Home Ins when unoccupied??
Submitted: Tuesday, Sep 09, 2008 at 16:35
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Member - Paul S (VIC)
What do people do when away from home and their policy requires 'regular occupancy'?
We have been on the road for over 3 months and prior to leaving I called
my home insurer, Comminsure, to advise them of our plans.
I was told that if someone stayed overnight at least every 60 days and the outside was maintained, eg. mail box cleared, grass cut etc, we would remain covered. As my call was recorded, it was also suggested I advise them when someone stayed.
Before 60 days was up our son and his partner stayed overnight and I duly called them with the news.
Surprise surprise, someone else at Comminsure advised me that having a son stay every 60 days or so is not occupancy and if an arsonist burns the house down we are not covered.
I emailed and asked how often or long does someone have to stay to maintain an occupancy statis. Guess what, no reply.
Apart from getting a house sitter, what do other members do?
Or can anyone suggest another insurance company that would cover our situation.
Thanks, Paul
Reply By: Notso - Tuesday, Sep 09, 2008 at 17:45
Tuesday, Sep 09, 2008 at 17:45
We use NRMA and they have said that as long as someone checks the house regularly and actually goes inside it is OK, they don't have to stay. But that's not to say we wouldn't get a different answer from someone else at head office.
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Follow Up By: Member - Paul S (VIC) - Tuesday, Sep 09, 2008 at 18:44
Tuesday, Sep 09, 2008 at 18:44
I guess the detail will be in the NRMA Policy Document.
Comminsure state that cover may be effected if the property is 'unoccupied' for 60 days or more. Defining 'unoccupied' is the key.
Thanks for your comments Notso.
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Follow Up By: Members - Bow & Nan - Tuesday, Sep 09, 2008 at 19:06
Tuesday, Sep 09, 2008 at 19:06
We pay NRMA $60 extra a year to cover us for extended trips
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Follow Up By: Stephen M (NSW) - Tuesday, Sep 09, 2008 at 22:07
Tuesday, Sep 09, 2008 at 22:07
Hi there Notso, we are with NRMA and you got a different answer to what I got, typical eh. I could probably ring again and get another different answer by some one else. I was told if away for more then 3 months some one must stay in the house ??? Regards Steve M
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Follow Up By: Member - Bob S (NSW) - Wednesday, Sep 10, 2008 at 22:44
Wednesday, Sep 10, 2008 at 22:44
Hi Notso,
NRMA indicated that someone staying for 1 night in 90 days was good enough.
Perhaps I will check with them again to see if their answers are consistent.
Cheers,
Bob Southwell
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Reply By: toyocrusa - Tuesday, Sep 09, 2008 at 17:49
Tuesday, Sep 09, 2008 at 17:49
Hi Paul. I have'nt gone in too deep with the company but I have an onsite Cabin in a caravan
park insured with NRMA.They told me as long as we visited overnight before 90days were up then we were covered. We don't have to notify them when visiting but the C/P has a record of our visits as we have a security card for their electronic
gate.I presume our house would be similar reading the policy which meant a relative could stay overnight. Our house alarm is monitored by NRMA. This is NSW. I am a very old Commonwealth costomer but still can't get the same deal as I currently have with NRMA. That goes for vehicles as
well. Regards,Bob.
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Follow Up By: Member - Paul S (VIC) - Tuesday, Sep 09, 2008 at 18:47
Tuesday, Sep 09, 2008 at 18:47
Thanks toyocrusa, I just checked and NRMA have several offices in Victoria, so will put the question to them.
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Follow Up By: fisho64 - Wednesday, Sep 10, 2008 at 01:56
Wednesday, Sep 10, 2008 at 01:56
forget using the phone-do it in writing. Otherwise it doesnt matter one iota what they tell you, it will be in the fine print of the PDS.
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Reply By: Saharaman (aka Geepeem) - Tuesday, Sep 09, 2008 at 18:41
Tuesday, Sep 09, 2008 at 18:41
HI Paul,
We always use Suncorp but I'm not sure if they insure interstate.
As long as you advise them no occupancy is not a problem.
I have just insured a new spec home we had built and told them it will be unoccupied until sold - could be 3 to 6 months while I finish off landscaping etc. This was not a problem for Suncorp.
As far as I know the premium is just the normal household rate.
If Suncorp insure in Vic I would try them as they are also very good if you have to claim as we did once years ago for storm damage.
Cheers,
Glen
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Follow Up By: Member - Paul S (VIC) - Tuesday, Sep 09, 2008 at 18:57
Tuesday, Sep 09, 2008 at 18:57
I used to have a life policy with them years ago. Will give them a try also.
Thanks for the recommendation Saharaman.
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Follow Up By: Member - Roscoe ET (QLD) - Tuesday, Sep 09, 2008 at 19:05
Tuesday, Sep 09, 2008 at 19:05
Paul, I'm with Suncorp and while your situation is a little different to a home that is normally occupied they will extend cover similar to your situation.
The normal home and contents policy is clear, if the home is unoccupied for more than 90 consecutive days cover at the insured address cover stops.
However, there is a stipulation that they can decide to continue cover if the home is unoccupied for more than 90 days conditional upon: advising them beforehand, the home is secured against intruders and malicious damage according to their instructions. There is a proviso that any extra premium for the increased risk is paid; and that the insured party agrees to any increased excess imposed.
If Suncorp agrees to continue cover they will inform you in writing.
When I have used this section of the policy, they took into consideration the area where I live in terms of theft/damage history, windows had to be capable of being locked or fitted with security screens, all doors had to be fitted with security screens or deadlocked.
Generally, I'd be a little cautious if there was not a similar stipulation in the policy of other insurance companies and if they agree to extend cover I would be insisting on an attachment to the policy or at least a letter. I would not accept a verbal undertaking.
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Follow Up By: Member - Paul S (VIC) - Tuesday, Sep 09, 2008 at 20:03
Tuesday, Sep 09, 2008 at 20:03
Roscoe, I'm appalled that you would not accept a verbal undertaking from an insurance company.
Most of us have either experienced, or heard of someone who has experienced fairplay and goodwill from an insurer. Surely all you have to do is ask them nicely and they'll pay-up on any reasonable claim .
Then again, perhaps I'm being a touch optomistic. I'll go with your advice and ask for confirmation.
Cheers & thanks
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Reply By: Member - Mal and Di (SA) - Tuesday, Sep 09, 2008 at 21:30
Tuesday, Sep 09, 2008 at 21:30
Last year we were away for three months and leased the home for that period.I changed the policy from "owner occupied" to "landlords". Got back home and changed back again. That was easy we will do it again next time. Wrong. When you have "owner occupied "policy it will cover all of the incidentals , laptop, jewelery camera's etc, BUT the LL policy will not. Made some inquiries to find that none of the major players will cover you. The only option was "travel insurance " that was over $900 for 5 months. So we decided to wing it and so far so good.
M.
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