Engel warranty part II
Submitted: Tuesday, Jan 29, 2008 at 20:31
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mike w (WA)
Hello all,
swmbo took the engel to the repairers to get looked at, but said that they would not touch it until they had the warranty paperwork from me. Now from memory, I remember sending off a warranty card to engel with proof of purchase etc, but cant for the life of me remember keeping any paper work for myself. I have looked in the usual
places, but cannot find anything. Should I be looking harder, and if so, what for?
cheers
Mike
Reply By: fisho64 - Wednesday, Jan 30, 2008 at 00:29
Wednesday, Jan 30, 2008 at 00:29
AFAIK it is NOT a legal requirement to even register your purchase with any company.
It is only a courtesy so you can;
A/ be sent other advertising s++t
B/ get recalls if needed.
you definitely do not need to send them the original receipt.
Why should you have to? A company cannot get out of their statutory requirement to sell goods "of merchantable quality" by saying they dont believe you bought new when you have a receipt from a dealer with a purchase date on it.
Having said that it may be the case that the warranty is only enforceable to the ORIGINAL purchaser?
AnswerID:
284437
Follow Up By: AdlelaideGeorge - Wednesday, Jan 30, 2008 at 07:57
Wednesday, Jan 30, 2008 at 07:57
Hi fisho64 - have a look at thread 53676 for some info and links to ACCC web site information.
Happy days
George
FollowupID:
549215
Reply By: Member - joc45 (WA) - Wednesday, Jan 30, 2008 at 11:15
Wednesday, Jan 30, 2008 at 11:15
I had a B&D sander given to me as a present, and it karked it 12 months into a 2-year warranty. Rang service agents, they wouldn't touch it without a receipt. Said I didn't have one, as it was a gift. Not interested, so I rang B&D and eventually spoke to a human after some difficulty. Same thing, even tho I quoted a serial number which in part had the mfr date, proving it was within warranty. Nope, can't do anything, as they reckoned that some people bring them into the country off Ebay from another source.
Eventually had to get the person who gave the gift (who didn't have the receipt) to photocopy the Visa statement showing the purchase and attach a stat dec. Then I got it replaced no probs. Pretty bad treatment, tho.
Personally, wouldn't have bought B&D if I was paying.
Gerry
AnswerID:
284482
Follow Up By: Michael ( Moss Vale NSW) - Wednesday, Jan 30, 2008 at 22:04
Wednesday, Jan 30, 2008 at 22:04
Thats pretty poor. Next time you are after a power tool you will remember that and walk on bye... revenge is sweet!!
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FollowupID:
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Follow Up By: Shaker - Wednesday, Jan 30, 2008 at 22:53
Wednesday, Jan 30, 2008 at 22:53
All sounds fair enough to me, proof of purchase is not an unreasonable condition.
FollowupID:
549402