The Great Telstra Next G Con

Submitted: Tuesday, Jan 15, 2008 at 16:30
ThreadID: 53519 Views:3257 Replies:9 FollowUps:19
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Now before Doug T and many others who use and love the Next G network get on my case, read on.

I acknowledge that when you have coverage, Next G is a great network. I accept that 'generally speaking' Next G coverage is pretty good and in some areas very good.

But Next G replaces CDMA and Telstra has been hammering us with 'a better network with equal or better coverage' for ages to get us to change over.

Now to the specific. I was at King Ash Bay (about 40 KM NE of Borroloola NT for a couple of months mid last year. For those, who don't know, King Ash Bay has a permanent population of only 20 or 30 people, but in the dry season it increases to couple of hundred for 6 or 7 months. While there, we had good, reliable CDMA coverage, even without an external antenna. But those with next G phones had no coverage, even with external antennas; hence many angry Next G users.

We are planning on returning to the area (we love the fishing) in March for a longer stay. I contacted Telstra Country wide in Darwin to check on coverage. I was told nothing has changed and this would remain the case for some time. I then contacted Telstra via their website - first via the online chat, then via the feedback on Next G coverage (twice).

The answer I have is that CDMA coverage to the area in question was 'fortuitous'. It was not planned, it just happened. As a result there is no current plan to provide Next G coverage. Now as I said above, our CDMA coverage was regular and reliable. If it had been intermittent or depended on weather or time of day, I might accept the story.

But not only that, when I check the Telstra coverage map, it suggests the area is covered by Next G, though an external antenna might be required.

I wonder how many more small communities and remote areas that had reliable CDMA coverage in the past are now being told it was 'fortuitous' and that Next G coverage is not planned for their area.

No wonder there is such confusion and mistrust of Telstra on this issue.

'A better network with equal or better coverage' is pretty plain English to me. I have never seen any small print that says 'but if your CDMA coverage is deemed by Telstra to be fortuitous, you will be screwed'.

Good on you Telstra. I'm a shareholder, but as far as I'm concerned, they need to deliver on their commitment - and fast. They deliberately set up a 'no rollback' strategy by converting people to Next G and canceling their CDMA service. Now their only option is to deliver on the promise - regardless of the difficulties and cost.

The fact that they have delivered 'a better network with equal or better coverage' to most users is not good enough. If QANTAS said 'we'll get you there safely', then delivered on that most of the time, would we accept it?

Cranky? You bet!!!
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Reply By: Member -Dodger - Tuesday, Jan 15, 2008 at 17:22

Tuesday, Jan 15, 2008 at 17:22
See thread 53513 and let this mob know of your problems.
I used to have a handle on life, but it broke.

Cheers Dodg.

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Reply By: Member - Willie , Epping .Syd. - Tuesday, Jan 15, 2008 at 17:55

Tuesday, Jan 15, 2008 at 17:55
Well said cranky .
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Reply By: Willem - Tuesday, Jan 15, 2008 at 17:56

Tuesday, Jan 15, 2008 at 17:56
Yeah Norm

King Ash Bay. A tad remote I think. Maybe they were right in saying that you were lucky to get CDMA out there.

Why don't you all wait until the CDMA frequency is turned off and the Next G frequency is cranked up before you start wailing like stuck pigs.
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Follow Up By: Member - Norm C (QLD) - Tuesday, Jan 15, 2008 at 18:23

Tuesday, Jan 15, 2008 at 18:23
Hi Willem,
That sounds like you are suggesting I sign up to the 'Trust Me - I'm from Telstra plan'. My name's not Billy, but it is not Silly either.

As for wait till they turn off CDMA and crank up Next G, Telstra themselves responded to me that nothing has changed and nothing is expected to change soon. Well Telstra say CDMA will swith off very soon. And once they get CDMA turned off, how hard will it be to get there attention on these issues?

Yes King Ash Bay is remote, but it had good CDMA coverage. If Next G is 'a better network with equal or better coverage', it is not unreasonable to expect that it should have Next G as well.

Oh, and finally, Telstra's own website has always shown(well since this time last year when I first looked) that the area has Next G coverage (albeit with an external antenna likely to be needed).

Put all this together and I think Next G coverage (even with an external antenna) is a reasonable expectation.

Like you, I'm used to travelling without this sort of communications and needing to make other arrangements. But that should not be an excuse for Telstra to screw its customers and exploit loopholes when they fail to deliver on a promise.
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Follow Up By: Willem - Tuesday, Jan 15, 2008 at 19:54

Tuesday, Jan 15, 2008 at 19:54
Norm

I seem to remember similar hysteria when we switched from Analogue to Digital( now Analogue was good!)

Well, I went over to Next G 12 months ago. Was sent a free Telstra phone ZTE 850. Although it may not be the best, it works well. I expect it not to receive a signal in some areas just the same as CDMA.

You were obviously lucky to get a CDMA signal from Borroloola 40km away. These isloated pockets of good signal are found in weird places. But to make a song and dance about Next G not being there at King Ash Bay is ludicrous in my opinion. Anyway each to his own.

Cheers
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Follow Up By: Member - JohnR (Vic)&Kath - Tuesday, Jan 15, 2008 at 20:08

Tuesday, Jan 15, 2008 at 20:08
Norm, you know when you have two aircraft engines they never seem to sync? I have heard it explained such;

Having two separate phone systems on the same tower that are very close in frequency and the technology differs they can't drive the new one as hard as the old has been operating until the old is switched off.

We shall see, but it has always been the case, no matter what, that some phones operate better than others. I have had one brand of phone that has been absolutely hopeless and others operate well in the same house on digital signal.

I have been in parts of Europe that can't get phone signal and their populations have far greater pulll than King Ash Bay.
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Follow Up By: stocky - Tuesday, Jan 15, 2008 at 21:20

Tuesday, Jan 15, 2008 at 21:20
SAME OR BETTER COVERAGE IN % OF LAND MASS COVERED IS WHAT THEY MEAN! :-)

There will be NextG in new areas and some old CMDA *may* miss out - ie the "fortuitous" coverage u may have experienced
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Follow Up By: Member - Davoe (Yalgoo) - Wednesday, Jan 16, 2008 at 03:14

Wednesday, Jan 16, 2008 at 03:14
Member - JohnR (Vic)&Kath

Dont be suckered in by that Telstra spin CRAP
I have been places where CDMA isnt on the tower and guess what!
next G is as bad if not worse there!
It just aint true
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Follow Up By: stocky - Wednesday, Jan 16, 2008 at 07:14

Wednesday, Jan 16, 2008 at 07:14
and what about those towers that are NextG only that exceed the best that CDMA towers could ever produce?? hmmm?
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Follow Up By: Member - JohnR (Vic)&Kath - Wednesday, Jan 16, 2008 at 08:37

Wednesday, Jan 16, 2008 at 08:37
Davoe, I don't think you are a communications specialist, but I did say "We shall see....."

You say "I have been places where CDMA isnt on the tower and guess what!
next G is as bad if not worse there!" Well how do you compare?

As I say in the earlier comment Davoe, there are lots of places in Europe that had no mobile coverage. There are lots of areas that won't have coverage here.

I am just as doubtful of Telstra spin as any other.
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Follow Up By: Member - Davoe (Yalgoo) - Wednesday, Jan 16, 2008 at 09:46

Wednesday, Jan 16, 2008 at 09:46
How do you compare??
like thisSite Link

This is from a tower that has 3g and gsm only as can CLEARLY be seen the gsm is outperforming the next G because the next G signal is so weak it has roamed to 3 bars worth of GSM as you would be aware GSM would never outperform the old CDMA
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Follow Up By: Member - Davoe (Yalgoo) - Wednesday, Jan 16, 2008 at 09:49

Wednesday, Jan 16, 2008 at 09:49
try this
http://i147.photobucket.com/albums/r308/wudinna/P1010752.jpg
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Follow Up By: stocky - Wednesday, Jan 16, 2008 at 10:18

Wednesday, Jan 16, 2008 at 10:18
Is that a NON BLUE TICK Nokia I see?

LOL

We where WARNED by the techs that the Nokia 6120 was a POS (due to extremely variable RF performance) and DO NOT use/sell it in country areas!

BEFORE you flame:
- that was from TECHS not MARKETING
- some people get good units others not so good
- Like the old Nokia flip CDMA - you either still have yours as it worked brilliantly or you smashed it with a brick years ago as it was rubbish!


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Follow Up By: Member - Davoe (Yalgoo) - Wednesday, Jan 16, 2008 at 11:18

Wednesday, Jan 16, 2008 at 11:18
Nope
blue tick LG
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Reply By: Member - Mike DID - Tuesday, Jan 15, 2008 at 18:52

Tuesday, Jan 15, 2008 at 18:52
. . . . . but I don't think that less coverage in one particular location will be enough to convince the Government that Next G coverage is less than CDMA.
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Follow Up By: Member - Norm C (QLD) - Tuesday, Jan 15, 2008 at 19:03

Tuesday, Jan 15, 2008 at 19:03
I suspect you are right Mike. I also suspect that the 'fortuitous coverage' excuse may be being applied fairly broadly at the moment. I wouldn't be surprised if there are hundreds like it around the country. If they are areas without population, it is not a big deal, but for others it is - for the people who live in or visit the area at least.
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Reply By: Kumunara (NT) - Tuesday, Jan 15, 2008 at 18:59

Tuesday, Jan 15, 2008 at 18:59
Norm C


I travel to remote areas in the Katherine Region including Borroloola. In many places I visit I get reception with NextG. I didn't with CDMA.

I have been informed by a Telstra Tech that NextG will not be on full power until CDMA is closed. If this is true I am looking forward to the CDMA network being closed.

At King Ash Bay you should be too busy catching fish to use your mobile anyway.


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Follow Up By: howie - Tuesday, Jan 15, 2008 at 19:42

Tuesday, Jan 15, 2008 at 19:42
i don't understand these 'full power' comments from telstra.
although i have installed private mobile phone systems with many basestations, the aerials are omni-directional and only have 1 power setting.
in my simplified world i imagine a tower will have say 6 aerials, 3 CDMA & 3 nextG for example.
when CDMA is pulled, the 3 aerials will be replaced by nextG.
this would not improve the coverage, which is still line-of-sight, but improve the access in that coverage area.
why would the present nextG be running at a lower power setting?
can anybody explain please.
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Follow Up By: Member - JohnR (Vic)&Kath - Tuesday, Jan 15, 2008 at 20:12

Tuesday, Jan 15, 2008 at 20:12
Kumunara, I hadn't seen your post until after I wrote mine above. Howie, read my explaination above about the power being constrained on the Next G outputs.
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Follow Up By: Kumunara (NT) - Tuesday, Jan 15, 2008 at 20:34

Tuesday, Jan 15, 2008 at 20:34
John


Thanks for the explanation.




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Reply By: Member - Wilgadene (Bundaberg) - Tuesday, Jan 15, 2008 at 19:37

Tuesday, Jan 15, 2008 at 19:37
Hi Norm

We live 20km as the crow flies from the Bundaberg CBD and used to get CDMA coverage. When contemplating the switch to Next G just a couple of months ago we had a Telstra employee come to our house with 2 different Next G phones.

As we expected there was NO signal, zilch, nada, you get the idea. When we asked how this could be when we were able to get CDMA coverage the answer was - wait for it - the sap in the trees near our house was absorbing the radio signals! Needless to say we have not yet bought a Next G phone.

Cheers
Mrs W
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Follow Up By: Member - JohnR (Vic)&Kath - Tuesday, Jan 15, 2008 at 20:13

Tuesday, Jan 15, 2008 at 20:13
Mrs W, he was obviously attracted ;-)))) Very sappy.
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Follow Up By: Member - Norm C (QLD) - Tuesday, Jan 15, 2008 at 20:31

Tuesday, Jan 15, 2008 at 20:31
I love it Mrs W. Perhaps they have a book of excuses. You got excuse 37 and I got excuse 54.

But soon, you may find yourself in the same position as the area I referred to.

A new and better network, that removes a service you previously had.

That's progress I guess. According to some anyway.
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Reply By: Member - Pesty (SA) - Tuesday, Jan 15, 2008 at 21:24

Tuesday, Jan 15, 2008 at 21:24
All we have to do is wait just a couple more weeks and we will see how crap the new service will be, and as for being able to speak to anyone in telstra after then will be immposible as they will all be on annual leave.
We "upgraded" for a better word, today and the lad in the dealers said he is going on hols in 2 weeks as he has had to tell customers how much better they will be off and he wants to clear before they all come in to castrate him!

Cheers Pesty
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Follow Up By: Wetty - Tuesday, Jan 15, 2008 at 22:20

Tuesday, Jan 15, 2008 at 22:20
What ever happened to the good old pay phone? All I can say is bugger the lot of em. . . . I prefer not having a mobile phone, managed for years without one and will manage for years to come!
Cheers All
Wetty
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Reply By: Faulic_McVitte - Wednesday, Jan 16, 2008 at 08:55

Wednesday, Jan 16, 2008 at 08:55
spent 3 wks King Ash Bay and had NextG coverage on phone and modem on external aerial. No different setup to what I used 2 yrs ago on CDMA same aerial. Difference is NextG internet is fast where CDMA was like dial up.
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Follow Up By: Pezza (Bris) - Thursday, Jan 31, 2008 at 11:54

Thursday, Jan 31, 2008 at 11:54
Hi Faulic_McVitte,
Could you tell me what brand/model phone, car kit and arial you are using please ?

Cheers
Pezza
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Reply By: Member - John (Vic) - Wednesday, Jan 16, 2008 at 15:12

Wednesday, Jan 16, 2008 at 15:12
Seems a lot of people with Next G issues own LG or Telstra branded phones.
Maybe the issue is one of quality or lack thereof with those brands / model phones and not the network???

LG isn't said to be short for Lousy Goods for nuthin!!
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