Sunday, Feb 24, 2008 at 12:43
The Lava Tubes were worth a look the
camp ground was great, but the attitude of the people that ran the show was very unprofessional.
The first person we saw was more interested in finishing her conversation with her friend than she was serving us, A wait of at least 5 minutes and yes she could see us, then all she was interested in doing was taking money off us, meaning that if we didn't book the tour there and then we would probably miss it, we booked it 2 hours later after reading all the info, the tour was only 1/2 full the next day, the next morning before the tour it took her another 5 minutes to serve me when I bought some drinks for the tour..
Then there was the tour, as they do at Kingfisher Resort as they are run by the same mob you get a run down of what you can buy were you can buy it, this spiel is longer than the one about the tour.
The guide was on his first tour and as far as I am concerned he did a good job, but the woman that big noted herself that she had been guiding there for 20 years spoiled it as she corrected his small and probably not noticed mistakes in front of every body his confidence was shot to pieces by the end of the tour, this made other uncomfortable as
well, the thing was, she herself wasn't that Knowledgeable, not for her 20 years there anyway, she was more interested about bagging their opposition, apparently they didn't have any for a while then their 25 year exclusive lease ran out this meant other tour companies could move in.
For a place that has Savannah Guides and Accreditation ETC the service was very poor, we made note of this on their comment sheet.
They will never get another $$ off me again, this includes Kingfisher Bay.
Cheers Steve.
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