Failure of brand new Camper Trailer

Submitted: Thursday, Apr 17, 2008 at 18:57
ThreadID: 56733 Views:6482 Replies:18 FollowUps:50
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Hi all,

I am trying to help a friend who has had a bad experience buying a brand new camper trailer (sold as light off road). On its first trip at Christmas about 100km from home it failed disastrously – both sides of A frame cracked and eventually broke completely (see photos below). In second photo note gap at top and bottom of box – gap at bottom is correct distance. Chassis has been re welded by manufacturer but friend is still not happy: In brief
1.Chassis is still 1.5mm thick steel and will probably fail again
2.Coupling is welded straight on to end of A frame – no backing plate or bolts.
3.Gas cylinder on side sticks out further than wheel guards.
4. No manufacturers compliance plate fitted to trailer
5. Trailer was registered from a date earlier than its construction start.
Phone calls to Queensland Transport and Office of Fair Trading offered little help. There apparently is no standard for manufactures of these trailers – 1.5mm steel is inadequate but not illegal? I know there is “fit for purpose” argument but it may be difficult and costly to prove. My friend works part time and gets a part pension and is already using finance to pay for trailer so can’t afford to outlay more good money after bad.
I guess the bottom line is beware of what you are buying but has anyone got any suggestions what we can do to help my friend get compensation or what standards may exist for such a trailer? We need some concrete evidence of where any part of the trailer is sub standard or illegal?
Thanks for any advice,
Cheers, Glen
PS Sorry I can't get the photo to load - I scanned a colour print my friend took (TIF file) but it won't load here.

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Reply By: Member - Graham H (QLD) - Thursday, Apr 17, 2008 at 19:07

Thursday, Apr 17, 2008 at 19:07
Save file as a Jpeg and make it a small file and it will load
AnswerID: 299054

Follow Up By: Saharaman (aka Geepeem) - Thursday, Apr 17, 2008 at 19:46

Thursday, Apr 17, 2008 at 19:46
My scanner only gives 2 options to save as a TIF or MDI file.
Can you advise how I can convert this to Jpeg format?
Thanks,
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Follow Up By: Member - Graham H (QLD) - Thursday, Apr 17, 2008 at 20:19

Thursday, Apr 17, 2008 at 20:19
Use something like Photoshop and "save as"
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Follow Up By: GlenJ - Thursday, Apr 17, 2008 at 21:27

Thursday, Apr 17, 2008 at 21:27
A quick tip on the photos for resizing.
For those who don't know their way around a paint program, you could also email it to your self:)

Right click on the image or images and choose "send to" "mail recipient"
click on "show more options"
Select "Make my pictures this size"
I would recommend 800x600

This is also good to do all your photos like this when emailing(unless you need best quality).
THis way you wont be sending annoying large photos to your friend which you have to scroll from one end of the world to the other to look at them

Ric
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Reply By: Dunaruna - Thursday, Apr 17, 2008 at 19:08

Thursday, Apr 17, 2008 at 19:08
All vehicles have national design rules, trailers included. I would strongly suggest you persist with Qld transport and don't touch the trailer until then.

At least one of the problems you listed is an ADR violation (the gas bottle).

Would really like to see some pics. If you like, you can e-mail them to me and I'll post them here.
AnswerID: 299056

Follow Up By: Dunaruna - Thursday, Apr 17, 2008 at 19:09

Thursday, Apr 17, 2008 at 19:09
and the compliance tag
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Follow Up By: Saharaman (aka Geepeem) - Thursday, Apr 17, 2008 at 19:16

Thursday, Apr 17, 2008 at 19:16
Thanks Dunaruna,

I can email a pic to you if you can load it for me.
My email address is:

havilahheights@aapt.net.au

If you send me an email I can reply with pic attached.
Thanks
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Reply By: Member - Andrew (QLD) - Thursday, Apr 17, 2008 at 19:11

Thursday, Apr 17, 2008 at 19:11
I thought point number 4. was a requirement in Qld?? See page 3 on this PDF form:

http://www.support.transport.qld.gov.au/qt/formsdat.nsf/qtforms/QF3970/

Andrew
AnswerID: 299057

Follow Up By: Dunaruna - Thursday, Apr 17, 2008 at 19:13

Thursday, Apr 17, 2008 at 19:13
Pretty sure it is a national requirement. The dates not gelling is also a violation.
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Reply By: Brew69(SA) - Thursday, Apr 17, 2008 at 19:16

Thursday, Apr 17, 2008 at 19:16
What exactly is light off road?
Was it made in China crap?
AnswerID: 299058

Follow Up By: Saharaman (aka Geepeem) - Thursday, Apr 17, 2008 at 19:19

Thursday, Apr 17, 2008 at 19:19
No it was made right here on the northside of Brisbane.
100% Aussie made - but who knows where the steel came from etc.
I did not mention name of manudfacturer for legal reasons.
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Reply By: mowing - Thursday, Apr 17, 2008 at 19:38

Thursday, Apr 17, 2008 at 19:38
The local member can take up the issue with Queensland Transport. If not there is always the "today tonight" "current affairs" that would take up the cause.

Regards

Mark
AnswerID: 299063

Reply By: Dunaruna - Thursday, Apr 17, 2008 at 19:52

Thursday, Apr 17, 2008 at 19:52
Test.

AnswerID: 299065

Follow Up By: Dunaruna - Thursday, Apr 17, 2008 at 19:54

Thursday, Apr 17, 2008 at 19:54
Saharaman e-mailed me the pic but it refuses to upload, thought I'd run a test to make sure the problem is not at my end.

The pic he sent me is a tif file, I am currently trying to convert it to a JPG.

Any other ideas?
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Follow Up By: MickeyJ - Thursday, Apr 17, 2008 at 20:29

Thursday, Apr 17, 2008 at 20:29
You should be able to open it in paint, then save as , and use the drop down box to save it as a jpeg.

Mickey
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Follow Up By: Dunaruna - Thursday, Apr 17, 2008 at 20:41

Thursday, Apr 17, 2008 at 20:41
That was the strange thing, I could open it with paint, nero, windows pic viewer but as soon as I tried to upload it, I got an error message (incorrect file type). I had to repair it and then convert to JPG. Fixed.

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Reply By: On Patrol (East Coast) - Thursday, Apr 17, 2008 at 19:55

Thursday, Apr 17, 2008 at 19:55
Saharaman
While I really feel for your friend it is another case of shonks ripping people off.

Item 1. You say thats not illigal in Qld.?

Item 2. Is illegal. Cast couplings should NEVER be welded, only bolted. That is against NSW regulations, manufacturers reccomendations etc, who knows about Qld?

Item 3 is illegal. They should not stick out beyond the trailer. As staed before.

Item 4 In NSW if a trailer has to be re registered it must go for a green slip. That is an engineers or registered inspection station

Item 5. Surely if it has recently been modified from original it MUST have a compliance plate, or it is unroadworthy?????

While a call to Fair Trading was fruitless it only costs a few $ (35-40) to lodge a formal complaint, then they HAVE TO act on his behalf, instead if an overworked clerk dismissing the issue out of hand.

They said the same thing to me some years back re a car my daughter had problems with, when it got to the small caims trib. the commisinor ruled in our favour and we got 85% of our money back. Get together as much info and repair quotes etc as you can to support your claim. Know exactly how much you are out of pocket due to this and have dockets and quotes to PROVE it.
Go For It, all you have to lose is a few dollars.
Colin.
AnswerID: 299067

Follow Up By: Saharaman (aka Geepeem) - Thursday, Apr 17, 2008 at 20:01

Thursday, Apr 17, 2008 at 20:01
Thanks Colin (and to others who made suggestions above)
There are some good points you raised.
But where you say a certain thing is illegal - where is it stated that a certain thickness of steel must be used? etc
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Reply By: Dunaruna - Thursday, Apr 17, 2008 at 20:34

Thursday, Apr 17, 2008 at 20:34
AnswerID: 299075

Follow Up By: Saharaman (aka Geepeem) - Thursday, Apr 17, 2008 at 20:39

Thursday, Apr 17, 2008 at 20:39
Yes thats it - thanks Dunaruna for a job well done

See crack in top photo - eventually broke right through on both sides and A frame fell to road.
Was travelling on bitumin at time and not overloaded in case anyone was wondering.
fact is 1.5mm steel won't do the job on road or off road.
But is it illegal to use 1.5mm steel/
Glen
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Follow Up By: Member - Matthew C - Thursday, Apr 17, 2008 at 20:53

Thursday, Apr 17, 2008 at 20:53
Why would it start to crack there anyway,there is no apparent join or pivot point ,seems like that is where all the weight is articulating up and down and caused metal fatigue.

MAtt
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Follow Up By: Member - Warfer (VIC) - Thursday, Apr 17, 2008 at 22:35

Thursday, Apr 17, 2008 at 22:35
*Why would it start to crack there anyway,there is no apparent join or pivot point*


I assume your looking at the fist pic,look under trailer to the other side,there is a weld,i believe he has used old metal tubing,or maybe left to the weather for awhile,then rust starts inside the tubing (not paint protected) and most of the time it sweats...Rusty metal and or bad welds ...

I believe Its the angle of the photo that distorts the welds joining up from one side to the other..

Then the tubing gets thinner and bingo..

It happened to me when i borrowed a trailer for the day..


cheers
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Reply By: autosparky - Thursday, Apr 17, 2008 at 20:48

Thursday, Apr 17, 2008 at 20:48
looks like the guy who put this together needs shooting
the a frame should not be welded on the top face where it meets the box section of the trailer only underneath to the chassis to rigid not enough flex hence the cracking
AnswerID: 299077

Follow Up By: Saharaman (aka Geepeem) - Thursday, Apr 17, 2008 at 21:01

Thursday, Apr 17, 2008 at 21:01
Thanks autosparky thats a good point you raise.
Not being a tradesperson myself I probably would never have realised that point. It goes to show the power of a forum like this where someone knowledgeable can pick up a problem quickly.
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Follow Up By: Member - Matthew C - Thursday, Apr 17, 2008 at 21:09

Thursday, Apr 17, 2008 at 21:09
Can you clarify what you mean about the welding,im trying to understand what you mean.

Does this trailer have any suspension.

Matt
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Follow Up By: Saharaman (aka Geepeem) - Thursday, Apr 17, 2008 at 21:14

Thursday, Apr 17, 2008 at 21:14
Yes Matt it has leaf suspension but I don't know how many.
I'll let autosparky comment on your welding question
Glen
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Follow Up By: Member No 1- Friday, Apr 18, 2008 at 08:58

Friday, Apr 18, 2008 at 08:58
autosparky,
i am trying to understand what you mean. I read what i think you you are saying in another forum somewhere and have been trying to figure out what was being meant.

...in the photo below i have arrows to weld that i think you refer to as "should not weld" is that correct? ......incidently this pic is from a caravan builders web site!
Image Could Not Be Found
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Follow Up By: Dunaruna - Friday, Apr 18, 2008 at 14:55

Friday, Apr 18, 2008 at 14:55
That area is normally gusseted with a 2 0r 3 mm triangle, apart from that, it is acceptable. I'm guessing that autosparky is talking about longitudinal welds.
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Follow Up By: autosparky - Friday, Apr 18, 2008 at 20:03

Friday, Apr 18, 2008 at 20:03
those are the ones not to be welded. now its time to fall into aids alchol induced dizzy spells have a good weekend
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Follow Up By: Dunaruna - Friday, Apr 18, 2008 at 21:43

Friday, Apr 18, 2008 at 21:43
Sorry autosparky but almost every van on the market is built that way, you know something they don't?

Gussetted (and the standard stress truss), no problem.
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Follow Up By: autosparky - Friday, Apr 18, 2008 at 22:04

Friday, Apr 18, 2008 at 22:04
old world technology!
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Follow Up By: Member No 1- Sunday, Apr 20, 2008 at 09:30

Sunday, Apr 20, 2008 at 09:30
okay......so who is going to convince what is right or wrong
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Follow Up By: Dunaruna - Sunday, Apr 20, 2008 at 09:59

Sunday, Apr 20, 2008 at 09:59
More for my own peace of mind than anything else, I'm going to check and photograph a range of caravan brands and how they connect their drawbars. I'll post pics in the next few days.

I do know one thing for a fact, never ever seen 1.5mm tubing on a van, 3mm is the norm.
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Follow Up By: autosparky - Monday, Apr 21, 2008 at 20:41

Monday, Apr 21, 2008 at 20:41
To members n01 and dunaruna
those horizantal welds should not be made on caravans either. the stress of towing will invariably cause metal fatigue . I suppose most caravan manufacturers assume that there will be less of a tendancy to over load a van , wheras trailer mufacturers know that trailers will be overloaded? . this is what i was taught when doing welding. sorry its taken a while to get back to you .
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Reply By: Member - Barnray (NSW) - Thursday, Apr 17, 2008 at 21:24

Thursday, Apr 17, 2008 at 21:24
Image Could Not Be FoundTo be truthful I wouldn't even use 2mm for a A-frame. This is a picture of my current camper construction and the whole chasiss is of 2.5mm and not a weld across any horizontal. Barnray
AnswerID: 299084

Follow Up By: Member - Barnray (NSW) - Thursday, Apr 17, 2008 at 21:27

Thursday, Apr 17, 2008 at 21:27
PS At most nothing that is in a straight line across the trailer. B
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Follow Up By: autosparky - Thursday, Apr 17, 2008 at 21:58

Thursday, Apr 17, 2008 at 21:58
you have butt welded this a frame to the box section . what gusseting have you put in place to support the a frame?
where the a frame meets the box or storage compartment the top should not be welded. it would be stronger with the a frame welded as part of the chassis this will break without gussets
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Follow Up By: autosparky - Thursday, Apr 17, 2008 at 22:10

Thursday, Apr 17, 2008 at 22:10
you can weld the centre support bar dont weld round the top section dont ask me why but this works with flexing and stregth the side a frame supports need gussets underneath , have had a hard day and aids is coming into play . nice design otherwise
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Follow Up By: Member - Barnray (NSW) - Thursday, Apr 17, 2008 at 22:13

Thursday, Apr 17, 2008 at 22:13
The A frame is 5mtrs long on each side, ie the full length of the trailer with a weld after the first cross member where a section was relieved and the rail bent to reduce the amount of welding in the frame. the centre rail is only welded at the front where it joins the coupling and where the independent suspension is fitted. All the lateral frame is butt welded to the main chassis and centre rail.B
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Follow Up By: Michael ( Moss Vale NSW) - Thursday, Apr 17, 2008 at 23:03

Thursday, Apr 17, 2008 at 23:03
Barnray, what is the lenght from the front of the frame to the coupling and what size RhS is it 50x100x 2.5mm ?? Michael
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Follow Up By: autosparky - Thursday, Apr 17, 2008 at 23:20

Thursday, Apr 17, 2008 at 23:20
this is going to tow well and to michael 50x100 x2.5 is strong stuff but heavy
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Follow Up By: Saharaman (aka Geepeem) - Friday, Apr 18, 2008 at 06:53

Friday, Apr 18, 2008 at 06:53
Hi Guys,
here is another photo I had but a bit blurry - I am not sure if its the same weld or other side.

Image Could Not Be Found


PS I've even discovered how to convert it to Jpeg by now


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Reply By: Member - Barnray (NSW) - Thursday, Apr 17, 2008 at 21:41

Thursday, Apr 17, 2008 at 21:41
Out of curiosity ask your mate how much weight did he have either side of the fatigue points or cracks and was it within the trailer manufacturers specs. Barnray
AnswerID: 299089

Follow Up By: Saharaman (aka Geepeem) - Friday, Apr 18, 2008 at 06:49

Friday, Apr 18, 2008 at 06:49
I will ask him about the weight but I doubt it was overloaded.
This was his first trip in it to try it out and was only going to a friends farm about 2.5 hrs away so he would not have to carry extra fuel or even water as its available from tanks on the farm (farm was only 20km outside a country town) . I doubt it would have been overloaded but based on how weak it was built it would not carry much at any time. It had not been off the bitumin at this either.
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Reply By: autosparky - Thursday, Apr 17, 2008 at 22:02

Thursday, Apr 17, 2008 at 22:02
2 inches from the crack we have a weld in the photo of the damaged trailer this weld should not be there .weld underneath to the chassis but not ot the top join to box / storage section
AnswerID: 299092

Follow Up By: Member - Barnray (NSW) - Thursday, Apr 17, 2008 at 22:17

Thursday, Apr 17, 2008 at 22:17
The weld is not the cause of the crack, thin material and weight distribution is more likely the cause
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Reply By: Stephen M (NSW) - Thursday, Apr 17, 2008 at 22:26

Thursday, Apr 17, 2008 at 22:26
Hi Glen, and I thought my camper was cramp (it was, sold now). I bought my'n new from interstate and had a lot of problems. Trailer was already rusting, tears in the canvas (2 places) rusted poles, ply under bed water stained, weld splatter everywhere, tyres sticking out past guards, number plate light on right hand side (part of tail light) was suppose to light up plate mounted in the middle of tailgate (got to be joking) bent jerry can holders on side, paint was that thin you could see through it (hence the rust), Different tyres, tow hitch not staright, missing holes for the awning supports, the list went on. I had huge drama's and a lot harder when dealing with interstate. I couldnt even get it registered due to the tyres sticking out. If I was you I would find out the exact rules and regs in your state and use that eg gas bottle, no plate. I got a full replacement in the end but he had a licence to issue the plate so I had him for that (tyres) and the number plate light as he issued a slip on some thing that was illegal. That was after I threatened him that I was going to hook it up to the hilux and run it through his plate glass window hilux and camper (was very Pi ssed off by this time) also told him I would sit at the caravan/camping show up on a flat bed truck with his brand name plastered all over it advertising a piece of crap. The replacement was 85% better but trailer was starting to rust again after 8 months. Had to sand it fully down and prep,prime and spray to sell more $$$. Was told on here they were a piece of crap (after I had bought it) how right they were.Pays to ask first. Was exactly 12 months old when I sold it. Lost $1600, ah well we learn by our mistakes. All the best. Keep us informed on how you go. Regards Steve M
AnswerID: 299096

Reply By: autosparky - Thursday, Apr 17, 2008 at 22:29

Thursday, Apr 17, 2008 at 22:29
agreed 1.5 mm is good for a 6x4 box trailer but without this weld it would have lasted a lot longer! my min is 2.5 for any trailer draw bar
AnswerID: 299097

Reply By: Nomadic Navara - Thursday, Apr 17, 2008 at 22:34

Thursday, Apr 17, 2008 at 22:34
There is a national standard for building trailers. It is VSB-1. Section 12 gives the required strength for the drawbar:

12.1 Drawbars
The drawbars must be securely attached to a substantial portion of the trailer.
The drawbars must withstand the following forces applied at the centreline of the intended coupling without detachment or any distortion or failure which will affect the safe drawing of the towed trailer:

Longitudinal tension and compression (N) .............................. 1.5 x 9.81 x ATM (kg)
Transverse thrust (N) .............................................................. 0.5 x 9.81 x ATM (kg)
Vertical tension and compression for rigid drawbar trailer (N) 0.5 x 9.81 x ATM (kg)

The builder should produce the calculations from a qualified engineer that his work will meet this standard.

PeterD
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AnswerID: 299098

Follow Up By: Michael ( Moss Vale NSW) - Thursday, Apr 17, 2008 at 22:56

Thursday, Apr 17, 2008 at 22:56
Peter, Is there anything in the natoinal rules that say anything about using a single straight drawbar instead on an A type frame?
Im thinking about having a telescoping single bar that can be shortened for tough stuff and lengthened for highway? Thanks Michael
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Follow Up By: Member - Jiarna (NT) - Thursday, Apr 17, 2008 at 23:16

Thursday, Apr 17, 2008 at 23:16
Michael
You might find it hard to meet the requirements to resist transverse thrust without deforming.
Regards
John
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Follow Up By: Shaker - Thursday, Apr 17, 2008 at 23:34

Thursday, Apr 17, 2008 at 23:34
Quite a few boat trailers have telescopic draw bars.
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Follow Up By: Member - Barnray (NSW) - Friday, Apr 18, 2008 at 08:05

Friday, Apr 18, 2008 at 08:05
Michael the A frame is 100*50*2.5 and the centre bar is 100*100*2.5. The trailer is 5mtr long with a 2mtr drawbar, when the trailer is setup I will have an area of 24sq mtr of floor space including 2 single beds and side annex. BarnrayImage Could Not Be Found
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Follow Up By: Member - andrew B (Kununurra) - Friday, Apr 18, 2008 at 13:16

Friday, Apr 18, 2008 at 13:16
Gday Michael (looking into the telescope drawbar, you can have It with the A Frame. I have done it on the boat trailer in my rig pics....not sure if its legal or not, but it towed the boat to Kalumburu and cape dommett with no problems......well the mucguards broke welds and I took out a light on a tree but the structure remained intact.

Cheers Andrew
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Follow Up By: Member - andrew B (Kununurra) - Friday, Apr 18, 2008 at 13:23

Friday, Apr 18, 2008 at 13:23
Sorry, it does look to be a single strait drawbar in the pics, but you can run the A frame either side of the centre strait drawbar, although extending for highway may not give a better result, mine is the opposite for launching duties. When (if) you do it, possibly stating the obvious, but make sure the safety chains are welded to the main trailer, not the inner section of the 'telescope, or you may find yourself towing a leangth of RHS down the street with a nice trailer going bush on its own if your retention pin fails!
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Follow Up By: Michael ( Moss Vale NSW) - Friday, Apr 18, 2008 at 17:50

Friday, Apr 18, 2008 at 17:50
Thanks Andrew, The current A frame is only a metre long and the trailer waddles behind, especially on rough roads and rocky stuff like the Oddnadatta Track
I intended to keep the current A frame and just section the centre out and weld in the new fixed 100 x 100 x 4mm wall SHS. The new internal 89 x89 x 5mm wall SHS is long enough when fully extended forward to still be just under the trailer, so it still is supported by the the new outer tube the full length of the current short A frame.. As for the chain, that is the hurdle i guess!! It would not be practical to have a 1300mm chain dangling so the chain will have to be welded to the inner tube but i will have to weld a dead stop so it cannot come forward further than the longest most pinned position. I am going to have it pinned in 2 places with 20mm pins.. I have the whole thing just about ready to weld in but just dont have the time at the moment. I was hoping to have it ready for the National gathering at Innamincka in July.. Michael
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Reply By: Trevor W(Brisbane) - Friday, Apr 18, 2008 at 08:08

Friday, Apr 18, 2008 at 08:08
If your mate is Happy with the rest of the trailer as it is ,I could probably fix the problem at my place by adding strenghtening sections. I have built 40 odd trailers privately and live on the South side of Brisbane. If you just want it fixed I would be happy to have a look at it Mobile 0438 602533 .It would be a Sunday Job on the quite probably for a Carton of Beer once we have a good look at it . I dont want to get involved in the commercial side of the problem so if there are other issues with the trailer then I cant help out.
AnswerID: 299130

Follow Up By: Member - Matt M (ACT) - Friday, Apr 18, 2008 at 13:35

Friday, Apr 18, 2008 at 13:35
That's a generous offer Trevor.
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Follow Up By: Saharaman (aka Geepeem) - Sunday, Apr 20, 2008 at 20:08

Sunday, Apr 20, 2008 at 20:08
Thanks Trevor for your very generous offer. I got back in touch with my mate today but just this last week he has gone and paid another trailer builder to fix it properly. This has been going on for 4 months now with the original manufacturer and I think he was just fed up with it all. He just wanted to get it fixed so he can use it safely.
But he is going to try to get compensation one way or another from the original builder.
Some of the advice gained from this post will be very helpful to prpare submissions to the relevant authorities. I hope to help him with drafting relevant correspondence as I have some experience in this area.
But thanks again - your offer to help fix was a good one and it certainly was appreciated,
Cheers,
Glen
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Reply By: AdlelaideGeorge - Friday, Apr 18, 2008 at 08:33

Friday, Apr 18, 2008 at 08:33
This is from a publication on the ACCC website:

XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXx

• The goods must be of merchantable quality.
This means that they must meet a basic level
of quality and performance that would be
reasonable to expect, considering their price
and the manner in which they are described
(ss. 71(1) and 66(2)).
For example, a shoe should not lose a
heel the fi rst time it is worn, and a new car
should not have rust. However, a loose
door handle on a car may not make the car
unmerchantable.
• The goods must be fi t for their purpose.
This means that they must be suitable for
any particular purpose the consumer made
known to the supplier when negotiating or
arranging to buy them, or a purpose that is
obvious from the circumstances in which the
sale took place (s. 71(2)).
For example, if a consumer tells sales staff
that they are buying tiles for an outdoor patio
and less durable indoor tiles are supplied,
the goods may not be fi t for their purpose.
6
• Goods that are supplied by description or
sample must correspond with the description
or sample (ss. 70 and 72).
For example, any carpet laid must be the
same quality and colour as the sample the
consumer chose from.
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

This is a sample letter from the same site:

XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXx
Example letter: requesting a refund
Bill Citizen
1 My Street
My town State 0123
(Ph 01 2345 6789
and email myname@mailhome.com.au)

Today's date

Ms Jill Smith (Manager)
Big Fizz Appliance Company
Commerce Street
Market City 9876

Dear Ms Smith

BIG FIZZ SOFT DRINK FOUNTAIN—Leaking Storage Tank

On 16 December 2007 I purchased a Big Fizz Soft Drink Fountain for $79.95 from your Market City store. I have enclosed a copy of my receipt for your information.

When I returned home and unpacked the Big Fizz Soft Drink Fountain I found that the main storage tank leaked and the appliance did not work properly. I returned to the Market City store and the sales assistant (Robert Rogers) told me that you no longer stocked the Big Fizz Soft Drink Fountain, but for an additional $29.90 I could upgrade to the Mega Fizz Refreshment Dispenser.

I explained to the sales assistant that I didn’t want the extra expense of upgrading to the Mega Fizz Refreshment Dispenser and would prefer to get a refund for the faulty unit I had purchased. He told me that it was not company policy to give refunds.

I believe that it is within my rights to request a refund for a faulty product and I would like to return the appliance to your Market City store for a full refund of the purchase price. Please contact me within the next two weeks to arrange a convenient time for me to return the appliance and collect my refund.

I can be contacted at home on the phone number above or at (01) 9876 5432 during business hours. I look forward to hearing from you if you wish to discuss this further.

Yours sincerely


W. Citizen

Enclosed: Copy of the receipt for the Big Fizz Soft Drink Fountain

XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
Tell your friend to go to the site and understand his rights. Then list the faults and qoute the standards that apply to the manufacture of trailers and then show how the trailer does not comply with those standards. Take the trailer back with the letter.
He'll get his refund!
If they are still 'difficult', sue them. From the facts you have given, he'll win.

Happy days

George
AnswerID: 299135

Reply By: Isuzumu - Friday, Apr 18, 2008 at 20:26

Friday, Apr 18, 2008 at 20:26
Did we after all this find out how built this thing. What give's me the !!!! I have a great Camper Trailer for sale on this site at I believe is bloody cheap and people dont want to look at it and probably go out and pay lots more for a piece of bleep .

Cheers Bruce
Cheers Bruce
D.Max and Jayco Outback

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AnswerID: 299217

Follow Up By: Top End Explorer Tours - Friday, Apr 18, 2008 at 20:42

Friday, Apr 18, 2008 at 20:42
I just looked in the trader adds and didn't find your add.

Cheers Steve.
0
FollowupID: 565374

Follow Up By: Isuzumu - Saturday, Apr 19, 2008 at 08:00

Saturday, Apr 19, 2008 at 08:00
Hi Steve, its no 24 in campers and trailers, and thanks for the reply as I had forgotten to update the add, now even cheaper hahahaha.

Cheers Bruce
Cheers Bruce
D.Max and Jayco Outback

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FollowupID: 565440

Follow Up By: Brew69(SA) - Sunday, Apr 20, 2008 at 10:02

Sunday, Apr 20, 2008 at 10:02
Bruce just saw your ad. Quote"Trailer has full chasis with slipper springs" Are you sure you mean slipper? Or perhaps you mean eye to eye? Just asking because my understanding is that slipper springs are not for off-road use? This may be confusing some people. Cheers Brew
0
FollowupID: 565570

Follow Up By: Isuzumu - Sunday, Apr 20, 2008 at 11:07

Sunday, Apr 20, 2008 at 11:07
Yep definitely has slipper springs and has been off road. I have not heard where you should not take a slipper spring trailer off road, if it is the case I have proved them wrong on many occasions.

Cheers Bruce.
Cheers Bruce
D.Max and Jayco Outback

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FollowupID: 565574

Follow Up By: Dunaruna - Sunday, Apr 20, 2008 at 12:12

Sunday, Apr 20, 2008 at 12:12
Depends how the slipper was setup, they can slip out if fully extended.
0
FollowupID: 565584

Follow Up By: Saharaman (aka Geepeem) - Sunday, Apr 20, 2008 at 20:16

Sunday, Apr 20, 2008 at 20:16
HI Bruce,
Your comment is a relevant one and I agree with you about buying a good second hand unit. I can probably afford to buy a new 4x4 or camper trailer etc but I tend to always look for an upmarket one I can buy s/h thats a few years old for about the same price as a cheaper new one.
I don't know for sure but I think this may have been the first new vehicle or trailer or van my mate has ever bought. I guess at some stage of your life its good to have something brand new. But as we can see from this experience - new is certainly not necessarily better.
I have deliberately not mentioned the manufacturers name as it may cause more problems than its worth
Cheers,
Glen
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FollowupID: 565689

Follow Up By: Isuzumu - Monday, Apr 21, 2008 at 06:55

Monday, Apr 21, 2008 at 06:55
Hi Glen, It does always feel good to buy something new, but it sounds like he is a bit like me, I don't have much luck when buying new. Have an item (cannot mention name) the first one I had to send back, postage $50, got another now it has to go back, the way I am going I would have spent more on postage than the bloody thing is worth hahahaha.
Hope they fix it for him without to many hassles.

Cheers Bruce.
Cheers Bruce
D.Max and Jayco Outback

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FollowupID: 565754

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