regards
SKI'er
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FollowupID: 490964

Follow Up By: flappa - Wednesday, Mar 28, 2007 at 11:05

Wednesday, Mar 28, 2007 at 11:05
hey SKIer,

No , my comment was more in support. At least you can feel some comfort that Perkins will at the very least try and do the right thing.

They have been for 15-20 years , they should continue to do so.
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FollowupID: 491008

Reply By: Angler - Saturday, Mar 24, 2007 at 22:32

Saturday, Mar 24, 2007 at 22:32
It's OK to name vans as we all see it at least once a week about some mothers uncles brothers son who has a 3 litre NISSAN that failed.

So what if it's a jayco or a golf or a supreme. Just let us know.

Pooley

(compass owner)
AnswerID: 229522

Follow Up By: rodeo2005 - Sunday, Mar 25, 2007 at 18:19

Sunday, Mar 25, 2007 at 18:19
Some of us are getting to the stage of trading in the swags for a caravan so some helpfull advise would be appreciated.i.e common faults ,ripped off ,etc.

cheers
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FollowupID: 490432

Reply By: JimDi - Tuesday, Mar 27, 2007 at 13:00

Tuesday, Mar 27, 2007 at 13:00
SKI"er,

Tread carefully. I ordered same brand of caravan at the 2006 Brisbane show construction due May this year. Became unhappy last November with the quality of the van, I repeat quality. And cancelled in late november 06, deposit of $6500 was confiscated and I might add that I had not signed any contract.
I am now $10k into litigation. Got nil help from firstly Qld fair trading and have now forwarded a complaint to the Premier. Have recieved no help whatsoever from the dealership or manufacturer,hence the court action.
The CEO of the parent corporation finally intervened but then he could not convince dealer to act. Then said it was between the dealer and I.

This time I am forever out of the caravan game (have owned 3 rv) until the industry comes under some form of regulation that is acceptable to consumers.
I feel that caravanners are being treated with contempt by all corners of the industry simply because the industry has been going gangbusters for the past few years.
The consumers involved are I feel embarassed by the fact that they have spent a fortune and been ripped off. But unless everyone starts advising forums such as this nothing will happen.
As for myself I have spent my life trying to avoid action such as I am now undertaking. But I have now reached the Barrister stage and am ready to go on with it up to the point of $65K which is what my van would have cost.

My point to you however is that if you consult a solicitor he/she will offer to write to the dealer or whoever. It is from that point that you must be prepared to back with action. Get a quote for litigation action etc. Around $17K.
The fair trade mob will give you the flick. If they do write to your Premier.
Bets of luck
Jim
AnswerID: 230018

Follow Up By: Member - SKI er (NSW) - Wednesday, Mar 28, 2007 at 08:47

Wednesday, Mar 28, 2007 at 08:47
Hi Jim of (JimDi)

I am hoping that things won't become that expensive for us. I will give the dealer first options to arrange repair the things that have failed and to completed the things that were fitted incomplete by the builder. I will let the good folks at EOz know as things unfold

I ssem to have raised a bit of a hornets nest. There appear to be a growing number of discontented RV or caravan owners.

Can I direct you further up this page to a reply from Angler. Click on his link. There is someone else doing it equally as tough as you. Maybe you should share notes.

Regards
SKI'er

C
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FollowupID: 490971

Reply By: JimDi - Wednesday, Mar 28, 2007 at 10:00

Wednesday, Mar 28, 2007 at 10:00
SKI'er,

Thanks for that,will have a look. My problems, although looking tough are not so bad. I am calm about the whole issue. What it has done though is kept me and the Minister for Finance working an additional year to pay for all this and put the trek on hold for over a year. However we feel strongly about our treatment by the dealer and manufacturer and intend to tell the rest of Australia about our treatment. Have already cost them at least one sale after telling friends of our predicament.
Jim
AnswerID: 230189

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