Tuesday, Jul 22, 2003 at 03:36
"Lets be serious here..."
I am being serious.
"...we are talking about something that is nearly ten years old."
Agreed. You have a good point.
"...How long will it take for people to accept responsibility and stop talking about lawyers involvment."
Accept responsibility? for what? Someone else's mistake? I think not. I didn't suggest that Greg SUE Toyota in court. I merely suggested that he add a little name at the bottom of his letter to give it a little more backbone. Hell, I don't even have a lawyer, but I wouldn't hesitate to add "his" name to my letter if I thought it might make the recipient think twice about trying to feed me a bunch of hogwash. The bottom line is that one needs to be sure they have found the limit of what the company's responsibility is, and what the company is willing to do for the customer. If you back down at the first phone call, where someone is doing their job of trying to get rid of you easily, then that is your choice. I prefer to push a little more to see what their real limit is. There is a real limit and often times it is acceptable and reasonable. But I doubt you will find that limit after a single phone call. If you are content to part with your money so easily for someone else's shortcomings, that is up to you. I have had an experience with a Toyota dealer in which case they made a mistake and serviced my truck incorrectly. If I had quit after they told me to "get lost" the first time, I would have ended up with a faulty cooling system and a bad
water pump, and who knows what kind of damage to the engine as a result. Should I just say "oh well" and pay for it? I had to do a little research, make phone calls, write letters, and present myself as a worthy case, not a pushover. In the end, Toyota corporate ordered the dealer to repair my truck correctly at no additional charge.
I love Toyota vehicles, and I applaud the engineers and craftsmen that create them. Many of them are works of art, and engineering marvels in my opinion. I am not out to cheat Toyota. They deserve prosperity and success for the brand they have made famous. But if there is a legitimate error that deserves a legitimate correction, it should be evaluated completely.
I am not trying to be a cold bastard either, and I apologize if it seems that way. Michael, I do appreciate your opinion and I agree with it in a lot of cases. There are way too many frivolous lawsuits wasting time and money for everyone. But this is a
well established case of taking responsibility for a mistake. If there is a time limit on their policy, it should be equilaterally implemented across the globe, not just in Australia. If they are still fixing them in the USA, then they should still fix them in Australia. If they have an expiration date, then I would be willing to bet that is clearly stated on an established document for this service campaign, not just a "verbal" decision from an employee working at a customer call center.
Sorry for all of the typing! Have a great day everyone :o)
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