Engel warranty part II

Submitted: Tuesday, Jan 29, 2008 at 20:31
ThreadID: 54011 Views:3838 Replies:10 FollowUps:6
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Hello all,

swmbo took the engel to the repairers to get looked at, but said that they would not touch it until they had the warranty paperwork from me. Now from memory, I remember sending off a warranty card to engel with proof of purchase etc, but cant for the life of me remember keeping any paper work for myself. I have looked in the usual places, but cannot find anything. Should I be looking harder, and if so, what for?

cheers

Mike
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Reply By: Member - shane (SA) - Tuesday, Jan 29, 2008 at 20:50

Tuesday, Jan 29, 2008 at 20:50
do you have proof of purchase?
AnswerID: 284375

Follow Up By: mike w (WA) - Tuesday, Jan 29, 2008 at 22:23

Tuesday, Jan 29, 2008 at 22:23
sent to engel with the original warranty activation
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Reply By: Michael ( Moss Vale NSW) - Tuesday, Jan 29, 2008 at 20:51

Tuesday, Jan 29, 2008 at 20:51
Mike. Most decent companies dont need all that , they only require the purchase docket as proof of purchase. Many people pay by EFTPOS or Credit card now so it is generally on a bank statement somewhere. The warranty card thing is old hat and i guess they rely on most people not sending it to them so they can avoid the warranty period they set.. Its interesting that the manufacturers always write in the front of the instructions, thanking you for your purchase and stating that your new item will provide you with many years of faithful service but when it fails you have to fight to get it fixed..... I hope it goes ok.. Michael
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AnswerID: 284377

Follow Up By: mike w (WA) - Tuesday, Jan 29, 2008 at 22:26

Tuesday, Jan 29, 2008 at 22:26
Thanks for that,

I will check some old bank statements. Worse case, Ill bypass the local repairer (prefer to keep business local) and deal direct with engel themselves.

cheers

Mike
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Follow Up By: Member - Davoe (Yalgoo) - Wednesday, Jan 30, 2008 at 00:43

Wednesday, Jan 30, 2008 at 00:43
Where did you buy it? thats always my first port of call for warranty jobs. You dont only pay a premium over wholesale price so they can pay there staff. you are also paying for after sales service. You didnt buy it from Engal you got it from XXX fishing and camping
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Reply By: patrolmann - Tuesday, Jan 29, 2008 at 23:25

Tuesday, Jan 29, 2008 at 23:25
Hi,
I had the same problem with my 80l waeco, Could not find the receipt anywhere. Repair guy said they wont touch it unless i can find it.
So I called Waeco and asked to speak to the sales manager. He took the serial No and worked out it was still under warranty and had it fixed and now the warranty is valid.
Try the same with Engle. Worth a try
cheers
AnswerID: 284428

Reply By: fisho64 - Wednesday, Jan 30, 2008 at 00:29

Wednesday, Jan 30, 2008 at 00:29
AFAIK it is NOT a legal requirement to even register your purchase with any company.
It is only a courtesy so you can;
A/ be sent other advertising s++t
B/ get recalls if needed.

you definitely do not need to send them the original receipt.
Why should you have to? A company cannot get out of their statutory requirement to sell goods "of merchantable quality" by saying they dont believe you bought new when you have a receipt from a dealer with a purchase date on it.
Having said that it may be the case that the warranty is only enforceable to the ORIGINAL purchaser?
AnswerID: 284437

Follow Up By: AdlelaideGeorge - Wednesday, Jan 30, 2008 at 07:57

Wednesday, Jan 30, 2008 at 07:57
Hi fisho64 - have a look at thread 53676 for some info and links to ACCC web site information.

Happy days

George
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Reply By: 318 cruiser - Wednesday, Jan 30, 2008 at 09:03

Wednesday, Jan 30, 2008 at 09:03
Like people have said before if you can't find your recipt get a copy of that bank statement and like the waeco bloke said they have seriel numbers so they can trace it (to the retailer). If I were you I would call Engel. And you other people don't bag a company before he has delt with them he has only delt with a service agent.
AnswerID: 284464

Reply By: Rainman WA - Wednesday, Jan 30, 2008 at 09:25

Wednesday, Jan 30, 2008 at 09:25
From memory, Engel headquarters in Australia is in Canning Vale.

I took a fridge slide back to them after it kept unlocking when going up steep hills or when on rough terrain, they replaced it without even wanting to see any proof of purchase. The slide was well out of the normal 3 year warranty period.
AnswerID: 284467

Reply By: Member - bungarra (WA) - Wednesday, Jan 30, 2008 at 09:56

Wednesday, Jan 30, 2008 at 09:56
Mate had an Engel outside warranty....( 12 months outside)

He spoke with the place of purchase ....they contacted Engel (WA) who agreed that despite outside of warranty that it should not have happened...Engel supplied the parts and he only paid the labour...cant fault that
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AnswerID: 284473

Reply By: Member - joc45 (WA) - Wednesday, Jan 30, 2008 at 11:15

Wednesday, Jan 30, 2008 at 11:15
I had a B&D sander given to me as a present, and it karked it 12 months into a 2-year warranty. Rang service agents, they wouldn't touch it without a receipt. Said I didn't have one, as it was a gift. Not interested, so I rang B&D and eventually spoke to a human after some difficulty. Same thing, even tho I quoted a serial number which in part had the mfr date, proving it was within warranty. Nope, can't do anything, as they reckoned that some people bring them into the country off Ebay from another source.
Eventually had to get the person who gave the gift (who didn't have the receipt) to photocopy the Visa statement showing the purchase and attach a stat dec. Then I got it replaced no probs. Pretty bad treatment, tho.
Personally, wouldn't have bought B&D if I was paying.
Gerry
AnswerID: 284482

Follow Up By: Michael ( Moss Vale NSW) - Wednesday, Jan 30, 2008 at 22:04

Wednesday, Jan 30, 2008 at 22:04
Thats pretty poor. Next time you are after a power tool you will remember that and walk on bye... revenge is sweet!!
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Follow Up By: Shaker - Wednesday, Jan 30, 2008 at 22:53

Wednesday, Jan 30, 2008 at 22:53
All sounds fair enough to me, proof of purchase is not an unreasonable condition.
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Reply By: MEMBER - Darian (SA) - Wednesday, Jan 30, 2008 at 21:21

Wednesday, Jan 30, 2008 at 21:21
If you can prove that you purchased it on a certain date (by any practical means) all other "red herrings" (like warranty registration cards) tossed up by the manufacturers are technically meaningless in most (if not all states) of Australia. Prove the purchase..... stand your ground.
AnswerID: 284602

Reply By: mike w (WA) - Wednesday, Jan 30, 2008 at 21:53

Wednesday, Jan 30, 2008 at 21:53
Thanks all.

Taken all on board and have contacted the repairer. Seems to be no problem now (with the warranty, not the fridge grrrrr).

Cheers, Mike
AnswerID: 284615

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