Pivotel ( <span class="highlight">Globalstar</span>) Came good.

A few weeks ago I needed to make a very important call (personal) using the Sat phone, I had no service at all.

The next day I rang the customer care #, I was told to put my complaint in writing, so I did so, 2 weeks later no response so I rang to find out that the Email wasn't received, so I sent it again and this time I rang back to confirm they had it, yes was the reply and it will be looked at within 2 weeks, I asked could this process be hurried up as I had no confidence in the phone and I needed one for the tours, she told me she would do her best.

My request was for a new Iridium phone at no charge on the $35 plan, as I had spent enough money with Globalstar paying my bill on time every time with little to no service over a 3 1/2 year period.

I rang back earlier than 2 weeks and spoke with the same girl, she went to the manager and came back with a $300 refund and a similar amount for the future, I said no I want a new iridium phone no contract on the $35 per month plan no exceptions, she said she would send it back for a referal, I then said I would now like to speak to the manager please, I then spoke with him and within 2 minutes the problem was solved.

The arrangement was, I get the Gov subsidy and they would pay the rest of the phone.

I now have the subsidy and all the paper work has been signed the phone has been sent and should arrive tomorrow, I am now happy.