AAAARRRRGGGHHHH....I spoke too soon......................

Submitted: Tuesday, Mar 25, 2008 at 07:09
ThreadID: 55885 Views:2424 Replies:8 FollowUps:12
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Here I was extolling the virtues of my Telstra NextG ZTE F850 phone. It had performed faultlessly for 14 months until yesterday arvo, when, whilst on a call, it cut out. After engaging the help of a younger brain we still could'nt figure out what was wrong.

A call can be made but there is no dialling tone. The person at the other end can hear me but I can't hear them. I can receive a call and can hear the other party speaking but they cannot hear me.

One can get around the problem by using the Hands Free facility but it is a pain and not clear( the sound echoes).

After discussing the problem with Telstra(after hanging on for 20 minutes) I was told it is a Software problem(Ah! so its a known problem?) and the phone needs to be sent for repair at my cost(its out of warranty). And Yes its not a Telstra Phone(though it came in packaging stating its a Telstra phone) but made by someone else and the warranty, which has expired, is covered by them.

And yes, I am stuck with 10 months of contract!

I shall be making a noise to Telstra today but I don't like my chances.

Cheers

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Reply By: Kev & Darkie - Tuesday, Mar 25, 2008 at 07:20

Tuesday, Mar 25, 2008 at 07:20
Don't worry Willem,
Sam's blackberry that is 4 months old has packed up and refuses to work now. It was won as a raffle prize and therefore no warranty, but one would have thought it would have lasted a lot longer.

Cheers Kev
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Follow Up By: Willem - Tuesday, Mar 25, 2008 at 08:06

Tuesday, Mar 25, 2008 at 08:06
Them's the breaks...literally....lol


Cheers
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Reply By: Rock Ape - Tuesday, Mar 25, 2008 at 07:27

Tuesday, Mar 25, 2008 at 07:27
Willem,

try this number and 1800 888 888, don't know how you will go although they helped me no end.

I have a TU550 and when I complained about the dropouts and lack ok signal they told me to take it in and they would send it for a software upgrade. He also told me to buy an external aerial and if the service didn't improve Telstra would give me my money back.

Hope you have success
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Follow Up By: Willem - Tuesday, Mar 25, 2008 at 08:04

Tuesday, Mar 25, 2008 at 08:04
Thanks will try that number when the sun comes up :-)


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Follow Up By: RosscoH - Tuesday, Mar 25, 2008 at 12:08

Tuesday, Mar 25, 2008 at 12:08
Rock Ape,
Don't worry about the upgrade or the Aerial just tell them the phone is not worth a pinch of the proverbial and tell them you want a new phone, but not a useless LG. Have just done it myself, had a LG TU550 and it has been hoprless from day1, the external aerial is about 9 inches long, I refused to use it as with the phone in my pocket the aerial would poke me in the eye. Telstra cancelled my contract at no expense to me and replaced it with a Nokia 6120 and there is no comparison between the 2 phones. Very happy with the Nokia although it does warm up a bit if on the phone for quite a few minutes.

Cheers RosscoH
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Follow Up By: Rock Ape - Tuesday, Mar 25, 2008 at 12:21

Tuesday, Mar 25, 2008 at 12:21
Thanks Rossco
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Reply By: Member - Davoe (Yalgoo) - Tuesday, Mar 25, 2008 at 07:42

Tuesday, Mar 25, 2008 at 07:42
change the setting to GSM. Whenever i cant get a call out i do that and it usually fixes it
AnswerID: 294534

Follow Up By: Willem - Tuesday, Mar 25, 2008 at 08:05

Tuesday, Mar 25, 2008 at 08:05
Thanks Davoe. Tried that but the problem is still there.


Cheers
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Reply By: Nick R (VIC) - Tuesday, Mar 25, 2008 at 08:16

Tuesday, Mar 25, 2008 at 08:16
Willem
did you turn the phone off then back on? about 3 times in 18 months I have been unable to get signal in areas where I clearly should. I fixed it by turning the phone off and back on. Truckster reckons that method fixes most computer problems too......
Pity it rarely works for cars.....
Nick
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Follow Up By: Willem - Tuesday, Mar 25, 2008 at 08:24

Tuesday, Mar 25, 2008 at 08:24
Yerr Nick....rerad my posdt. The phone rings and receives calls but there is no voice modulation unless I press OK to switch over Handsfree Mode


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Follow Up By: Member - David P (VIC) - Tuesday, Mar 25, 2008 at 21:57

Tuesday, Mar 25, 2008 at 21:57
I was told by a mobile phone tech that you shud turn your phone off say one night a week....(perfect excuse for peace) I am sure he said it was so a new upgrade could be installed???.....I didn't understand then nor now, but for what it is worth...silverback
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Reply By: Member - Doug T (FNQ) - Tuesday, Mar 25, 2008 at 08:22

Tuesday, Mar 25, 2008 at 08:22
Willem
Wouldn't you be better off with one like this
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Follow Up By: Willem - Tuesday, Mar 25, 2008 at 08:25

Tuesday, Mar 25, 2008 at 08:25
Or a coupla jam tims and string....LOL
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Reply By: Andrea11 - Tuesday, Mar 25, 2008 at 09:51

Tuesday, Mar 25, 2008 at 09:51
Good Morning Willem,

When talking to telstra and if you get no satisfaction Call the telecomunications ombudsman what a lot of ppl don't know is that when you are on a contract with any telco they have to provide you with a working phone by law......The same thing happend to our son and this is exactly what he did, and his phone was out of warrenty.

Good Luck

Andrea
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Follow Up By: Andrea11 - Tuesday, Mar 25, 2008 at 09:54

Tuesday, Mar 25, 2008 at 09:54
Ps Vodafone fixed my sons phone very quickly I might add.

Andrea
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Reply By: Garbutt - Tuesday, Mar 25, 2008 at 09:54

Tuesday, Mar 25, 2008 at 09:54
Willem,

I had similar probs with a ZTE, fortunately before the warranty expired. Telstra replaced it with a Nokia, no questions asked, but have heard of many in the same boat as you, once out of warranty, too bad. We have ZTE for work phones and they have similar problems, so does my wifes work phone. It sometimes just turns itself off for no reason. She is an on-call medical tech and we received a phone call on our home phone from a Doc asking her if she was on call because the ZTE work phone was going straight to message bank despite it being turned on and sitting right next to her. They are a big problem and cannot be replied on.

GB
AnswerID: 294559

Follow Up By: Member - Davoe (Yalgoo) - Tuesday, Mar 25, 2008 at 10:22

Tuesday, Mar 25, 2008 at 10:22
I keep hearing of the great customer service people have had with their stuffed ZTE
We went to 3 Telstra (notdealers telstra) shops and not one would even send it away let alone provide another phone ad it was only about 6 months old.
In the end she had to by another phone as she eeded it for job seeking
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Follow Up By: Blaze - Tuesday, Mar 25, 2008 at 14:03

Tuesday, Mar 25, 2008 at 14:03
GB

1 win and you change your profile pic..... Hmmmmm Lets hope its not a bad omen..
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Reply By: MartyB - Tuesday, Mar 25, 2008 at 22:13

Tuesday, Mar 25, 2008 at 22:13
Willem,
Ring Telstra & tell them you are not happy with the reception of your existing handset. Don't tell them it is stuffed. Put on a good story about how you need it for outback travel (shouldn't be too hard for you) & see if they will offer you a newer model handset. Telstra is trying it's hardest to fix anyone's handset problems so they can finally turn off CDMA. So hopefully they will offer you a new handset at the right price.

Marty.
AnswerID: 294737

Follow Up By: Willem - Wednesday, Mar 26, 2008 at 04:44

Wednesday, Mar 26, 2008 at 04:44
Hi Marty

I am not prone to telling Porkies. If one keeps to the truth you have a better chance of a good outcome. I have already established and noted the software problem with Telstra technicalservices.
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