Not happy,.... seriously not happy, GMH
Submitted: Thursday, Mar 06, 2008 at 12:51
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GoneTroppo Member (FNQ)
On 29 January my wife had a tangle with a Wallaby at a 110k on the Highway in our 07 Rodeo Twin Cab.
Couple of 360's and finished up in the gutter. Shiny side up fortunately. She was fairly shaken but not hurt. That was the good news.
Insurance Co took a week to assess. OK I'll cop that, we're pretty regional.
Now for the whammy. The two airbags were ordered at the time along with other parts. Everything is here except the passenger Airbag which is expected in "about" two weeks into
Melbourne then another week to get here.
All up it will over two MONTHS to get a replacement Airbag.
I'm told the car is not able to be driven as it is technically unroadworthy and the panel place will not release it.
So we're without a car for over two months because a Manufacturer cannot provide a common spare part for a very popular car. I just don't get it. It sucks.
How would I be if I had to use it for business? Hire a car at $100 a day for a couple of months.
You hear these stories about oddball low volume cars, but not a "common as can be" 2007 Rodeo. Surely there rests a responsibility with the Manufacturer to provide parts in a timely manner.
I wonder just how common this sort of thing is and do we all just have to accept it?
Reply By: JimDi - Thursday, Mar 06, 2008 at 14:53
Thursday, Mar 06, 2008 at 14:53
Had a not dissimilar problem with Ford some years back after my wife had a minor prang. The parts were unavailable and after 3 months I had a run in with the repairer who stated the insurance co. would not release until repaired. The problem was the parts were just not available. It was a crumpled rear end, not mechanical, just replaceable components.
My solution was to eventually pressure the insurance co. I stated that if THEIR repairer could not repair in a fair amount of time then they should write the vehicle off and pay me my money.... and I persisted with heaps of daily phone calls.
To their credit the NRMA gave up on Ford and sourced the part themselves. It took another two weeks to source the parts.
This is of absolutely no use to you but it shows nothing much has changed in fifteen or so years.
JimDi
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