Check your Call allowance if you have a Mobile Contract with the Big T.

Submitted: Thursday, Feb 12, 2009 at 21:10
ThreadID: 65923 Views:2154 Replies:5 FollowUps:4
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Checked my Big T Invoice ( I rarely do) and found I was not credited with my call allowance. Phoned up and was credited (and a bit extra) with the overcharges for 2 months.

It seems that I was one of the unlucky ones that have been impacted by their new computer system that was installed in October last.

Am happy with the F165 and with Big T service out in the bush as well as the MY Hour Service.

And as an Ex IT Manager, I know these things happen......

Peter
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Reply By: Kroozer - Thursday, Feb 12, 2009 at 23:54

Thursday, Feb 12, 2009 at 23:54
My current bill is a bit suss too, i am on a $49 cap but yet i got charged an extra $67. For $49 i get $250 worth of calls and stuff, yet my bill was for $116. No way i used it that much. Better ring and check up on that i think. Very suss how they have stopped giving out the details of all the numbers that were called on your bill. Wheres the proof that you made them calls?
AnswerID: 348806

Reply By: Member - joc45 (WA) - Friday, Feb 13, 2009 at 01:03

Friday, Feb 13, 2009 at 01:03
yeh, I tried to reconcile my account on my prepaid A411 earlier this year after buying it in Nov last year. Entries that shouldn't be there, free calls to numbers I shouldn't get free calls (not complaining), extraordinary long times to 101 voice mail, and strange SMS's saying I was nearly out of credit when there was about $40 still in credit.
Spent about 40 mins on the phone to a Telstra person who didn't have a very good command of English, trying to get them to explain the strange entries. They couldn't make sense of it either, told me info which was very different to the printed list of conditions I had in front of me, lots of me correcting him, but at the end I was no wiser to the errors, so I gave up, as the errors were not big dollars, just that they shouldn't have been there. Basically, the call record is not very accurate.
But the coverage in the bush is several quantum levels better than the old Optus service I had and am quite happy with the A411.
AnswerID: 348809

Follow Up By: Holden4th - Saturday, Feb 14, 2009 at 10:04

Saturday, Feb 14, 2009 at 10:04
I bought my A411 prepaid last year and was surprised (still am) at how quickly the credit got used up. Does anyone have any idea of how much per minute T charge me for using my mobile? IT seems to me that I should have at lest 50 minutes from $30 but didn't get anywhere near this amount.
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FollowupID: 617202

Follow Up By: Member - joc45 (WA) - Saturday, Feb 14, 2009 at 15:42

Saturday, Feb 14, 2009 at 15:42
I recall it's about 39c for 30 seconds regardless of which 4 prepaid plans you use.
I'm on the "Talk Time" plan where I get 60 days life from a refill, and 60 mins free calls to Telstra mobiles for a $30 refill. I'm not a big user so this plan suits me. $20 refill gives me only 30 mins free time. So my usage can be as low as $10/mo.
The expiry limit is a pain; my old Optus plan had no expiry time on credits.
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FollowupID: 617257

Reply By: Warstar - Friday, Feb 13, 2009 at 10:30

Friday, Feb 13, 2009 at 10:30
I too have a Prepaid a/c which I often think ia a bit suss.

Does anyone know a way of checking this without writing down each call and it's duration.

Is there any way of accessing a list of what is being charged?
AnswerID: 348826

Follow Up By: Mandrake - Friday, Feb 13, 2009 at 11:44

Friday, Feb 13, 2009 at 11:44
Your handset records the call and duration - well mine does .
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FollowupID: 617090

Reply By: Warstar - Friday, Feb 13, 2009 at 17:15

Friday, Feb 13, 2009 at 17:15
Mandrake. Yeh yeh why didn't i think of that. Thanks LOL LOL
AnswerID: 348891

Reply By: Member - Norm C (QLD) - Saturday, Feb 14, 2009 at 10:17

Saturday, Feb 14, 2009 at 10:17
Yes Peter, I had the same trouble. Had to call twice to get it fixed and they admitted it had happened to a lot of customers during a change in billing system.

Funny isn't it. They start overcharging customers at the same time as they stop supplying detailed bills. Just a coincidence they say. You have to go on line to see the detailed bill, and there are still a lot of people without the skill or equipment to do that.

I asked for my billing to be returned to a detailed listing. Response was 'sorry, that is no longer available, you will have to ring every month and ask for a detailed bill, or go online to get it'.

That is the arrogance of a monopoly (near) player. I'm a shareholder and their arrogance and inefficiency disgusts me at times.

Norm C
AnswerID: 348992

Follow Up By: ross - Saturday, Feb 14, 2009 at 15:57

Saturday, Feb 14, 2009 at 15:57
Their arrogance and inefficiency benefits the shareholder as they try to employ less people to save money so they can pay you a bigger dividend.
They were never perfect,but I have 10 times more battles with them in the last 5 years than the previous 20 years when I was a customer
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FollowupID: 617260

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