Winge from other side of the fence

Submitted: Tuesday, Feb 05, 2008 at 21:26
ThreadID: 54281 Views:1869 Replies:15 FollowUps:6
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I know allot of people have bad stories to share about workshops around the country from a customers point of view, so I thought i would tell a story from the mechanics side.
A customer booked in his Jackaroo for a set of brake pads very specific that the pads only be replaced no disc machining.
When I drove the car onto the 4 post hoist and put my foot on the brake the pedal when to the floor and the car stopped only by way of the stops at the end of the hoist, upon further inspection the reason for this brake condition was the fact that the customer had driven the car from Newcastle to Canberra metal to metal on the backing plates of the brake pad until it was so thin that it fell out of the calliper, then wore the piston of the to the point that it let all the brake fluid out of that calliper and hence no brakes at all.
When I rang the customer to inform him of what I had discovered, and the cost of the repair I was astonished with the reply " I wasn't expecting that much can you patch it up with new pads on one side?"
This is a person who was risking his own life and every ones life around him driving a car in this condition and still doesn't get it.
Rant over, just to let you know what we come up against from time to time
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Reply By: Andrea11 - Tuesday, Feb 05, 2008 at 21:36

Tuesday, Feb 05, 2008 at 21:36
Hi Bludog,

Aren't some ppl inconsiderate! can't help it if this person doesn't value his own life, but apparently he has no regard for anyone elses either.

Andrea
AnswerID: 285854

Reply By: oldpop - Tuesday, Feb 05, 2008 at 21:40

Tuesday, Feb 05, 2008 at 21:40
Bludog
Know exactly what you are up against I run out of magic wands etc so I sold my business 10 years ago only have to worry about fixing the home fleet now you realize that it your your fault that their car is broken and you busted your but to find out want caused their drama and they don't want to pay to have it fixed

Regards Old pop
AnswerID: 285855

Reply By: Member - jjt98 (QLD) - Tuesday, Feb 05, 2008 at 21:42

Tuesday, Feb 05, 2008 at 21:42
Hi Bluedog,
It's always good balance to hear the other side. Some people have it set in their mind that they are going to get ripped off which disengages them from listening to logic.
Battle on my friend.
Cheers
Jason
AnswerID: 285857

Reply By: pop2jocem - Tuesday, Feb 05, 2008 at 21:46

Tuesday, Feb 05, 2008 at 21:46
Bludog

You insensitive mechanic you. Dont you know that the customer is always right? The customer has the right to be arrogant, obnoxious and down right ignorant but as the customer, is ALWAYS right. He may have no more inkling of whats making the wheels of his automobile go around (or in this case stop) than he does about quantum physics. This does not abrogate his right to tell you how to do your job that you in all probability have been doing quite successfully for some time.

SHAME BLUDOG SHAME

;-)))))
AnswerID: 285859

Follow Up By: bludog - Tuesday, Feb 05, 2008 at 21:52

Tuesday, Feb 05, 2008 at 21:52
Good to see some old mechs that know the drill, the sad thing is some of us are the worst for our own industry by bad mouthing other workshops work to make our selves look better.
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FollowupID: 550851

Follow Up By: pop2jocem - Tuesday, Feb 05, 2008 at 22:05

Tuesday, Feb 05, 2008 at 22:05
Bludog

I have always struggled with the concept that electricians, plumbers and painters have to be qualified and hold the relevant license but the bloke who fixes your brakes, steering or suspension only has to buy a box of spanners.
Before all the electricians, plumbers and painters form a lynch mob, I have no problem with them having to be licensed and suitably qualified. Why not mechanics?
Cheers Pop
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FollowupID: 550856

Reply By: Member - Phil G (SA) - Tuesday, Feb 05, 2008 at 21:58

Tuesday, Feb 05, 2008 at 21:58
I reckon he knew the pads were worn - was probably told to replace them last service..... a couple of years ago :-)
AnswerID: 285865

Reply By: ian.m - Tuesday, Feb 05, 2008 at 22:23

Tuesday, Feb 05, 2008 at 22:23
yeh know what you mean, many years ago at a major ford dealer ship at parramatta when on the tools a guy booked his f150 in to check a motor concern drove car in work bay touched brakes and pulled madly to left found vice gripes on brake line, fixed engine concern, talked to owner his answer it still stopes, hang on to steering wheel ill fix that later?????????
AnswerID: 285875

Reply By: KSV. - Tuesday, Feb 05, 2008 at 22:27

Tuesday, Feb 05, 2008 at 22:27
Probably my approach not really customer-oriented, but if such thing happens to me I would accurately assemble everything back to previous condition and told him "F** o** and find someone else to do such job!" I do not think that you lose that much if you rid of such a "customer"!

Cheers
Serg
AnswerID: 285877

Follow Up By: bludog - Tuesday, Feb 05, 2008 at 22:38

Tuesday, Feb 05, 2008 at 22:38
Yes problem is you lay spanner on car, car involved in fatal accident,car no good, you in trouble.
Know what you are saying, but most of us in the trade are here to do a job probably and help our customers, this guy eventually was talked around into doing the right thing and all ended well. Some don't.
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FollowupID: 550866

Follow Up By: KSV. - Wednesday, Feb 06, 2008 at 08:06

Wednesday, Feb 06, 2008 at 08:06
If you like to be really naughty, you can report it to Police, thus a) you have not got any responsibility anymore; and b) they issue him warrant to get vehicle RWC. Believe me no-one mechanic will cut corner to fill such a request!

Cheers
Serg.
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FollowupID: 550897

Follow Up By: Member - Mike DID - Wednesday, Feb 06, 2008 at 11:32

Wednesday, Feb 06, 2008 at 11:32
"you can report it to Police,"

This is the ONLY responsible thing to do in cases like this.

If people want to risk their own lives - ok.

But attitudes to vehicle safety like this result in innocent passengers and people in other cars being killed.

Surely RTA would slap a Defect Notice on this car.
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FollowupID: 550921

Reply By: Member - Davoe (Yalgoo) - Tuesday, Feb 05, 2008 at 22:36

Tuesday, Feb 05, 2008 at 22:36
Yououghta start up a regular column I think street machine and maybe wheels used to have a section where the mechanic would relate bizare workshop stories
- I loved it
AnswerID: 285881

Reply By: Dunco (NSW) - Tuesday, Feb 05, 2008 at 23:02

Tuesday, Feb 05, 2008 at 23:02
What happened in the end...gotta get the end of the story mate....

Did you hit him or burn his car :)


AnswerID: 285891

Follow Up By: bludog - Tuesday, Feb 05, 2008 at 23:09

Tuesday, Feb 05, 2008 at 23:09
Neither, fixed car properly, sent customer on his way.
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FollowupID: 550874

Reply By: Member - Lionel A (WA) - Wednesday, Feb 06, 2008 at 08:12

Wednesday, Feb 06, 2008 at 08:12
Yep...know where your comming from mate.

Years ago working in the tyre industry should have seen some of the rubber people would bring in for repairs.

I wouldnt fit this stuff to a wheelbarrow let alone a vehicle.

Usual reply..."its just as a spare, wouldnt use it"....hahaha.

Cheers.....Lionel.
AnswerID: 285916

Reply By: Member - Oldbaz. NSW. - Wednesday, Feb 06, 2008 at 12:16

Wednesday, Feb 06, 2008 at 12:16
Bloody Hell mate, what a shocker...gives us Jack drivers a bad
name...:))....oldbaz.
AnswerID: 285946

Reply By: TerraFirma - Wednesday, Feb 06, 2008 at 12:54

Wednesday, Feb 06, 2008 at 12:54
There are plenty of them around Bludog but no matter how many times you hear these stories they still piss you off.
AnswerID: 285951

Reply By: Ozboc - Wednesday, Feb 06, 2008 at 14:54

Wednesday, Feb 06, 2008 at 14:54
May be a silly question , but being a licensed repairer are you not obligated to report the car to the RTA if you feel it is in an un roadworthy and UNSAFE condition knowing the owner will be driving it as it is ?
AnswerID: 285965

Reply By: theanimal - Wednesday, Feb 06, 2008 at 17:27

Wednesday, Feb 06, 2008 at 17:27
stop whining, just tighten up the hand brake cable
AnswerID: 285995

Reply By: mechpete - Friday, Feb 08, 2008 at 22:39

Friday, Feb 08, 2008 at 22:39
these morons should not be liscenced to drive on the roads ,
who cares about his own life ,but he clearly has no regard for other peoples wellbeing ,probably hasn,t had an accident but caused a lot ,
mechpete
AnswerID: 286465

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