AAAARRRRGGGHHHH....I spoke too soon......................
Submitted: Tuesday, Mar 25, 2008 at 07:09
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Willem
Here I was extolling the virtues of my Telstra NextG ZTE F850 phone. It had performed faultlessly for 14 months until yesterday arvo, when, whilst on a call, it cut out. After engaging the help of a younger brain we still could'nt figure out what was wrong.
A call can be made but there is no dialling tone. The person at the other end can hear me but I can't hear them. I can receive a call and can hear the other party speaking but they cannot hear me.
One can get around the problem by using the Hands Free facility but it is a pain and not clear( the sound echoes).
After discussing the problem with Telstra(after hanging on for 20 minutes) I was told it is a Software problem(Ah! so its a known problem?) and the phone needs to be sent for repair at my cost(its out of warranty). And Yes its not a Telstra Phone(though it came in packaging stating its a Telstra phone) but made by someone else and the warranty, which has expired, is covered by them.
And yes, I am stuck with 10 months of contract!
I shall be making a noise to Telstra today but I don't like my chances.
Cheers
Reply By: Garbutt - Tuesday, Mar 25, 2008 at 09:54
Tuesday, Mar 25, 2008 at 09:54
Willem,
I had similar probs with a ZTE, fortunately before the warranty expired. Telstra replaced it with a Nokia, no questions asked, but have heard of many in the same boat as you, once out of warranty, too bad. We have ZTE for work phones and they have similar problems, so does my wifes work phone. It sometimes just turns itself off for no reason. She is an on-call medical tech and we received a phone call on our
home phone from a Doc asking her if she was on call because the ZTE work phone was going straight to message bank despite it being turned on and sitting right next to her. They are a big problem and cannot be replied on.
GB
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Follow Up By: Member - Davoe (Yalgoo) - Tuesday, Mar 25, 2008 at 10:22
Tuesday, Mar 25, 2008 at 10:22
I keep hearing of the great customer service people have had with their stuffed ZTE
We went to 3 Telstra (notdealers telstra) shops and not one would even send it away let alone provide another phone ad it was only about 6 months old.
In the end she had to by another phone as she eeded it for job seeking
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Follow Up By: Blaze - Tuesday, Mar 25, 2008 at 14:03
Tuesday, Mar 25, 2008 at 14:03
GB
1 win and you change your profile
pic..... Hmmmmm Lets hope its not a bad omen..
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