New Toyota LC - the eternal question - where to service it.

Submitted: Sunday, Apr 26, 2009 at 21:19
ThreadID: 68254 Views:2514 Replies:4 FollowUps:9
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Hi esteemed forumers,

I've been reading a number of posts - some on a good note and some on not such a good note. Admittedly, we tend to post when we've been wronged, so I guess the overwhelming amount of posts would be on the scary side.

Aaa-anyways, let's put in some background to the story. After about two and a half weeks of dealers calling my bluff, I found one who did me a pretty sweet deal. Ironically - they are the same bunch of knobs who've been initially servicing my Camry and rogered it good and proper for about 18 months. That has initially happened about 3 years ago. However, I took it again for some pretty major work (replacement of all the seals around the engine) and they botched it up as expected. That fight is coming up this week - if you see a mushroom cloud over Ipswich, just drive - don't look back. Just... drive.

So... At this point I'm pretty stuffed. I don't trust these buggers to work on my wheelbarrow, let alone on my brand new beauty.

So my question goes out to you: who would you trust to do the right thing by your new LandCruiser? Who knows these beasts inside out? Who knows diesel like they should? I'm located in Ipswich, but I do travel to Brisbane daily. I don't mind travelling a little, but if I'm going to be raped in the back orifice in some remote location - better not.

Thanks for your help,

Ino!~

PS: At this point - the guys who wronged me repeteadly go by the RLM (initials) The service manglers are like revolving heads - none hang around to mean something. I'll probably rant and rave a little more after I find out what the go is about the botched job.
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Reply By: mowing - Sunday, Apr 26, 2009 at 22:06

Sunday, Apr 26, 2009 at 22:06
Hi Ino,
Just a quick question. If the business "rogered" (not sure what that means but doesn't sound complimentary) your camry previously and it needed major work why would you take it back to them especially as you say "botched it as expected"
Am I missing something here?

Mark
AnswerID: 361746

Follow Up By: Ino - Sunday, Apr 26, 2009 at 23:39

Sunday, Apr 26, 2009 at 23:39
After the first rogering, I took my business away for about 3 years.

Most of the things I could do - I did them myself - however, pulling the engine out was not in my books. In hindsight - maybe it should've been.

Then I went about asking for quotes on this new job and they did come in pretty cheap. I thought - well - that was three years ago, maybe things have changed.

I know now that they didn't and they won't.

Here you go... I hope it makes more sense now.

Ino!~
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Reply By: Mr Pointyhead - Monday, Apr 27, 2009 at 08:30

Monday, Apr 27, 2009 at 08:30
The unfortunate part about buying a new Toyota is then dealing with Toyota Franchised Dealer servicing.

I have had a number of incidents over the last few years of being charged for work that was not done and just plain incompetence where a major safety fault was not picked up (Having a wheel fall off while driving is not fun). And this has occurred at a number of dealerships.

The dealerships may call me a winger, but I guess I am a little old fashioned when I get annoyed when dealerships bill me for work that was not done !. (And this has happened a number of times at a number of dealerships)

However, I did get a bit of revenge when I wound up with a several thousand dollar warranty claim that was partially caused by a dealership not performing part of a service (The dealer ship had billed me anyhow though for the work not done).

So unfortunately I think the "Don't give a damm" attitude towards quality is a cultural attitude of Toyota Franchised dealerships, certainly in Victoria where I live at the moment.

So I would be very careful in dealings will any Toyota Franchised dealer service outlet until they proved otherwise. Check every thing they do to ensure the servicing has actually been done.

(BTW I have had good dealings with some Toyota dealerships in other states that I have had vehicles maintained at )


AnswerID: 361779

Follow Up By: Tenpounder - Monday, Apr 27, 2009 at 08:49

Monday, Apr 27, 2009 at 08:49
Hi there.
I have to say that, as the owner of an eleven year old Prado which has been serviced by the supplying dealer for all except two services, I am completely happy with the service I have received. After 200,000 km their only mistake was a weeping diff plug requiring a new washer.
Ino, I don't understand you: if the service has been so consistently bad, why did you reward them with the purchase of your LC? With loyal repeat customers like you, they don't need to improve!

Chris (SA)
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Follow Up By: Mr Pointyhead - Monday, Apr 27, 2009 at 08:57

Monday, Apr 27, 2009 at 08:57
I still think they are the best vehicles. However, note my comment that I also have had good dealings with Toyota dealers in other states.


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Follow Up By: Tenpounder - Monday, Apr 27, 2009 at 09:16

Monday, Apr 27, 2009 at 09:16
Mind you, some customers bring it on themselves: they hang out for a bargain basement price, and then get a surprise when they get a bargain basement service! Also, service managers vary heaps. I'm pretty sure most of these issues are not brand-specific! And, yes, it helps to buy a vehicle that is inherently well made.
Chris (SA)
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Follow Up By: Ino - Monday, Apr 27, 2009 at 09:47

Monday, Apr 27, 2009 at 09:47
Tenpounder,

While I think that as a rule - they're all equally as bad as each other, new vehicles sales dept is (somewhat) separate from the service dept.

As to the reason for buying from them - how's approx $11.5K off the price sound to you?

My understanding is that I'm not tied to them for service - hence the the question about a more trustworthy place.

As a matter of fact - they've lost my business, servicing-wise.

Cheers,
Ino!~
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Follow Up By: Bonz (Vic) - Thoughtfully- Monday, Apr 27, 2009 at 10:05

Monday, Apr 27, 2009 at 10:05
Buying a vehicle is just that, a purchase. If they are cheapest then go with them. Then get it serviced at a place that does good work.

And if the buying place was one that botched jobs, I would take it to another dealer to recheck the pre-delivery tasks too.

Most dealers are aware of the buy there service here arrangement.

Ino, fond somewhere in Brissy that can service your Cruiser and forget the duds.
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Follow Up By: Tenpounder - Monday, Apr 27, 2009 at 11:39

Monday, Apr 27, 2009 at 11:39
Hi Ino and Bonz.
You both say you don't regard a purchase decision as binding you to the seller for servicing. And, of course, if the dealer trades away most of his margin to get a deal, he's not going to be as keen to 'do the right thing' after the sale. So much for an ongoing relationship!
To say nothing of the 'favourite customer', who buys on price down the road, and then expects 100% service from another dealer.
Don't tell me the sales and service departments are separate!! Just because you don't know the code, don't assume there isn't one!
I could be very wrong, but I work on the basis that loyalty cuts both ways. It is a rule that has served me well. OK, I may have missed out on price sometimes, often knowingly; but I've also won on service many times.
perhaps I'm old and silly, but I don't visit the repair man assuming that I'll have a fight and be short-changed into the bargain.
To each his own!

Chris (SA)
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Follow Up By: Ino - Monday, Apr 27, 2009 at 14:14

Monday, Apr 27, 2009 at 14:14
TenPounder,

Look, indeed - to each his own.

I consider the both parts of the business to be two separate entities. For all intents and purposes they are. And look - if they were so keen to acquire business on the service side - they would've done the right thing straight off the bat.

And yes, loyalty does cut both ways - but in order to cut - it has to be earned. I really don't have a problem taking the car to someone consistently - provided they do the right thing *consistently*.

Oh, and just for your information - I'm a rather easy going guy - I've let a lot of excrement go just because to me it's too little to argue over - so I really don't go into shop to argue the mechanic into dropping the price. I'm ok to pay what they ask, as long as the work is of quality. And mind you - I don't want my money back, I don't want a lower price, all I want is *QUALITY* ... Is it really too much to ask?

And I have a hard time believing that other shops don't want my business - it just sounds really a little stretchy. The mechanic world is a little different from the wetware world (re. doctors/vets). They will take any business that comes down the path - especially at times like this.

As to expecting 100% service at any Toyota dealer - let's put it in this perspective - would that mean that I have to drive it back to these guys even when I'm out bush? No - I expect 100% service *anywhere* they proudly display the "Authorized Toyota Service" badge. Period. Otherwise - make a note and say "service applies to area residents only".

Banning one side of the business just because another arm has screwed it up, sounds a little silly. Soon enough you end up with a lot of no-go zones because of that.

Cheers,

Ino!~
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Follow Up By: Bonz (Vic) - Thoughtfully- Monday, Apr 27, 2009 at 14:37

Monday, Apr 27, 2009 at 14:37
Hey Chris,

I have found that service and sales are treated as two separate businesses. Loyalty doesn't cut it if you're getting ripped off through the teeth, but hey if you want to go that way that's fine by me.
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Reply By: Member - DOZER- Monday, Apr 27, 2009 at 11:05

Monday, Apr 27, 2009 at 11:05
If you want to gamble on apprentices servicing your Toyota, go to the dealer, or a large shop where apprentices are shown the ropes via servicing.(same as visiting the doctor, sometimes they have interns following them around)...if you want a qualified mechanic to service your baby, seek a specialist... lube mobile where u can see what they r doing is a good start...or a corner mechanic that owns and drives a cruiser themselves.....you can then tell them one on one what you want.
b4 you bag me out, walk a mile in my shoes, then your a mile away and have my shoes :)

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Reply By: Ino - Monday, Apr 27, 2009 at 23:02

Monday, Apr 27, 2009 at 23:02
Heh... to bring the thread back on topic: anyone has any names or businesses they had good experiences around western suburbs or Ipswich area with regards to servicing LCruisers?

Ino!~
AnswerID: 361970

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